Executive Customer Success Manager, Growth & Expansion

🏢 Summary: Leadership role overseeing regional account management, retention, and revenue expansion in a regulated healthcare environment. The position focuses on AI-enabled forecasting, customer growth strategies, compliance-driven execution, and cross-functional collaboration to drive scalable post-sale performance. Candidates will lead high-performing teams while improving customer retention, operational efficiency, and enterprise growth. 🗂️ Requirements: 10+ years in account management, customer success, or post-sale commercial leadership, 1+ years leading managers or senior leaders, Experience improving retention and expansion in regulated or complex industries, Advanced proficiency with CRM platforms and forecasting tools, Experience with AI-driven analytics and data-driven decision-making, Strong knowledge of compliance and risk management in regulated environments, Bachelor's degree or equivalent experience, Ability to manage cross-functional collaboration across operations, finance, legal, quality, and sales 📃 Skills: CRM, AI, Analytics, Forecasting, Pipeline, Segmentation, Automation, Dashboards, Finance, Operations, Legal, Compliance, Quality, Healthcare, LifeSciences 🏢 Description: Position Summary: The Director, Account Management – West/Midwest leads regional post-sale revenue performance, retention, and expansion across Empower's customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams, strengthening cross-functional orchestration, and institutionalizing repeatable systems that enhance transparency, accountability, and long-term value creation across the region. Responsibilities: Regional Account Revenue Ownership - Revenue Ownership: Own regional retention and expansion performance by designing AI-enabled account strategies, optimizing pricing and renewal motions, and ensuring disciplined execution. Drive predictable growth through data-informed prioritization, pipeline visibility, and risk mitigation while protecting margin, compliance, and service quality in a regulated healthcare environment. - Growth Strategy: Develop scalable expansion frameworks leveraging AI-driven segmentation, opportunity scoring, and customer insights to unlock wallet share. Align regional growth plans with enterprise priorities, ensuring execution rigor, cross-functional coordination, and measurable outcomes. - Forecast Accuracy: Establish high-confidence forecasting systems using AI-enhanced analytics, standardized inspection cadences, and performance dashboards. Partner with Finance and Revenue Operations to ensure data integrity, reduce variability, and proactively surface risks. Account Management Team Leadership - Leader Development: Build and coach high-performing managers through structured development plans, performance analytics, and AI-supported coaching insights. Elevate leadership capability, reinforce accountability, and cultivate a culture of excellence. - Performance Management: Drive clear expectations, rigorous inspection rhythms, and data-backed performance interventions. Utilize AI tools to identify gaps, optimize productivity, and enhance decision-making across the regional account management organization. - Talent Strategy: Attract, retain, and develop top-tier talent through structured hiring, succession planning, and capability building. Leverage AI in talent assessment and workforce planning to ensure scalable leadership pipelines aligned with growth trajectory. Customer Stewardship and Executive Engagement - Executive Engagement: Own senior-level customer relationships, leading strategic conversations, escalations, and negotiations with credibility and transparency. Use AI-driven insights to anticipate needs, strengthen trust, and align customer expectations with operational realities. - Value Delivery: Ensure consistent delivery of customer commitments through disciplined account planning, proactive communication, and performance tracking. Integrate AI tools to monitor satisfaction, identify risks, and enhance service quality across complex, high-value accounts. - Retention Strategy: Design and execute retention programs leveraging predictive analytics, health scoring, and engagement models. Mitigate churn risks early while reinforcing long-term partnerships that drive sustainable growth and enterprise confidence. Compliance-Embedded Account Execution - Process Optimization: Standardize account management workflows using AI-enabled automation, playbooks, and performance metrics. Drive efficiency, scalability, and consistency while reducing manual effort and improving execution quality across the region. - Cross-Functional Collaboration: Orchestrate collaboration across Operations, Quality, Finance, Legal, and Sales to ensure seamless account execution. Clarify ownership, streamline escalation paths, and align priorities to operate as a unified enterprise system. - Risk Management: Embed compliance, quality, and contractual guardrails into all account activities. Partner with regulatory and legal teams to proactively identify risks, ensure adherence, and prevent exposure in a highly regulated 503A/503B environment. Forecasting, Renewal Discipline, and Predictability - Data Utilization: Leverage AI and advanced analytics to generate actionable insights, inform strategy, and enhance decision-making. Drive adoption of data-driven practices that improve speed, accuracy, and business outcomes across account management functions. - System Scaling: Build scalable systems, frameworks, and governance models that support rapid growth. Ensure repeatability, transparency, and alignment with enterprise standards while enabling flexibility in a dynamic, high-growth environment. - Continuous Improvement: Champion a culture of innovation and learning agility by integrating AI tools, testing new approaches, and refining processes. Continuously elevate performance standards to sustain competitive advantage and operational excellence. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics for pipeline management, customer insights, and performance optimization within complex, high-growth commercial environments. - Strong leadership capability in building, coaching, and scaling high-performing teams, with expertise in performance management, talent development, and organizational design aligned to strategic priorities. - Deep understanding of regulated business environments, including risk management, compliance alignment, and cross-functional coordination across quality, legal, and operational stakeholders. - Exceptional communication, executive presence, and strategic thinking skills, with the ability to influence senior stakeholders, manage complexity, and drive enterprise-level outcomes. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention, expansion, and customer trust in regulated or complex environments. - Experience operating within healthcare, life sciences, or similarly governed industries preferred. - Bachelor's degree required, or equivalent experience considered. Key Competencies: - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Customer Success Manager role focused on managing the post-sale customer lifecycle in a regulated healthcare and pharmacy environment, driving adoption, retention, operational excellence, and customer satisfaction through AI-driven analytics and cross-functional collaboration. The position emphasizes customer enablement, risk management, workflow optimization, and data-driven decision-making using CRM and business intelligence tools. Candidates should have experience in customer success or healthcare operations and strong proficiency with Salesforce, analytics platforms, and AI-enabled technologies. 🗂️ Requirements: 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support, Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience, Proficiency with Salesforce CRM, Experience with customer success platforms, Strong Excel skills, Experience with Tableau or Power BI, Strong analytical and communication skills, HIPAA training required on hire and annually, Ability to manage onboarding, retention, enablement, and customer lifecycle activities, Experience working in regulated environments 📃 Skills: Salesforce, Excel, Tableau, PowerBI, Gainsight, CRM, Analytics, Automation, AI, HIPAA, QBRs, EBRs, USP797, USP800, SixSigma 🏢 Description: POSITION SUMMARY The Customer Success Manager drives measurable customer outcomes by owning the complete post-sale lifecycle across assigned 503A and 503B customer portfolios, ensuring adoption, retention, satisfaction, and renewal readiness while advancing strategic growth objectives. This role orchestrates cross-functional execution, translates customer insights into scalable improvements, and proactively mitigates operational risk within a highly regulated, hyper-growth environment. Leveraging AI as a force multiplier, the role accelerates decision-making, prioritization, predictive risk identification, customer engagement, and operational quality through data-driven intelligence and automation. RESPONSIBILITIES Customer Lifecycle Management • Lifecycle Ownership: Serve as the single accountable owner for assigned customer relationships throughout the post-sale lifecycle, leading onboarding, adoption, enablement, customer health monitoring, retention activities, and renewal readiness. Leverage AI-powered customer insights, predictive health scoring, and workflow automation to proactively identify risks, personalize engagement strategies, improve decision-making, and consistently deliver exceptional customer outcomes aligned with quality, compliance, and growth objectives. • Success Planning: Develop, execute, and continuously refine customer success plans that align customer goals with therapies, services, and operational capabilities. Utilize AI-enabled analytics to prioritize opportunities, monitor adoption milestones, identify emerging risks, and recommend data-driven interventions that improve utilization, strengthen customer confidence, accelerate value realization, and support long-term retention within a highly regulated 503A and 503B environment. • Relationship Excellence: Build trusted relationships through proactive communication, consultative guidance, and responsive customer engagement that strengthens satisfaction and loyalty. Apply AI-assisted sentiment analysis, communication recommendations, and customer intelligence to anticipate evolving needs, resolve concerns efficiently, capture meaningful feedback, and reinforce commitment to service excellence, innovation, and patient-focused outcomes. Customer Enablement and Operational Excellence • Customer Enablement: Lead onboarding, education, and ongoing customer coaching to ensure safe, compliant, and effective use of therapies, products, and workflows. Utilize AI-supported learning recommendations, knowledge resources, and personalized enablement strategies to accelerate customer proficiency, improve operational consistency, increase independence, and maximize long-term customer success while maintaining regulatory compliance. • Operational Coordination: Collaborate closely with Customer Service, Pharmacy Operations, Manufacturing, Fulfillment, Quality, Medical Affairs, Product Management, and Commercial teams to resolve customer challenges and improve service delivery. Leverage AI-enabled workflow visibility, intelligent case prioritization, and cross-functional insights to accelerate issue resolution, improve communication, reduce recurring problems, and enhance the overall customer experience. • Performance Monitoring: Monitor customer adoption, utilization, engagement, adherence, and operational performance using CRM, business intelligence, and AI-powered analytics tools. Translate performance trends into actionable recommendations, coordinate timely interventions, maintain accurate customer documentation, and ensure reliable reporting that supports informed decision-making, operational excellence, and scalable customer success execution. Business Insights and Continuous Improvement • Insight Generation: Capture customer feedback, operational observations, and engagement trends to identify opportunities that improve products, services, processes, and customer experiences. Utilize AI-driven analytics, pattern recognition, and predictive insights to transform customer intelligence into meaningful recommendations that support innovation, operational improvements, and organizational decision-making. • Risk Management: Continuously evaluate customer health indicators, engagement patterns, operational performance, and compliance considerations to proactively identify and mitigate risks before they impact customer outcomes. Apply AI-powered predictive monitoring and root-cause analysis to prioritize corrective actions, coordinate escalations, strengthen business continuity, and maintain customer confidence within a highly regulated operating environment. • Continuous Improvement: Contribute to scalable operational excellence by documenting best practices, improving customer success playbooks, standardizing workflows, and supporting organizational learning initiatives. Leverage AI-assisted process optimization, workflow automation, and knowledge management to improve execution quality, increase efficiency, enhance customer satisfaction, and enable sustainable growth. KNOWLEDGE AND SKILLS • Demonstrated expertise with Salesforce CRM, Customer Success platforms, Microsoft Excel, Tableau or Power BI, AI-enabled analytics, workflow automation, and customer intelligence technologies. • Strong knowledge of customer lifecycle management, onboarding, enablement, customer health scoring, retention strategies, renewal readiness, risk management, and continuous improvement methodologies. • Exceptional communication, executive relationship management, strategic planning, problem-solving, collaboration, coaching, facilitation, and cross-functional leadership skills. • Proven ability to leverage artificial intelligence, predictive analytics, automation technologies, and data-driven decision-making to improve operational efficiency and customer satisfaction. EXPERIENCE AND QUALIFICATIONS • 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support roles. • Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience. • Proficiency with CRM (Salesforce), customer success platforms and BI tools (Tableau/Power BI); strong Excel. • Experience using analytics, risk models, or AI-driven tools preferred. • Proven coaching, training, and enablement abilities; strong analytical and communication skills. • Proactive, ownership-driven, outcome-focused mindset. • Experience in specialty pharmacy, compounding (503A/503B), healthcare SaaS, regulated environments, patient adherence programs, or institutional workflows is preferred. • Familiarity with QBRs/EBRs and Customer Success platforms (e.g., Gainsight) is desirable. • Formal training or working knowledge of USP<797>/<800> or other compounding standards is desirable. • HIPAA training required on hire and annually. • Preferred certifications: Certified Customer Success Manager (CCSM), Lean/Six Sigma. EMPLOYEE BENEFITS, HEALTH AND WELLNESS Comprehensive benefits include medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. PHYSICAL REQUIREMENTS The employee is required to communicate effectively, remain stationary for extended periods, use office productivity devices, move around the office and corporate campus, and regularly stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.

🏢 Summary: Field-based Home Health Sales Account Manager role responsible for driving referral growth and admissions within an assigned territory through relationship-building with healthcare providers. The position focuses on developing new business, expanding referral networks, and meeting performance targets in a high-activity, goal-driven environment. Offers competitive compensation, comprehensive benefits, and career development opportunities. 🗂️ Requirements: Direct healthcare sales experience generating referrals and admissions, Proven record of meeting or exceeding sales or growth targets, Experience managing a territory with in-person field sales, Ability to build and maintain referral relationships with healthcare providers, Experience tracking activity and managing pipeline in CRM systems 📃 Skills: Sales, CRM, Prospecting, Networking, Reporting, Territory, Healthcare, HomeHealth, Hospice 🏢 Description: Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. What Sets Us Apart? - Drive Innovation. Deliver Impact - Join a mission-driven team where your work directly contributes to advancing patient care. As a key player in a forward-thinking healthcare organization, you'll represent innovative solutions that truly make a difference for patients and families - today and into the future. - Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity. - Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success. - Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities. - Competitive Pay & Benefits – Be rewarded for your dedication and expertise with a compensation package that reflects your value, including flexibility, security, and meaningful recognition. Home Health Sales Account Manager / Account Executive Field-Based | Territory Ownership | Referral-Driven Growth Description The Account Manager is responsible for driving referral growth and admissions within an assigned territory by building and maintaining strong relationships with physicians, hospitals, skilled nursing facilities, assisted living communities, and other healthcare partners. This is a field-based, high-activity sales role focused on developing new business, expanding referral networks, and consistently meeting performance targets. Key Responsibilities - Develop and grow a defined territory through proactive, in-person relationship building - Establish and maintain referral partnerships with physicians, hospitals, SNFs, ALFs, and community providers - Generate new business through consistent outreach, cold calling, and networking - Drive admissions growth by meeting or exceeding defined referral and performance targets - Serve as the primary point of contact for referral partners, ensuring strong communication and follow-through - Collaborate with clinical and operational teams to support patient transitions and service delivery - Maintain daily activity and pipeline tracking within CRM systems - Represent the organization in the community through events, education, and professional engagement Required Qualifications - Direct healthcare-related sales experience with responsibility for generating referrals and admissions - Proven track record of meeting or exceeding sales or growth targets - Experience managing a territory through in-person, field-based selling - Demonstrated ability to build and sustain referral relationships across healthcare providers - High level of self-motivation and accountability in a goal-driven environment - Strong organizational skills with the ability to manage daily field activity, follow-up, and reporting - Excellent communication and relationship-building skills Preferred Qualifications - Direct home health or hospice sales experience - Existing relationships within the local healthcare market - Experience working with physicians, hospital discharge planners, or post-acute referral sources - Familiarity with CRM tools and tracking sales activity Work Environment & Expectations - Field-based role requiring daily in-person visits within the assigned territory - High-activity expectations, including regular outreach, drop-ins, and networking - Performance-driven environment with clear expectations tied to referral and admissions growth - Requires strong time management and autonomy to balance prospecting, relationship management, and internal coordination Benefits Health & Wellness - Medical, Dental, and Vision coverage - Pharmacy benefits - Virtual care and mental health support - Flexible Spending Accounts (FSA) and Health Savings Account (HSA) - Supplemental health and life insurance Financial & Protection - 401(k) with company match - Employee referral program - Prepaid legal services - Identity theft protection Work-Life Balance & Perks - Generous paid time off - Pet insurance - Tuition and continuing education reimbursement All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.

🏢 Summary: Field-based Home Health Sales Account Manager role focused on driving referral growth and admissions within an assigned territory through relationship building with healthcare providers. The position requires proactive business development, territory management, and consistent achievement of performance targets. Candidates must have healthcare sales experience and the ability to manage referral pipelines using CRM tools. 🗂️ Requirements: Direct healthcare-related sales experience generating referrals and admissions, Proven track record of meeting or exceeding sales or growth targets, Experience managing a territory through in-person, field-based selling, Ability to build and maintain referral relationships with healthcare providers, Strong organizational skills for managing field activity and reporting, Experience using CRM tools to track sales activity, Excellent communication and relationship-building skills 📃 Skills: CRM, Sales, Prospecting, Cold-calling, Networking, Territory-management, Pipeline-management, Reporting 🏢 Description: Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. What Sets Us Apart? Drive Innovation. Deliver Impact - Join a mission-driven team where your work directly contributes to advancing patient care. As a key player in a forward-thinking healthcare organization, you'll represent innovative solutions that truly make a difference for patients and families - today and into the future. Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity. Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success. Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities. Competitive Pay & Benefits – Be rewarded for your dedication and expertise with a compensation package that truly reflects your value. Our benefits are thoughtfully designed to support your well-being—offering the flexibility, security, and resources you need to thrive both at work and in life. We celebrate success at every level, with meaningful recognition for both individual contributions and team achievements. Home Health Sales Account Manager / Account Executive Field-Based | Territory Ownership | Referral-Driven Growth The Account Manager is responsible for driving referral growth and admissions within an assigned territory by building and maintaining strong relationships with physicians, hospitals, skilled nursing facilities, assisted living communities, and other healthcare partners. This is a field-based, high-activity sales role focused on developing new business, expanding referral networks, and consistently meeting performance targets. Key Responsibilities Develop and grow a defined territory through proactive, in-person relationship building Establish and maintain referral partnerships with physicians, hospitals, SNFs, ALFs, and community providers Generate new business through consistent outreach, cold calling, and networking Drive admissions growth by meeting or exceeding defined referral and performance targets Serve as the primary point of contact for referral partners, ensuring strong communication and follow-through Collaborate with clinical and operational teams to support patient transitions and service delivery Maintain daily activity and pipeline tracking within CRM systems Represent the organization in the community through events, education, and professional engagement Required Qualifications Direct healthcare-related sales experience with responsibility for generating referrals and admissions Proven track record of meeting or exceeding sales or growth targets Experience managing a territory through in-person, field-based selling Demonstrated ability to build and sustain referral relationships across healthcare providers High level of self-motivation and accountability in a goal-driven environment Strong organizational skills with the ability to manage daily field activity, follow-up, and reporting Excellent communication and relationship-building skills Preferred Qualifications Direct home health or hospice sales experience Existing relationships within the local healthcare market Experience working with physicians, hospital discharge planners, or post-acute referral sources Familiarity with CRM tools and tracking sales activity Work Environment & Expectations Field-based role requiring daily in-person visits within the assigned territory High-activity expectations, including regular outreach, drop-ins, and networking Performance-driven environment with clear expectations tied to referral and admissions growth Requires strong time management and autonomy to balance prospecting, relationship management, and internal coordination Benefits Health & Wellness Medical, Dental, and Vision coverage Pharmacy benefits Virtual care and mental health support Flexible Spending Accounts (FSA) and Health Savings Account (HSA) Supplemental health and life insurance Financial & Protection 401(k) with company match Employee referral program Prepaid legal services Identity theft protection Work-Life Balance & Perks Generous paid time off Pet insurance Tuition and continuing education reimbursement All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.

🏢 Summary: Field-based Home Health Sales Account Manager responsible for driving referral growth and admissions within an assigned territory through relationship building with healthcare providers. The role focuses on developing new business, expanding referral networks, and consistently meeting performance targets. It requires strong territory management, CRM tracking, and collaboration with clinical teams to support patient transitions. 🗂️ Requirements: Direct healthcare-related sales experience generating referrals and admissions, Proven track record of meeting or exceeding sales or growth targets, Experience managing a territory through in-person, field-based selling, Ability to build and maintain referral relationships with healthcare providers, Strong organizational skills for managing field activity and reporting, Ability to track daily activity and pipeline within CRM systems, Excellent communication and relationship-building skills, High level of self-motivation and accountability 📃 Skills: CRM, Sales, Prospecting, Cold-calling, Territory-management, Reporting, Networking 🏢 Description: Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. What Sets Us Apart? Drive Innovation. Deliver Impact - Join a mission-driven team where your work directly contributes to advancing patient care. As a key player in a forward-thinking healthcare organization, you'll represent innovative solutions that truly make a difference for patients and families - today and into the future. Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity. Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success. Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities. Competitive Pay & Benefits – Be rewarded for your dedication and expertise with a compensation package that truly reflects your value. Our benefits are thoughtfully designed to support your well-being—offering the flexibility, security, and resources you need to thrive both at work and in life. We celebrate success at every level, with meaningful recognition for both individual contributions and team achievements. Home Health Sales Account Manager / Account Executive Field-Based | Territory Ownership | Referral-Driven Growth The Account Manager is responsible for driving referral growth and admissions within an assigned territory by building and maintaining strong relationships with physicians, hospitals, skilled nursing facilities, assisted living communities, and other healthcare partners. This is a field-based, high-activity sales role focused on developing new business, expanding referral networks, and consistently meeting performance targets. Key Responsibilities Develop and grow a defined territory through proactive, in-person relationship building Establish and maintain referral partnerships with physicians, hospitals, SNFs, ALFs, and community providers Generate new business through consistent outreach, cold calling, and networking Drive admissions growth by meeting or exceeding defined referral and performance targets Serve as the primary point of contact for referral partners, ensuring strong communication and follow-through Collaborate with clinical and operational teams to support patient transitions and service delivery Maintain daily activity and pipeline tracking within CRM systems Represent the organization in the community through events, education, and professional engagement Required Qualifications Direct healthcare-related sales experience with responsibility for generating referrals and admissions Proven track record of meeting or exceeding sales or growth targets Experience managing a territory through in-person, field-based selling Demonstrated ability to build and sustain referral relationships across healthcare providers High level of self-motivation and accountability in a goal-driven environment Strong organizational skills with the ability to manage daily field activity, follow-up, and reporting Excellent communication and relationship-building skills Preferred Qualifications Direct home health or hospice sales experience Existing relationships within the local healthcare market Experience working with physicians, hospital discharge planners, or post-acute referral sources Familiarity with CRM tools and tracking sales activity Work Environment & Expectations Field-based role requiring daily in-person visits within the assigned territory High-activity expectations, including regular outreach, drop-ins, and networking Performance-driven environment with clear expectations tied to referral and admissions growth Requires strong time management and autonomy to balance prospecting, relationship management, and internal coordination Benefits Health & Wellness Medical, Dental, and Vision coverage Pharmacy benefits Virtual care and mental health support Flexible Spending Accounts (FSA) and Health Savings Account (HSA) Supplemental health and life insurance Financial & Protection 401(k) with company match Employee referral program Prepaid legal services Identity theft protection Work-Life Balance & Perks Generous paid time off Pet insurance Tuition and continuing education reimbursement All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.

🏢 Summary: Field-based healthcare sales role responsible for driving referral growth and admissions within an assigned territory by building relationships with physicians, hospitals, and post-acute providers. The position focuses on developing new business, expanding referral networks, and consistently meeting performance targets. It offers competitive compensation, comprehensive benefits, and career development opportunities. 🗂️ Requirements: Direct healthcare-related sales experience generating referrals and admissions, Proven record of meeting or exceeding sales or growth targets, Experience managing a territory through in-person field sales, Ability to build and maintain referral relationships with healthcare providers, Strong organizational skills for managing daily activity and reporting, Experience tracking sales activity in CRM systems, Excellent communication and relationship-building skills 📃 Skills: CRM, Sales, Prospecting, Networking, Reporting, TerritoryManagement 🏢 Description: Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. What Sets Us Apart? Drive Innovation. Deliver Impact - Join a mission-driven team where your work directly contributes to advancing patient care. As a key player in a forward-thinking healthcare organization, you'll represent innovative solutions that truly make a difference for patients and families - today and into the future. Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity. Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success. Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities. Competitive Pay & Benefits – Be rewarded for your dedication and expertise with a compensation package that truly reflects your value. Our benefits are thoughtfully designed to support your well-being—offering the flexibility, security, and resources you need to thrive both at work and in life. We celebrate success at every level, with meaningful recognition for both individual contributions and team achievements. Home Health Sales Account Manager / Account Executive Field-Based | Territory Ownership | Referral-Driven Growth The Account Manager is responsible for driving referral growth and admissions within an assigned territory by building and maintaining strong relationships with physicians, hospitals, skilled nursing facilities, assisted living communities, and other healthcare partners. This is a field-based, high-activity sales role focused on developing new business, expanding referral networks, and consistently meeting performance targets. Key Responsibilities Develop and grow a defined territory through proactive, in-person relationship building Establish and maintain referral partnerships with physicians, hospitals, SNFs, ALFs, and community providers Generate new business through consistent outreach, cold calling, and networking Drive admissions growth by meeting or exceeding defined referral and performance targets Serve as the primary point of contact for referral partners, ensuring strong communication and follow-through Collaborate with clinical and operational teams to support patient transitions and service delivery Maintain daily activity and pipeline tracking within CRM systems Represent the organization in the community through events, education, and professional engagement Required Qualifications Direct healthcare-related sales experience with responsibility for generating referrals and admissions Proven track record of meeting or exceeding sales or growth targets Experience managing a territory through in-person, field-based selling Demonstrated ability to build and sustain referral relationships across healthcare providers High level of self-motivation and accountability in a goal-driven environment Strong organizational skills with the ability to manage daily field activity, follow-up, and reporting Excellent communication and relationship-building skills Preferred Qualifications Direct home health or hospice sales experience Existing relationships within the local healthcare market Experience working with physicians, hospital discharge planners, or post-acute referral sources Familiarity with CRM tools and tracking sales activity Work Environment & Expectations Field-based role requiring daily in-person visits within the assigned territory High-activity expectations, including regular outreach, drop-ins, and networking Performance-driven environment with clear expectations tied to referral and admissions growth Requires strong time management and autonomy to balance prospecting, relationship management, and internal coordination Benefits Health & Wellness Medical, Dental, and Vision coverage Pharmacy benefits Virtual care and mental health support Flexible Spending Accounts (FSA) and Health Savings Account (HSA) Supplemental health and life insurance Financial & Protection 401(k) with company match Employee referral program Prepaid legal services Identity theft protection Work-Life Balance & Perks Generous paid time off Pet insurance Tuition and continuing education reimbursement All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.

🏢 Summary: Field-based Home Health Sales Account Manager role focused on driving referral growth and admissions within an assigned territory by building relationships with healthcare providers. The position emphasizes new business development, territory management, and meeting performance targets in a high-activity, goal-driven environment. Offers competitive compensation, comprehensive benefits, and career development opportunities. 🗂️ Requirements: Direct healthcare-related sales experience generating referrals and admissions, Proven record of meeting or exceeding sales or growth targets, Experience managing a territory through in-person field sales, Ability to build and maintain referral relationships with healthcare providers, Strong organizational and time management skills, Experience tracking activity and pipeline in CRM systems, Excellent communication and relationship-building skills 📃 Skills: Sales, Healthcare, CRM, Networking, Prospecting, TerritoryManagement, LeadGeneration, PipelineManagement 🏢 Description: Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. What Sets Us Apart? Drive Innovation. Deliver Impact - Join a mission-driven team where your work directly contributes to advancing patient care. As a key player in a forward-thinking healthcare organization, you'll represent innovative solutions that truly make a difference for patients and families - today and into the future. Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity. Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success. Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities. Competitive Pay & Benefits – Be rewarded for your dedication and expertise with a compensation package that truly reflects your value. Our benefits are thoughtfully designed to support your well-being—offering the flexibility, security, and resources you need to thrive both at work and in life. We celebrate success at every level, with meaningful recognition for both individual contributions and team achievements. Home Health Sales Account Manager / Account Executive Field-Based | Territory Ownership | Referral-Driven Growth The Account Manager is responsible for driving referral growth and admissions within an assigned territory by building and maintaining strong relationships with physicians, hospitals, skilled nursing facilities, assisted living communities, and other healthcare partners. This is a field-based, high-activity sales role focused on developing new business, expanding referral networks, and consistently meeting performance targets. Key Responsibilities Develop and grow a defined territory through proactive, in-person relationship building Establish and maintain referral partnerships with physicians, hospitals, SNFs, ALFs, and community providers Generate new business through consistent outreach, cold calling, and networking Drive admissions growth by meeting or exceeding defined referral and performance targets Serve as the primary point of contact for referral partners, ensuring strong communication and follow-through Collaborate with clinical and operational teams to support patient transitions and service delivery Maintain daily activity and pipeline tracking within CRM systems Represent the organization in the community through events, education, and professional engagement Required Qualifications Direct healthcare-related sales experience with responsibility for generating referrals and admissions Proven track record of meeting or exceeding sales or growth targets Experience managing a territory through in-person, field-based selling Demonstrated ability to build and sustain referral relationships across healthcare providers High level of self-motivation and accountability in a goal-driven environment Strong organizational skills with the ability to manage daily field activity, follow-up, and reporting Excellent communication and relationship-building skills Preferred Qualifications Direct home health or hospice sales experience Existing relationships within the local healthcare market Experience working with physicians, hospital discharge planners, or post-acute referral sources Familiarity with CRM tools and tracking sales activity Work Environment & Expectations Field-based role requiring daily in-person visits within the assigned territory High-activity expectations, including regular outreach, drop-ins, and networking Performance-driven environment with clear expectations tied to referral and admissions growth Requires strong time management and autonomy to balance prospecting, relationship management, and internal coordination Benefits Health & Wellness Medical, Dental, and Vision coverage Pharmacy benefits Virtual care and mental health support Flexible Spending Accounts (FSA) and Health Savings Account (HSA) Supplemental health and life insurance Financial & Protection 401(k) with company match Employee referral program Prepaid legal services Identity theft protection Work-Life Balance & Perks Generous paid time off Pet insurance Tuition and continuing education reimbursement All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.

🏢 Summary: Field-based Home Health Sales Account Manager role responsible for driving referral growth and admissions within an assigned territory by building strong relationships with healthcare providers. The position focuses on developing new business, expanding referral networks, and consistently meeting performance targets. It requires proactive in-person selling, territory management, and CRM-based pipeline tracking. 🗂️ Requirements: Direct healthcare-related sales experience generating referrals and admissions, Proven record of meeting or exceeding sales or growth targets, Experience managing a territory through in-person, field-based selling, Ability to build and sustain referral relationships with healthcare providers, Self-motivation and accountability in a goal-driven environment, Strong organizational skills for managing field activity and reporting, Excellent communication and relationship-building skills 📃 Skills: Sales, Healthcare, CRM, Prospecting, Networking, Territory, Reporting 🏢 Description: Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. What Sets Us Apart? Drive Innovation. Deliver Impact - Join a mission-driven team where your work directly contributes to advancing patient care. As a key player in a forward-thinking healthcare organization, you'll represent innovative solutions that truly make a difference for patients and families - today and into the future. Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity. Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success. Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities. Competitive Pay & Benefits – Be rewarded for your dedication and expertise with a compensation package that truly reflects your value. Our benefits are thoughtfully designed to support your well-being—offering the flexibility, security, and resources you need to thrive both at work and in life. We celebrate success at every level, with meaningful recognition for both individual contributions and team achievements. Home Health Sales Account Manager / Account Executive Field-Based | Territory Ownership | Referral-Driven Growth The Account Manager is responsible for driving referral growth and admissions within an assigned territory by building and maintaining strong relationships with physicians, hospitals, skilled nursing facilities, assisted living communities, and other healthcare partners. This is a field-based, high-activity sales role focused on developing new business, expanding referral networks, and consistently meeting performance targets. Key Responsibilities Develop and grow a defined territory through proactive, in-person relationship building Establish and maintain referral partnerships with physicians, hospitals, SNFs, ALFs, and community providers Generate new business through consistent outreach, cold calling, and networking Drive admissions growth by meeting or exceeding defined referral and performance targets Serve as the primary point of contact for referral partners, ensuring strong communication and follow-through Collaborate with clinical and operational teams to support patient transitions and service delivery Maintain daily activity and pipeline tracking within CRM systems Represent the organization in the community through events, education, and professional engagement Required Qualifications Direct healthcare-related sales experience with responsibility for generating referrals and admissions Proven track record of meeting or exceeding sales or growth targets Experience managing a territory through in-person, field-based selling Demonstrated ability to build and sustain referral relationships across healthcare providers High level of self-motivation and accountability in a goal-driven environment Strong organizational skills with the ability to manage daily field activity, follow-up, and reporting Excellent communication and relationship-building skills Preferred Qualifications Direct home health or hospice sales experience Existing relationships within the local healthcare market Experience working with physicians, hospital discharge planners, or post-acute referral sources Familiarity with CRM tools and tracking sales activity Work Environment & Expectations Field-based role requiring daily in-person visits within the assigned territory High-activity expectations, including regular outreach, drop-ins, and networking Performance-driven environment with clear expectations tied to referral and admissions growth Requires strong time management and autonomy to balance prospecting, relationship management, and internal coordination Benefits Health & Wellness Medical, Dental, and Vision coverage Pharmacy benefits Virtual care and mental health support Flexible Spending Accounts (FSA) and Health Savings Account (HSA) Supplemental health and life insurance Financial & Protection 401(k) with company match Employee referral program Prepaid legal services Identity theft protection Work-Life Balance & Perks Generous paid time off Pet insurance Tuition and continuing education reimbursement All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.

🏢 Summary: Field-based healthcare sales role focused on driving referral growth and admissions within an assigned territory by building strong relationships with physicians, hospitals, and post-acute partners. The position requires proactive business development, territory management, and consistent achievement of performance targets in a goal-driven environment. This role emphasizes in-person relationship building, CRM tracking, and collaboration with clinical teams to support patient transitions. 🗂️ Requirements: Direct healthcare-related sales experience generating referrals and admissions, Proven track record of meeting or exceeding sales or growth targets, Experience managing a territory through in-person, field-based selling, Ability to build and sustain referral relationships with healthcare providers, High self-motivation and accountability in a goal-driven environment, Strong organizational skills for managing field activity and reporting, Excellent communication and relationship-building skills 📃 Skills: CRM, Sales, Prospecting, ColdCalling, TerritoryManagement, PipelineManagement, Reporting, Networking 🏢 Description: Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. What Sets Us Apart? Drive Innovation. Deliver Impact - Join a mission-driven team where your work directly contributes to advancing patient care. As a key player in a forward-thinking healthcare organization, you'll represent innovative solutions that truly make a difference for patients and families - today and into the future. Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity. Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success. Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities. Competitive Pay & Benefits – Be rewarded for your dedication and expertise with a compensation package that truly reflects your value. Our benefits are thoughtfully designed to support your well-being—offering the flexibility, security, and resources you need to thrive both at work and in life. We celebrate success at every level, with meaningful recognition for both individual contributions and team achievements. Home Health Sales Account Manager / Account Executive Field-Based | Territory Ownership | Referral-Driven Growth The Account Manager is responsible for driving referral growth and admissions within an assigned territory by building and maintaining strong relationships with physicians, hospitals, skilled nursing facilities, assisted living communities, and other healthcare partners. This is a field-based, high-activity sales role focused on developing new business, expanding referral networks, and consistently meeting performance targets. Key Responsibilities Develop and grow a defined territory through proactive, in-person relationship building Establish and maintain referral partnerships with physicians, hospitals, SNFs, ALFs, and community providers Generate new business through consistent outreach, cold calling, and networking Drive admissions growth by meeting or exceeding defined referral and performance targets Serve as the primary point of contact for referral partners, ensuring strong communication and follow-through Collaborate with clinical and operational teams to support patient transitions and service delivery Maintain daily activity and pipeline tracking within CRM systems Represent the organization in the community through events, education, and professional engagement Required Qualifications Direct healthcare-related sales experience with responsibility for generating referrals and admissions Proven track record of meeting or exceeding sales or growth targets Experience managing a territory through in-person, field-based selling Demonstrated ability to build and sustain referral relationships across healthcare providers High level of self-motivation and accountability in a goal-driven environment Strong organizational skills with the ability to manage daily field activity, follow-up, and reporting Excellent communication and relationship-building skills Preferred Qualifications Direct home health or hospice sales experience Existing relationships within the local healthcare market Experience working with physicians, hospital discharge planners, or post-acute referral sources Familiarity with CRM tools and tracking sales activity Work Environment & Expectations Field-based role requiring daily in-person visits within the assigned territory High-activity expectations, including regular outreach, drop-ins, and networking Performance-driven environment with clear expectations tied to referral and admissions growth Requires strong time management and autonomy to balance prospecting, relationship management, and internal coordination Benefits Health & Wellness Medical, Dental, and Vision coverage Pharmacy benefits Virtual care and mental health support Flexible Spending Accounts (FSA) and Health Savings Account (HSA) Supplemental health and life insurance Financial & Protection 401(k) with company match Employee referral program Prepaid legal services Identity theft protection Work-Life Balance & Perks Generous paid time off Pet insurance Tuition and continuing education reimbursement All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.

🏢 Summary: Field-based Home Health Sales Account Manager role focused on driving referral growth and admissions within an assigned territory through relationship-building with healthcare providers. The position requires proactive territory management, new business development, and consistent achievement of performance targets. This is a high-activity, goal-driven role centered on expanding referral networks and supporting patient transitions. 🗂️ Requirements: Direct healthcare-related sales experience generating referrals and admissions, Proven track record of meeting or exceeding sales or growth targets, Experience managing a territory through in-person field-based selling, Ability to build and sustain referral relationships with healthcare providers, High self-motivation and accountability in goal-driven environment, Strong organizational skills for managing field activity and reporting, Excellent communication and relationship-building skills 📃 Skills: CRM, Sales, Prospecting, Networking, Reporting, TerritoryManagement 🏢 Description: Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. What Sets Us Apart? Drive Innovation. Deliver Impact - Join a mission-driven team where your work directly contributes to advancing patient care. As a key player in a forward-thinking healthcare organization, you'll represent innovative solutions that truly make a difference for patients and families - today and into the future. Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity. Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success. Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities. Competitive Pay & Benefits – Be rewarded for your dedication and expertise with a compensation package that truly reflects your value. Our benefits are thoughtfully designed to support your well-being—offering the flexibility, security, and resources you need to thrive both at work and in life. We celebrate success at every level, with meaningful recognition for both individual contributions and team achievements. Home Health Sales Account Manager / Account Executive Field-Based | Territory Ownership | Referral-Driven Growth Description The Account Manager is responsible for driving referral growth and admissions within an assigned territory by building and maintaining strong relationships with physicians, hospitals, skilled nursing facilities, assisted living communities, and other healthcare partners. This is a field-based, high-activity sales role focused on developing new business, expanding referral networks, and consistently meeting performance targets. Key Responsibilities Develop and grow a defined territory through proactive, in-person relationship building Establish and maintain referral partnerships with physicians, hospitals, SNFs, ALFs, and community providers Generate new business through consistent outreach, cold calling, and networking Drive admissions growth by meeting or exceeding defined referral and performance targets Serve as the primary point of contact for referral partners, ensuring strong communication and follow-through Collaborate with clinical and operational teams to support patient transitions and service delivery Maintain daily activity and pipeline tracking within CRM systems Represent the organization in the community through events, education, and professional engagement Required Qualifications Direct healthcare-related sales experience with responsibility for generating referrals and admissions Proven track record of meeting or exceeding sales or growth targets Experience managing a territory through in-person, field-based selling Demonstrated ability to build and sustain referral relationships across healthcare providers High level of self-motivation and accountability in a goal-driven environment Strong organizational skills with the ability to manage daily field activity, follow-up, and reporting Excellent communication and relationship-building skills Preferred Qualifications Direct home health or hospice sales experience Existing relationships within the local healthcare market Experience working with physicians, hospital discharge planners, or post-acute referral sources Familiarity with CRM tools and tracking sales activity Work Environment & Expectations Field-based role requiring daily in-person visits within the assigned territory High-activity expectations, including regular outreach, drop-ins, and networking Performance-driven environment with clear expectations tied to referral and admissions growth Requires strong time management and autonomy to balance prospecting, relationship management, and internal coordination Benefits Health & Wellness Medical, Dental, and Vision coverage Pharmacy benefits Virtual care and mental health support Flexible Spending Accounts (FSA) and Health Savings Account (HSA) Supplemental health and life insurance Financial & Protection 401(k) with company match Employee referral program Prepaid legal services Identity theft protection Work-Life Balance & Perks Generous paid time off Pet insurance Tuition and continuing education reimbursement All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.