Senior SRE Engineer

Description

As a software engineer on the Emergency Call Management site reliability engineering (ECM-SRE) team, you will work directly with product and engineering teams to continuously improve reliability across a suite of public safety products.

Responsibilities

• Implement monitoring and observability objectives, including maintaining alert-response playbooks.
• Create and reinforce high-availability and reliability strategy.
• Triage customer-reported incidents and problems to the appropriate software team, using troubleshooting and problem-management skills.
• Maintain and report on SLOs and error budgets.
• Facilitate chaos engineering activities and Failure Mode and Effects Analysis with multiple engineering teams.
• Develop SRE culture and share best practices across the Emergency Call Management organization.
• Provide on-call support alongside multiple engineering teams for production products and services.
• Focus on incident command to maintain direction during the incident process and meet regulatory reporting requirements.
• Assist customer support teams with customer-facing communication documents.

Requirements

• 4+ years of professional software development or SRE experience.
• Excellent communication skills.
• Experience developing cloud-based applications.
• Experience developing REST-based APIs and implementing microservice principles and architectures.
• Experience with modern DevOps tooling, including CI/CD pipelines.
• Familiarity with high-availability architecture design, observability, monitoring, and automated testing.
• Familiarity with network concepts and protocols, including OSI, SIP, HTTP, and WebSockets.
• Creativity and persistence in solving complex problems.
• Enthusiasm for learning technologies, architectures, processes, and best practices.

Benefits

• Coaching and development support.
• Contract of Employment (UoP).
• Private medical coverage and Multisport.
• Life insurance equal to two annual incomes.
• Employee Stock Purchase Plan with a 15% discount on stock units.
• Employee Pension Plan contribution of 3.5% of monthly gross salary to a retirement account.
• IP Tax Relief.
• Yearly salary increase based on individual performance.
• Yearly bonus based on company performance.
• Flexible working hours, typically starting between 7:00 and 10:00, with an 8-hour workday including a 30-minute lunch break.
• Hybrid/remote work.