Senior Product Designer

The AirHelp mobile app helps users track flights in real time, stay informed about disruptions, submit claims, and track claim status. The app is evolving into a proactive, intelligent travel assistant that anticipates disruptions and guides users in real time.

We are looking for a Senior Product Designer to own premium subscription services that enhance the travel experience. This role owns the UX of the full subscription product, from bundles and positioning to monetization and engagement. You will work closely with product and engineering to define problems, form hypotheses, build and test solutions, and continuously improve the product using user behavior and metrics.

Salary Ranges

• Berlin: €85,000–€95,000 annually
• Barcelona: €70,000–€80,000 annually
• Gdańsk, Warszawa, Kraków: PLN 18,000–25,000 monthly CoE
• B2B contract (Poland): PLN 20,000–27,000 net + VAT monthly

What You'll Drive

• Own subscription product design end-to-end, from problem definition through shipped outcomes and iteration.
• Use a hypothesis-driven mindset: frame problems, align quickly, test, and learn.
• Prototype early with AI tools such as Figma and Claude, building real flows rather than static mocks.
• Validate through real usage, including user conversations, quick tests, and data-informed iteration.
• Translate validated ideas into production-ready designs with attention to clarity, edge cases, and system alignment.
• Balance rapid exploration with polished, scalable Figma solutions.
• Own day-to-day improvements and larger strategic initiatives, balancing priorities as business needs evolve.
• Contribute to product strategy by identifying opportunities and leading initiatives from concept to execution.
• Raise the design bar through systems thinking, knowledge sharing, and mentoring.

What You'll Deliver in Your First 12 Months

• Design and implement new subscription-product tiers.
• Evolve the loyalty program to drive meaningful engagement.
• Identify the best moments to upsell subscriptions and increase growth.
• Build habits and triggers that improve re-engagement for future trips.

What Sets You Apart

• Product-thinking and design-leadership ability, with a clear point of view and influence over product direction.
• Deep B2C subscription-product experience, including shipped pricing, packaging, and upsell flows that improve retention and lifetime value.
• Experience building and shipping mobile products, with strong understanding of mobile UX, long-term engagement, and design systems.
• Product-leader mindset that connects user needs with business impact.
• Comfort taking ownership in fast-moving, ambiguous environments.
• Pragmatic, fast workflow using AI to explore ideas and validate directions; sound judgment on when to refine in Figma.
• Exceptional communication, stakeholder alignment, and decision-driving skills.
• Close collaboration with engineers, including distributed or external teams, to deliver production-ready solutions.
• High quality standards and strong judgment on when to refine and when to ship.
• Fluent business English.

What We Offer

• Private life and health insurance.
• Flexible benefits, including gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
• Annual travel allowance.
• Work from anywhere for up to 2 weeks per year.
• Language classes.
• Personalized progression plan, internal training programs, and knowledge-sharing events.
• Unlimited free use of AirHelp services.
• Pre-paid virtual card.
• Office commute subsidy.
• Access to the Mindgram mindfulness and well-being platform.
• Team days and parties.