Field Ops Coordinator

About Zipline

Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably.

Our customers include healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth.

About You and The Role

Zipline's Zipping Points are partner pickup locations where goods are loaded into Zipline aircraft and delivered to customers in minutes. As Field Ops Coordinator, you will lead field support across the Phoenix metro area, ensuring sites are safe, staffed, maintained, and ready for daily operations.

You will manage Field Support Technicians and own the decisions that improve site readiness, preventive-maintenance completion, service reliability, technician productivity, and partner experience.

What You'll Do

• Lead, coach, and develop Field Support Technicians across Phoenix-area Zipping Points.
• Own daily site readiness, including equipment functionality, inspections, preventive maintenance, cleanliness, and adherence to operating standards.
• Build schedules and staffing plans to maintain consistent site coverage.
• Troubleshoot field operational and technical issues and coordinate with internal teams.
• Track service levels and field performance data to identify reliability gaps and maintenance risks.
• Implement process improvements that increase preventive-maintenance completion, technician productivity, and service reliability.
• Maintain relationships with site partners and resolve operational issues.

What You'll Bring

• 2+ years of experience in field operations, service, maintenance, logistics, or a related technical environment.
• Experience leading or managing teams.
• Technical or mechanical aptitude for field-based systems, equipment, inspections, and maintenance work.
• Ability to make real-time decisions in a fast-changing environment.
• Clear communication skills and customer-focused approach.
• Ability to work onsite in the greater Phoenix area and travel frequently throughout the metro area.
• Ability to lift up to 50 lbs, valid driver's license, and clean driving record.

Additional Information

Zipline is an equal opportunity employer and welcomes applications from candidates of diverse backgrounds and experiences.