IT Operations Midrange

Salary: 800–950 PLN/day on B2B

Work model: Hybrid from Gdynia, Gdańsk, Warszawa, or Łódź; 2–3 days per week from the office.

Why choose this offer?

• Flexible work organization
• International work environment with daily use of English
• Scandinavian organizational culture and work-life balance
• Time for additional training financed by the employer
• Regular integration meetings

Project

You will work on a financial project focused on maintaining and enhancing mission-critical financial systems. The work involves ensuring seamless production operations, resolving complex incidents, and collaborating closely with development teams to deliver high-quality services.

Responsibilities

• Incident & Problem Management: Own the RCA process for production incidents; diagnose and resolve issues and implement preventive measures.
• Production Monitoring & Support: Monitor service health, detect anomalies early, and act before they become incidents.
• Deployment Execution: Trigger and oversee release deployments through existing CI/CD pipelines; troubleshoot failed deployments and coordinate rollbacks when needed.
• Environment Oversight: Keep Pre-Production and Production environments stable and aligned, ensuring they operate as expected day to day.
• Runbook & Knowledge Management: Document operational procedures, known issues, and resolution steps to build a reliable team knowledge base.
• Cross-team Collaboration: Work with development and platform teams to triage issues, clarify operational requirements, and close the feedback loop between production and development.

Expected competences and knowledge

• 5+ years in IT operations, application support (2nd/3rd line), or a similar production-facing role.
• Proven ability to own incidents end to end, from alert through RCA to prevention.
• 2+ years working within an ITIL framework, including incident, problem, and change management.
• Experience working in Agile delivery environments alongside development teams.
• Excellent English communication skills, including explaining technical issues to engineers and non-technical stakeholders.

Must-have technical skills

• Production operations and troubleshooting.
• Proficiency with log-analysis and alerting tools: Splunk, Apica, and Sysdig.
• Observability with Prometheus and Grafana, including reading dashboards and tuning alerts.
• Ability to operate services running on Kubernetes and Linux CLI, including checking pod health, reading logs, and triggering restarts; cluster administration is not required.
• Familiarity with Jenkins pipelines for executing and troubleshooting deployments.
• Proficiency with distributed version control systems, including Git.

Technologies

• Splunk
• Apica
• Sysdig
• Prometheus
• Grafana
• Kubernetes
• Linux
• Jenkins
• Git
• Oracle
• DB2
• Spring
• Hibernate
• Kafka