Senior FP&A Analyst

🏢 Summary: Staff Technical Program Manager role focused on leading complex IT and AI-driven transformation programs in a regulated healthcare environment. The position oversees strategic execution, cross-functional coordination, risk management, and technology initiatives to improve operational efficiency and compliance. Candidates should have extensive technical program management experience and expertise in integrating AI into project delivery and decision-making. 🗂️ Requirements: Bachelor's degree in Information Technology, Computer Science, or related field, Minimum 10 years of technical program management experience, Experience integrating AI into project management processes, Proficiency in project management methodologies, Experience leading complex technology programs, Strong stakeholder management skills, Ability to work in regulated environments, Strategic planning and risk management expertise 📃 Skills: AI, IT, ProjectManagement, Forecasting, Analytics, Automation, Governance, Reporting, Architecture, Compliance, Dashboards, ComputerScience 🏢 Description: POSITION SUMMARY As a Staff Technical Program Manager, you will drive business transformation through strategic project management, ensuring the alignment of IT initiatives with hyper-growth goals. You will harness AI capabilities to accelerate project delivery, enhance quality, and enable data-driven decision-making. The role involves end-to-end ownership of projects within a regulated 503A/503B environment, requiring strategic thinking and execution rigor while leading cross-functional teams. RESPONSIBILITIES Program Leadership - Strategic Execution: Lead complex technology programs from planning through delivery, aligning objectives, dependencies, resources, and outcomes with business priorities. Apply AI-enabled forecasting, prioritization, and workflow automation to improve delivery speed, quality, transparency, and decision making. - Stakeholder Alignment: Build partnerships across business, technology, quality, and operations functions to drive informed decisions and shared accountability. Use AI-generated insights, performance indicators, and scenario analysis to communicate risks and opportunities. - Roadmap Governance: Coordinate multi-track initiatives, external dependencies, vendors, and cross-functional teams to deliver strategic outcomes. Establish governance mechanisms and AI-supported reporting to improve visibility and maintain alignment between objectives and compliance obligations. Technology Strategy - Innovation Enablement: Identify emerging technologies and scalable solutions that improve operational performance and business growth. Use AI-driven analysis to evaluate opportunities and support adoption strategies. - Technical Partnership: Contribute to architecture, design, and implementation discussions by translating business requirements into technical direction. Apply AI-enhanced analytics and knowledge tools to improve delivery outcomes. - Resource Optimization: Maximize program effectiveness through planning, capacity management, and data-informed allocation strategies. Utilize AI-powered forecasting and productivity insights to optimize resources and maintain high-quality deliverables. Risk and Performance Management - Risk Mitigation: Establish proactive risk management practices using AI-enabled monitoring, predictive analytics, and trend detection to support regulatory readiness and maintain program momentum. - Performance Analytics: Define success metrics and monitor program health through AI-enhanced dashboards, reporting, and performance reviews. - Continuous Improvement: Promote operational excellence and continuous learning by applying AI-supported process analysis to improve workflows and collaboration. KNOWLEDGE AND SKILLS - Proficient in project management methodologies and AI integration. - Strong leadership and strategic thinking abilities. - Exceptional communication and stakeholder management skills. EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Information Technology, Computer Science, or related field. Master's degree preferred. - Minimum of 10 years of experience in technical program management with successful project delivery. - Experience integrating AI into project management processes. Key Competencies: - Customer Focus - Strategic AI - Optimizes Work Processes - Collaborates - Resourcefulness - Manages Complexity - Ensures Accountability - Situational Adaptability - Communicates Effectively Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements: The employee is required to communicate effectively, remain stationary for extended periods, frequently use computers and office productivity devices, move throughout the office and corporate campus, and perform physical activities such as standing, walking, reaching, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: Quality Control Specialist 503B role focused on ensuring product quality, compliance, and manufacturing continuity in regulated pharmaceutical operations through inspections, testing coordination, deviation management, and documentation. The position uses AI-enabled quality systems, analytics, and automation to improve inspection accuracy, compliance execution, and operational efficiency in a fast-paced environment. 🗂️ Requirements: Bachelor's degree in Biology, Chemistry, Pharmaceutical Sciences, Quality, Operations, or related field, Minimum 2 years of experience in quality control, manufacturing, laboratory, or regulated operations, Experience with inspections, quality documentation, deviation management, and audit readiness, Knowledge of FDA regulations, cGMP standards, and USP requirements, Proficiency with electronic quality management systems and digital documentation platforms, Ability to manage competing priorities in a fast-paced regulated environment, Strong analytical problem-solving and documentation skills, Ability to collaborate across Manufacturing, QA, Warehouse, and Laboratory teams 📃 Skills: cGMP, FDA, USP, QA, QC, CAPA, Biology, Chemistry, Pharmaceuticals, Analytics, Automation, Documentation, Compliance, Auditing 🏢 Description: POSITION SUMMARY Quality Control Specialist 503B protects product quality, compliance, and manufacturing continuity across 503A and 503B operations through inspection, sampling, testing coordination, and documentation. This role ensures accurate execution, deviation identification, and data integrity supporting patient safety and operational reliability. Leveraging AI-enabled quality systems, analytics, and automation, the position improves review speed, inspection accuracy, and decision-making. Success requires execution rigor, learning agility, and disciplined problem solving within a highly regulated, fast-paced environment. RESPONSIBILITIES Quality Operations - Performs material inspections, sampling, and quality verification supporting compliant manufacturing and product release. - Utilizes AI-enabled systems and workflows to improve inspection accuracy, processing speed, and documentation quality. - Coordinates sample management, testing activities, and laboratory communication supporting product quality and operational continuity. - Leverages AI-assisted analytics and digital systems to improve visibility, reduce delays, and strengthen compliance execution. - Drafts nonconformance investigations and assists in investigations, impact assessments, deviation tracking, CAPA, and change control activities. - Applies AI-powered analytics to identify trends, improve responsiveness, and strengthen root cause visibility. Compliance And Documentation - Maintains accurate, audit-ready records supporting cGMP compliance and manufacturing continuity. - Uses digital systems and AI-assisted tools to improve data integrity, reduce errors, and strengthen process consistency. - Executes quality activities aligned with FDA, USP, and company procedures supporting safe manufacturing operations. - Supports audits and inspections through organized documentation and adherence to procedures. - Uses AI-powered reporting tools to improve preparedness and compliance responsiveness. Continuous Improvement - Identifies opportunities to improve workflows, documentation, and inspection processes. - Uses AI-driven analytics and automation to improve efficiency, compliance, and operational performance. - Collaborates with Manufacturing, QA, Warehouse, and Laboratory teams to resolve issues and support operations. - Expands expertise in quality systems and regulatory standards while leveraging AI tools to improve performance and adaptability. KNOWLEDGE AND SKILLS - Strong understanding of quality control processes, cGMP documentation practices, inspection procedures, deviation management, and compliance standards. - Proficiency using electronic quality management systems, digital documentation platforms, AI-enabled analytics tools, and automated workflows. - Demonstrated analytical problem-solving capabilities with experience identifying quality risks, supporting investigations, improving documentation accuracy, and managing competing priorities. - Excellent communication, collaboration, and organizational skills. EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Biology, Chemistry, Quality, Pharmaceutical Sciences, Operations, or related discipline preferred. - Minimum 2 years of quality control, manufacturing, laboratory, or regulated operational experience preferred. - Experience supporting inspections, quality documentation, deviation management, audit readiness, and electronic quality systems strongly preferred. - Familiarity with FDA regulations, cGMP standards, USP requirements, AI-enabled quality technologies, and digital workflow platforms preferred. - Demonstrated ability to execute with precision, adapt rapidly to changing operational demands, and contribute effectively within collaborative teams. Key Competencies - Customer Focus - Strategic AI - Optimizes Work Processes - Collaborates - Resourcefulness - Manages Complexity - Ensures Accountability - Situational Adaptability - Communicates Effectively Values - People - Quality - Service - Innovation Employee Benefits, Health and Wellness - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements - Ability to remain in a stationary position for significant periods. - Frequent use of hands and fingers to access and retrieve information from computers and office devices. - Regular standing, walking, reaching, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: Senior Software Engineer role focused on building scalable backend systems for pharmacy operations, manufacturing, logistics, and regulatory compliance in a highly regulated environment. The position involves distributed systems architecture, enterprise integrations, performance optimization, and mentoring engineers while leveraging AI-assisted development and observability tools. Candidates will work with modern backend and frontend technologies to deliver reliable, high-throughput platforms at scale. 🗂️ Requirements: 5+ years software engineering experience, Experience delivering production-grade backend systems, Expertise in distributed systems and microservices architecture, Strong proficiency in Java, Strong proficiency in Springboot, Strong proficiency in React, Strong proficiency in Next.js, Strong proficiency in TypeScript, Experience with GraphQL or Node.js, Experience with performance optimization and observability, Experience in regulated industries with compliance-aware system design, Bachelor's degree in Computer Science, Software Engineering, or related field 📃 Skills: Java, Springboot, Python, C#, React, Next.js, Tailwind, TypeScript, GraphQL, Node.js, Microservices, CI/CD, AI, APIs, Observability, Logging, Tracing 🏢 Description: Position Summary The Senior Software Engineer delivers meaningful business impact by designing and building scalable backend systems that power pharmacy operations, manufacturing, logistics, and regulatory compliance across Empower's 503A/503B environment. Contributing to system design and technical direction within their domain, this role helps shape how mission-critical platforms grow and mature at scale. AI serves as a force multiplier—accelerating engineering velocity, elevating system observability, and enabling data-driven decision-making across the platform. This role demands strong technical depth: engineers who pair solid execution with sound design judgment, who thrive in ambiguous environments, and who consistently raise the quality bar within their team. Responsibilities Architecture and Enterprise Integration - Systems Ownership: Design and implement backend systems within pharmacy operations, manufacturing, and logistics domains; use AI-assisted tools to model dependencies, assess load, and validate design decisions before committing engineering resources. - Governance Standards: Apply and contribute to architectural standards governing how services communicate and evolve; participate in design reviews to reduce systemic risk in Empower's highly regulated 503A/503B environment. - Platform Interoperability: Implement and maintain integrations across internal services and external regulatory systems using canonical data contracts and API versioning protocols; leverage AI tooling to detect integration drift and accelerate service onboarding. System Performance and Reliability - Scale Engineering: Build high-throughput, low-latency backend systems for large-scale pharmacy and logistics workloads; apply AI-augmented capacity planning to maintain performance under peak demand without over-provisioning infrastructure. - Resilience Architecture: Implement fault-tolerant systems with observability layers—distributed tracing, structured logging, and anomaly detection—that surface degradation early; collaborate with SRE teams to support incident response and reduce recovery time. - Performance Optimization: Conduct performance analysis identifying bottlenecks at the database, network, and application tiers; use AI-assisted profiling to prioritize fixes and deliver measurable improvements in latency and throughput. Engineering Leadership and Enablement - Technical Mentorship: Mentor junior and mid-level engineers within the team—elevating design literacy and code quality through structured reviews and pair programming; model rigor and learning agility that raises the bar for those around you. - Platform Velocity: Contribute to shared platform capabilities—CI/CD pipelines, reusable libraries, infrastructure-as-code—that standardize delivery; leverage AI-powered code generation and automated testing to improve team efficiency and output quality. - Strategic Influence: Contribute to technical direction and roadmap priorities within your team; translate operational complexity and regulatory requirements into clear technical recommendations that build alignment among peers and stakeholders. Knowledge and Skills - Expertise in distributed systems, backend architecture, and microservices design at enterprise scale. - Strong proficiency in frontend technologies including React, Next.js, Tailwind CSS, and TypeScript within production environments. - Strong proficiency in Java/Springboot ecosystem and optionally Python, C# within production environments. - Strong proficiency in GraphQL and/or Node.js-based development for distributed platform integration. - Deep understanding of performance optimization, system reliability, and observability practices. - Ability to design systems that meet regulatory, security, and data integrity requirements. Experience and Qualifications - 5+ years of software engineering experience, with a demonstrated ability to own and deliver complex backend features and systems independently. - Proven track record delivering production-grade backend systems that are performant, reliable, and maintainable in complex, high-growth environments. - Demonstrated ability to contribute to technical direction and provide mentorship to junior engineers within a team setting. - Experience in regulated industries requiring auditability, data traceability, and compliance-aware system design. - Bachelor's degree in Computer Science, Software Engineering, or a related field required; Master's degree preferred. Key Competencies - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Senior Software Engineer role focused on designing and building scalable, high-performance backend systems supporting pharmacy operations, manufacturing, logistics, and regulatory compliance in a regulated 503A/503B environment. The position emphasizes distributed systems architecture, enterprise integrations, reliability, and performance optimization, with strong influence on technical direction and platform standards. The engineer leverages AI-assisted tools to enhance system design, observability, and engineering velocity. 🗂️ Requirements: 5+ years of software engineering experience, Experience designing and delivering scalable backend systems, Expertise in distributed systems and microservices architecture, Proficiency in Java and Spring Boot, Proficiency in React, Next.js, Tailwind CSS, and TypeScript, Experience with GraphQL and/or Node.js, Strong knowledge of system performance optimization and reliability practices, Experience with observability and monitoring in production systems, Experience in regulated environments requiring compliance and auditability, Bachelor's degree in Computer Science or related field 📃 Skills: Java, SpringBoot, React, Next.js, Tailwind, TypeScript, GraphQL, Node.js, Python, C#, Microservices, DistributedSystems, CI/CD, APIs, Observability, Logging, Tracing, PerformanceOptimization 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we're redefining what's possible in personalized medicine and pharmaceutical manufacturing. We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we've created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that's transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let's transform healthcare together.Position Summary The Senior Software Engineer delivers meaningful business impact by designing and building scalable backend systems that power pharmacy operations, manufacturing, logistics, and regulatory compliance across Empower's 503A/503B environment. Contributing to system design and technical direction within their domain, this role helps shape how mission-critical platforms grow and mature at scale. AI serves as a force multiplier—accelerating engineering velocity, elevating system observability, and enabling data-driven decision-making across the platform. This role demands strong technical depth: engineers who pair solid execution with sound design judgment, who thrive in ambiguous environments, and who consistently raise the quality bar within their team. Responsibilities: Architecture and Enterprise Integration Systems Ownership: Design and implement backend systems within pharmacy operations, manufacturing, and logistics domains; use AI-assisted tools to model dependencies, assess load, and validate design decisions before committing engineering resources. Governance Standards: Apply and contribute to architectural standards governing how services communicate and evolve; participate in design reviews to reduce systemic risk in Empower's highly regulated 503A/503B environment. Platform Interoperability: Implement and maintain integrations across internal services and external regulatory systems using canonical data contracts and API versioning protocols; leverage AI tooling to detect integration drift and accelerate service onboarding. System Performance and Reliability Scale Engineering: Build high-throughput, low-latency backend systems for large-scale pharmacy and logistics workloads; apply AI-augmented capacity planning to maintain performance under peak demand without over-provisioning infrastructure. Resilience Architecture: Implement fault-tolerant systems with observability layers—distributed tracing, structured logging, and anomaly detection—that surface degradation early; collaborate with SRE teams to support incident response and reduce recovery time. Performance Optimization: Conduct performance analysis identifying bottlenecks at the database, network, and application tiers; use AI-assisted profiling to prioritize fixes and deliver measurable improvements in latency and throughput. Engineering Leadership and Enablement Technical Mentorship: Mentor junior and mid-level engineers within the team—elevating design literacy and code quality through structured reviews and pair programming; model rigor and learning agility that raises the bar for those around you. Platform Velocity: Contribute to shared platform capabilities—CI/CD pipelines, reusable libraries, infrastructure-as-code—that standardize delivery; leverage AI-powered code generation and automated testing to improve team efficiency and output quality. Strategic Influence: Contribute to technical direction and roadmap priorities within your team; translate operational complexity and regulatory requirements into clear technical recommendations that build alignment among peers and stakeholders. Knowledge and Skills: Expertise in distributed systems, backend architecture, and microservices design at enterprise scale. Strong proficiency in frontend technologies including React, Next.js, Tailwind CSS, and TypeScript within production environments. Strong proficiency in Java/ Springboot ecosystem and optionally to have Python, C# within production environments. Strong proficiency in GraphQL and/or Node.js-based development for distributed platform integration. Deep understanding of performance optimization, system reliability, and observability practices. Ability to design systems that meet regulatory, security, and data integrity requirements. Experience and Qualifications: 5+ years of software engineering experience, with a demonstrated ability to own and deliver complex backend features and systems independently. Proven track record delivering production-grade backend systems that are performant, reliable, and maintainable in complex, high-growth environments. Demonstrated ability to contribute to technical direction and provide mentorship to junior engineers within a team setting. Experience in regulated industries requiring auditability, data traceability, and compliance-aware system design. Bachelor's degree in Computer Science, Software Engineering, or a related field required; Master's degree preferred. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Customer Success Manager role focused on managing the post-sale customer lifecycle in a regulated healthcare and pharmacy environment, driving adoption, retention, operational excellence, and customer satisfaction through AI-driven analytics and cross-functional collaboration. The position emphasizes customer enablement, risk management, workflow optimization, and data-driven decision-making using CRM and business intelligence tools. Candidates should have experience in customer success or healthcare operations and strong proficiency with Salesforce, analytics platforms, and AI-enabled technologies. 🗂️ Requirements: 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support, Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience, Proficiency with Salesforce CRM, Experience with customer success platforms, Strong Excel skills, Experience with Tableau or Power BI, Strong analytical and communication skills, HIPAA training required on hire and annually, Ability to manage onboarding, retention, enablement, and customer lifecycle activities, Experience working in regulated environments 📃 Skills: Salesforce, Excel, Tableau, PowerBI, Gainsight, CRM, Analytics, Automation, AI, HIPAA, QBRs, EBRs, USP797, USP800, SixSigma 🏢 Description: POSITION SUMMARY The Customer Success Manager drives measurable customer outcomes by owning the complete post-sale lifecycle across assigned 503A and 503B customer portfolios, ensuring adoption, retention, satisfaction, and renewal readiness while advancing strategic growth objectives. This role orchestrates cross-functional execution, translates customer insights into scalable improvements, and proactively mitigates operational risk within a highly regulated, hyper-growth environment. Leveraging AI as a force multiplier, the role accelerates decision-making, prioritization, predictive risk identification, customer engagement, and operational quality through data-driven intelligence and automation. RESPONSIBILITIES Customer Lifecycle Management • Lifecycle Ownership: Serve as the single accountable owner for assigned customer relationships throughout the post-sale lifecycle, leading onboarding, adoption, enablement, customer health monitoring, retention activities, and renewal readiness. Leverage AI-powered customer insights, predictive health scoring, and workflow automation to proactively identify risks, personalize engagement strategies, improve decision-making, and consistently deliver exceptional customer outcomes aligned with quality, compliance, and growth objectives. • Success Planning: Develop, execute, and continuously refine customer success plans that align customer goals with therapies, services, and operational capabilities. Utilize AI-enabled analytics to prioritize opportunities, monitor adoption milestones, identify emerging risks, and recommend data-driven interventions that improve utilization, strengthen customer confidence, accelerate value realization, and support long-term retention within a highly regulated 503A and 503B environment. • Relationship Excellence: Build trusted relationships through proactive communication, consultative guidance, and responsive customer engagement that strengthens satisfaction and loyalty. Apply AI-assisted sentiment analysis, communication recommendations, and customer intelligence to anticipate evolving needs, resolve concerns efficiently, capture meaningful feedback, and reinforce commitment to service excellence, innovation, and patient-focused outcomes. Customer Enablement and Operational Excellence • Customer Enablement: Lead onboarding, education, and ongoing customer coaching to ensure safe, compliant, and effective use of therapies, products, and workflows. Utilize AI-supported learning recommendations, knowledge resources, and personalized enablement strategies to accelerate customer proficiency, improve operational consistency, increase independence, and maximize long-term customer success while maintaining regulatory compliance. • Operational Coordination: Collaborate closely with Customer Service, Pharmacy Operations, Manufacturing, Fulfillment, Quality, Medical Affairs, Product Management, and Commercial teams to resolve customer challenges and improve service delivery. Leverage AI-enabled workflow visibility, intelligent case prioritization, and cross-functional insights to accelerate issue resolution, improve communication, reduce recurring problems, and enhance the overall customer experience. • Performance Monitoring: Monitor customer adoption, utilization, engagement, adherence, and operational performance using CRM, business intelligence, and AI-powered analytics tools. Translate performance trends into actionable recommendations, coordinate timely interventions, maintain accurate customer documentation, and ensure reliable reporting that supports informed decision-making, operational excellence, and scalable customer success execution. Business Insights and Continuous Improvement • Insight Generation: Capture customer feedback, operational observations, and engagement trends to identify opportunities that improve products, services, processes, and customer experiences. Utilize AI-driven analytics, pattern recognition, and predictive insights to transform customer intelligence into meaningful recommendations that support innovation, operational improvements, and organizational decision-making. • Risk Management: Continuously evaluate customer health indicators, engagement patterns, operational performance, and compliance considerations to proactively identify and mitigate risks before they impact customer outcomes. Apply AI-powered predictive monitoring and root-cause analysis to prioritize corrective actions, coordinate escalations, strengthen business continuity, and maintain customer confidence within a highly regulated operating environment. • Continuous Improvement: Contribute to scalable operational excellence by documenting best practices, improving customer success playbooks, standardizing workflows, and supporting organizational learning initiatives. Leverage AI-assisted process optimization, workflow automation, and knowledge management to improve execution quality, increase efficiency, enhance customer satisfaction, and enable sustainable growth. KNOWLEDGE AND SKILLS • Demonstrated expertise with Salesforce CRM, Customer Success platforms, Microsoft Excel, Tableau or Power BI, AI-enabled analytics, workflow automation, and customer intelligence technologies. • Strong knowledge of customer lifecycle management, onboarding, enablement, customer health scoring, retention strategies, renewal readiness, risk management, and continuous improvement methodologies. • Exceptional communication, executive relationship management, strategic planning, problem-solving, collaboration, coaching, facilitation, and cross-functional leadership skills. • Proven ability to leverage artificial intelligence, predictive analytics, automation technologies, and data-driven decision-making to improve operational efficiency and customer satisfaction. EXPERIENCE AND QUALIFICATIONS • 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support roles. • Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience. • Proficiency with CRM (Salesforce), customer success platforms and BI tools (Tableau/Power BI); strong Excel. • Experience using analytics, risk models, or AI-driven tools preferred. • Proven coaching, training, and enablement abilities; strong analytical and communication skills. • Proactive, ownership-driven, outcome-focused mindset. • Experience in specialty pharmacy, compounding (503A/503B), healthcare SaaS, regulated environments, patient adherence programs, or institutional workflows is preferred. • Familiarity with QBRs/EBRs and Customer Success platforms (e.g., Gainsight) is desirable. • Formal training or working knowledge of USP<797>/<800> or other compounding standards is desirable. • HIPAA training required on hire and annually. • Preferred certifications: Certified Customer Success Manager (CCSM), Lean/Six Sigma. EMPLOYEE BENEFITS, HEALTH AND WELLNESS Comprehensive benefits include medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. PHYSICAL REQUIREMENTS The employee is required to communicate effectively, remain stationary for extended periods, use office productivity devices, move around the office and corporate campus, and regularly stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.

🏢 Summary: Senior Director / Director role leading API distribution and commercial development for a pharmaceutical business, focused on revenue growth, regulatory compliance, operational scalability, and AI-enabled business optimization. The position oversees distribution strategy, customer acquisition, supplier management, compliance, and cross-functional leadership in a highly regulated environment. Candidates need extensive pharmaceutical distribution and supply chain leadership experience with strong expertise in DSCSA, DEA licensing, ERP/WMS systems, and business growth management. 🗂️ Requirements: Bachelor's degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Supply Chain, Business Administration, or related discipline, 10+ years of pharmaceutical distribution, API distribution, supply chain, or commercial leadership experience, Experience with P&L ownership and business scalability, Knowledge of wholesale drug distribution regulations and DSCSA requirements, Experience with DEA distributor registration and wholesale distributor licensing, Experience with ERP and WMS platforms, Experience with pharmaceutical quality systems and supplier qualification programs, Ability to lead cross-functional teams and customer acquisition initiatives, Experience launching or scaling regulated pharmaceutical or healthcare business operations 📃 Skills: AI, DSCSA, DEA, ERP, WMS, Analytics, Forecasting, Automation, SupplyChain, Pharmaceuticals, Distribution, Compliance, Logistics, Warehousing, Inventory, Quality, Finance, Licensing 🏢 Description: POSITION SUMMARY Sr. Director / Director, API Distribution & Commercial Development leads API distribution and repackaging operations, driving revenue growth, customer acquisition, supplier partnerships, regulatory compliance, and operational scalability. The role leverages AI-enabled market intelligence, forecasting, pricing analytics, and automation to improve decision-making, commercial execution, and business performance. RESPONSIBILITIES Business Unit Strategy - Lead API distribution strategy aligned with commercial, operational, and regulatory priorities - Develop commercialization strategies, financial forecasts, and growth roadmaps - Own business unit financial performance, including revenue, margins, expenses, and capital allocation - Utilize AI-enabled analytics, forecasting, and operational dashboards to support profitable expansion Commercial Development - Develop go-to-market strategies and lead customer acquisition for 503A and 503B pharmacies - Identify growth opportunities, customer needs, and portfolio gaps - Build relationships with pharmacy owners and key stakeholders to support retention and revenue growth - Use AI-powered analytics and customer insights to strengthen targeting and account planning Distribution Operations - Support design and optimization of warehousing, logistics, inventory management, and operational workflows - Collaborate with suppliers and internal stakeholders to support sourcing strategies and product availability - Support ERP, WMS, customer ordering, and DSCSA compliance technologies - Utilize AI-assisted automation and reporting tools to improve traceability and operational effectiveness Regulatory and Quality Governance - Support licensing, DEA registration, and regulatory approval activities - Partner with Quality Assurance teams on quality systems, supplier qualification, and compliance activities - Identify and assess operational, regulatory, commercial, and supply chain risks - Apply predictive analytics and risk intelligence tools to support mitigation planning Leadership and Organizational Development - Recruit and develop high-performing teams - Partner with Regulatory Affairs, Quality, Supply Chain, Finance, Legal, IT, and executive leadership - Provide business updates, performance insights, and growth recommendations to executive leadership - Use AI-powered dashboards and analytics tools to improve reporting and decision-making KNOWLEDGE AND SKILLS - Expertise in pharmaceutical distribution, API sourcing, wholesale drug distribution regulations, DSCSA requirements, DEA licensing, supply chain management, and commercial business development - Experience leveraging AI-enabled market intelligence, forecasting technologies, supply chain analytics, business intelligence platforms, and automation tools - Strong leadership, negotiation, stakeholder management, and executive communication skills - Advanced financial acumen, strategic planning, and operational problem-solving expertise EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Supply Chain, Business Administration, or related discipline required - MBA, PharmD, or advanced degree preferred - Minimum 10 years of progressive pharmaceutical distribution, API distribution, wholesale drug distribution, supply chain, or commercial leadership experience - Experience launching or scaling business lines or distribution operations in regulated pharmaceutical, healthcare, or life sciences organizations preferred - Experience with DEA distributor registration, wholesale distributor licensing, DSCSA compliance, supplier qualification programs, ERP/WMS platforms, and pharmaceutical quality systems preferred - Proven ability to build teams, drive customer acquisition, influence executive stakeholders, and deliver measurable growth outcomes Key Competencies - Customer Focus - Strategic AI - Optimizes Work Processes - Collaborates - Resourcefulness - Manages Complexity - Ensures Accountability - Situational Adaptability - Communicates Effectively Values - People - Quality - Service - Innovation Employee Benefits, Health and Wellness - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements - Ability to remain stationary for extended periods - Frequent computer and office equipment use - Regular movement around office and corporate campus - Ability to stand, walk, reach, balance, stoop, kneel, crouch, or crawl

🏢 Summary: Leadership role overseeing regional account management, retention, and revenue expansion in a regulated healthcare environment. The position focuses on AI-enabled forecasting, customer growth strategies, compliance-driven execution, and cross-functional collaboration to drive scalable post-sale performance. Candidates will lead high-performing teams while improving customer retention, operational efficiency, and enterprise growth. 🗂️ Requirements: 10+ years in account management, customer success, or post-sale commercial leadership, 1+ years leading managers or senior leaders, Experience improving retention and expansion in regulated or complex industries, Advanced proficiency with CRM platforms and forecasting tools, Experience with AI-driven analytics and data-driven decision-making, Strong knowledge of compliance and risk management in regulated environments, Bachelor's degree or equivalent experience, Ability to manage cross-functional collaboration across operations, finance, legal, quality, and sales 📃 Skills: CRM, AI, Analytics, Forecasting, Pipeline, Segmentation, Automation, Dashboards, Finance, Operations, Legal, Compliance, Quality, Healthcare, LifeSciences 🏢 Description: Position Summary: The Director, Account Management – West/Midwest leads regional post-sale revenue performance, retention, and expansion across Empower's customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams, strengthening cross-functional orchestration, and institutionalizing repeatable systems that enhance transparency, accountability, and long-term value creation across the region. Responsibilities: Regional Account Revenue Ownership - Revenue Ownership: Own regional retention and expansion performance by designing AI-enabled account strategies, optimizing pricing and renewal motions, and ensuring disciplined execution. Drive predictable growth through data-informed prioritization, pipeline visibility, and risk mitigation while protecting margin, compliance, and service quality in a regulated healthcare environment. - Growth Strategy: Develop scalable expansion frameworks leveraging AI-driven segmentation, opportunity scoring, and customer insights to unlock wallet share. Align regional growth plans with enterprise priorities, ensuring execution rigor, cross-functional coordination, and measurable outcomes. - Forecast Accuracy: Establish high-confidence forecasting systems using AI-enhanced analytics, standardized inspection cadences, and performance dashboards. Partner with Finance and Revenue Operations to ensure data integrity, reduce variability, and proactively surface risks. Account Management Team Leadership - Leader Development: Build and coach high-performing managers through structured development plans, performance analytics, and AI-supported coaching insights. Elevate leadership capability, reinforce accountability, and cultivate a culture of excellence. - Performance Management: Drive clear expectations, rigorous inspection rhythms, and data-backed performance interventions. Utilize AI tools to identify gaps, optimize productivity, and enhance decision-making across the regional account management organization. - Talent Strategy: Attract, retain, and develop top-tier talent through structured hiring, succession planning, and capability building. Leverage AI in talent assessment and workforce planning to ensure scalable leadership pipelines aligned with growth trajectory. Customer Stewardship and Executive Engagement - Executive Engagement: Own senior-level customer relationships, leading strategic conversations, escalations, and negotiations with credibility and transparency. Use AI-driven insights to anticipate needs, strengthen trust, and align customer expectations with operational realities. - Value Delivery: Ensure consistent delivery of customer commitments through disciplined account planning, proactive communication, and performance tracking. Integrate AI tools to monitor satisfaction, identify risks, and enhance service quality across complex, high-value accounts. - Retention Strategy: Design and execute retention programs leveraging predictive analytics, health scoring, and engagement models. Mitigate churn risks early while reinforcing long-term partnerships that drive sustainable growth and enterprise confidence. Compliance-Embedded Account Execution - Process Optimization: Standardize account management workflows using AI-enabled automation, playbooks, and performance metrics. Drive efficiency, scalability, and consistency while reducing manual effort and improving execution quality across the region. - Cross-Functional Collaboration: Orchestrate collaboration across Operations, Quality, Finance, Legal, and Sales to ensure seamless account execution. Clarify ownership, streamline escalation paths, and align priorities to operate as a unified enterprise system. - Risk Management: Embed compliance, quality, and contractual guardrails into all account activities. Partner with regulatory and legal teams to proactively identify risks, ensure adherence, and prevent exposure in a highly regulated 503A/503B environment. Forecasting, Renewal Discipline, and Predictability - Data Utilization: Leverage AI and advanced analytics to generate actionable insights, inform strategy, and enhance decision-making. Drive adoption of data-driven practices that improve speed, accuracy, and business outcomes across account management functions. - System Scaling: Build scalable systems, frameworks, and governance models that support rapid growth. Ensure repeatability, transparency, and alignment with enterprise standards while enabling flexibility in a dynamic, high-growth environment. - Continuous Improvement: Champion a culture of innovation and learning agility by integrating AI tools, testing new approaches, and refining processes. Continuously elevate performance standards to sustain competitive advantage and operational excellence. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics for pipeline management, customer insights, and performance optimization within complex, high-growth commercial environments. - Strong leadership capability in building, coaching, and scaling high-performing teams, with expertise in performance management, talent development, and organizational design aligned to strategic priorities. - Deep understanding of regulated business environments, including risk management, compliance alignment, and cross-functional coordination across quality, legal, and operational stakeholders. - Exceptional communication, executive presence, and strategic thinking skills, with the ability to influence senior stakeholders, manage complexity, and drive enterprise-level outcomes. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention, expansion, and customer trust in regulated or complex environments. - Experience operating within healthcare, life sciences, or similarly governed industries preferred. - Bachelor's degree required, or equivalent experience considered. Key Competencies: - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: The role leads enterprise engineering strategy for a regulated healthcare platform, overseeing cloud-native systems, mobile products, data architecture, and AI initiatives. It focuses on building scalable, compliant digital solutions that support manufacturing, patient engagement, and prescribing workflows in highly regulated environments. The position also drives AI adoption, operational excellence, and high-performance engineering team leadership. 🗂️ Requirements: Expertise in cloud-native architecture, Experience with mobile platforms, Knowledge of data engineering, Experience deploying AI systems in regulated environments, Understanding of FDA, GxP, DEA, HIPAA, and data governance requirements, Ability to operationalize explainable AI and model governance, Product leadership experience for digital healthcare platforms, Executive-level communication skills, Experience managing technology risk and compliance, Ability to build and scale engineering organizations 📃 Skills: Cloud, Mobile, AI, Data, HIPAA, FDA, GxP, DEA, Analytics, Architecture, Governance, Compliance 🏢 Description: Position Summary: The Director, Engineering is responsible for architecting and scaling a regulated digital ecosystem to support hyper-growth, patient safety, and enterprise velocity. This role owns the digital backbone spanning cloud platforms, mobile products, data, and AI-enabled systems that power manufacturing, quality, patient engagement, and prescribing experiences. Operating at the intersection of technology, regulation, and strategy, the Director translates enterprise priorities into scalable digital platforms that withstand regulatory scrutiny while enabling rapid innovation. Success requires embedding compliance, auditability, and intelligence directly into system design, ensuring digital capabilities compound value over time. This leader defines and executes AI strategy, deploying production-grade, explainable AI in high-stakes environments to automate complexity, improve decision velocity, and elevate outcomes. The role also builds and leads a high-performance digital organization from the ground up, establishing operating rhythms, accountability, and talent density that enable durable execution at global scale. Responsibilities: Enterprise Digital Strategy and Architecture - Define and execute a multi-year digital strategy aligned to enterprise growth, regulatory demands, and AI-enabled scalability. - Architect cloud-native, modular platforms embedding compliance, auditability, and data integrity by design. - Partner with executives to evaluate tradeoffs using system behavior, regulatory risk, and long-term value creation. Product and Mobile Experience Leadership - Own digital product strategy across patient, prescriber, and internal platforms with outcome accountability. - Lead secure, high-performance mobile experiences that personalize care and streamline prescribing workflows. - Establish agile delivery models balancing rapid iteration, quality, and regulatory readiness. Artificial Intelligence and Data Enablement - Define enterprise AI strategy focused on high-impact, regulated use cases across operations and care delivery. - Deploy production-grade, explainable AI systems that perform reliably under regulatory scrutiny. - Build data architectures and analytics foundations enabling predictive insight and decision automation. Regulatory-Native Execution - Embed FDA, GxP, DEA, HIPAA, and data governance requirements into digital systems as core design constraints. - Ensure AI and digital platforms remain auditable, validated, and compliant throughout their lifecycle. - Actively manage technology risk, shutting down or redesigning initiatives that introduce unacceptable exposure. Organization and Operating Rhythm - Design and scale a high-performance digital organization aligned to enterprise priorities. - Attract, develop, and retain top-tier talent while maintaining high performance standards. - Establish operating cadences, metrics, and accountability mechanisms that translate commitments into results. Knowledge and Skills: - Deep expertise in cloud-native architecture, mobile platforms, data engineering, and AI systems deployed in regulated environments with high availability, security, and auditability requirements. - Proven ability to operationalize AI responsibly, including model governance, explainability, bias mitigation, and lifecycle management in high-stakes, compliance-driven settings. - Strong product leadership translating complex clinical, manufacturing, and operational workflows into intuitive, outcome-driven digital experiences. - Executive-level communication and systems thinking, enabling clear tradeoffs, cross-functional alignment, and disciplined execution at enterprise scale. Key Competencies: - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Senior leadership role overseeing pharmaceutical formulation strategy, development, process optimization, and commercialization across sterile and nonsterile products in a highly regulated 503A/503B environment. The position focuses on scalable manufacturing, regulatory compliance, AI-enabled analytics, and cross-functional leadership to accelerate innovation and operational performance. Candidates will lead technical teams, drive formulation governance, and support product commercialization and continuous improvement initiatives. 🗂️ Requirements: Bachelor's degree in Pharmaceutical Sciences, Chemistry, Chemical Engineering, Biochemistry, or related scientific discipline, Minimum 10 years of formulation development experience, Experience leading formulation strategy and technology transfer, Experience with process optimization and commercialization in regulated pharmaceutical environments, Knowledge of scalable manufacturing operations, Experience in highly regulated pharmaceutical or manufacturing environments, Leadership experience managing cross-functional scientific teams, Experience with AI-enabled analytics or digital scientific platforms, Knowledge of regulatory compliance and quality systems, Strong analytical and problem-solving capabilities 📃 Skills: AI, Analytics, Modeling, Pharmaceuticals, Chemistry, Biochemistry, Manufacturing, Compliance, Formulation, Optimization, Automation, Forecasting, Documentation, Regulatory, Quality, Visualization 🏢 Description: Position Summary: The Director, Formulation Scientist drives formulation innovation, technical strategy, and commercial readiness across expanding 503A and 503B portfolios, directly influencing product quality, regulatory compliance, operational scalability, and revenue growth. This leader owns formulation development from concept through transfer, overseeing scientific rigor, cross-functional execution, risk mitigation, and accelerated delivery within a highly regulated environment. The role leverages AI to improve experimentation speed, predictive modeling, documentation quality, knowledge management, and data-driven decision-making across development activities. Responsibilities: Formulation Strategy - Lead formulation strategy across sterile and nonsterile pipelines, aligning scientific priorities with commercial demand, operational capabilities, and regulatory expectations. - Use AI-enabled analytics to improve formulation predictability, technical decisions, and resource prioritization. - Establish formulation roadmaps supporting pipeline expansion and differentiated product development. - Integrate AI-assisted modeling, literature mining, and digital experimentation tools to strengthen formulation design and reduce development risk. - Direct scientific governance frameworks ensuring formulation consistency, technical rigor, documentation integrity, and compliant development practices. - Utilize AI-driven trend analysis, data visualization, and knowledge management systems to strengthen oversight and improve formulation quality. Technical Execution - Oversee formulation development from feasibility through commercial readiness. - Apply AI-supported analytics to optimize formulations, improve batch consistency, and accelerate troubleshooting. - Lead formulation optimization initiatives focused on scalability, manufacturability, stability, and operational efficiency. - Utilize AI-enabled process intelligence, predictive monitoring, and data analysis to improve robustness and reduce variability. - Resolve complex scientific, operational, and quality challenges impacting formulation performance and commercialization timelines. Cross Functional Leadership - Build partnerships across quality, manufacturing, regulatory, analytical, and commercial teams. - Leverage AI-enhanced collaboration and reporting tools to improve decision-making and accountability. - Recruit, develop, and retain high-performing scientific talent. - Deliver data-driven updates and strategic recommendations regarding formulation progress and operational readiness. Quality and Compliance - Ensure formulation activities comply with regulatory requirements, internal quality systems, and industry standards. - Utilize AI-driven compliance monitoring and audit tools to strengthen oversight and inspection readiness. - Lead scientific and operational risk management activities supporting formulation development and manufacturing readiness. - Establish documentation practices ensuring accuracy, traceability, and inspection readiness. Operational Advancement - Drive scalable formulation and process strategies supporting product launches and manufacturing efficiency. - Champion advanced technologies, digital platforms, and AI-enabled capabilities. - Partner cross-functionally to integrate automation, predictive analytics, and connected data systems. - Lead continuous improvement initiatives enhancing scientific execution and operational discipline. Knowledge and Skills: - Deep expertise in pharmaceutical formulation development, technology transfer, process optimization, regulatory expectations, and scalable manufacturing operations. - Proven ability to leverage AI-enabled analytics, predictive modeling, and digital tools. - Exceptional leadership, stakeholder management, and executive communication skills. - Strong analytical thinking and continuous improvement mindset. Experience and Qualifications: - Bachelor's degree in Pharmaceutical Sciences, Chemistry, Chemical Engineering, Biochemistry, or related scientific discipline required; advanced degree preferred. - Minimum ten years of progressive formulation development experience. - Proven experience leading formulation strategy, technology transfer, process optimization, and commercialization. - Demonstrated success building high-performing technical teams and driving scalability. - Experience utilizing AI-enabled technologies, advanced analytics, or digital scientific platforms preferred. Key Competencies: - Customer Focus - Strategic AI - Optimizes Work Processes - Collaborates - Resourcefulness - Manages Complexity - Ensures Accountability - Situational Adaptability - Communicates Effectively Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements: - Frequent computer and office equipment use - Standing, walking, reaching, balancing, stooping, kneeling, crouching, and crawling as required

🏢 Summary: Buyer Planner II supports procurement, inventory planning, and supplier coordination for regulated pharmaceutical manufacturing operations. The role focuses on maintaining material availability, optimizing supply chain performance, and improving operational efficiency using AI-enabled forecasting, ERP systems, and procurement analytics tools. Candidates should have experience in purchasing or supply chain operations within manufacturing or healthcare environments. 🗂️ Requirements: Bachelor's degree in Supply Chain, Operations, Business Administration, Finance, or related field, Minimum 3 years of purchasing, procurement, inventory planning, or supply chain experience, Experience in manufacturing, healthcare, pharmaceutical, or regulated environments, Proficiency with ERP systems and procurement platforms, Experience with inventory management and forecasting tools, Ability to manage supplier coordination and purchasing operations, Analytical problem-solving and risk management skills, Ability to collaborate across Manufacturing, Planning, Warehouse, Quality, and Finance teams 📃 Skills: ERP, Procurement, Inventory, Forecasting, Analytics, Automation, SupplyChain, Planning, Reporting, AI 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, the organization focuses on personalized medicine and pharmaceutical manufacturing. POSITION SUMMARY Buyer Planner II drives material availability, inventory optimization, and supply continuity supporting expanding 503A and 503B operations. This role owns purchasing execution, demand alignment, supplier coordination, inventory planning, and operational responsiveness ensuring uninterrupted manufacturing, service reliability, and scalable business growth. Leveraging AI-enabled forecasting, inventory analytics, workflow automation, and procurement insights, the position improves decision-making speed, purchasing accuracy, operational visibility, and supply chain efficiency across regulated environments. RESPONSIBILITIES Procurement Operations - Execute purchasing activities, supplier coordination, purchase order management, and material tracking supporting uninterrupted manufacturing operations and inventory availability. - Utilize AI-enabled forecasting, workflow automation, and procurement analytics tools to improve purchasing accuracy and accelerate transaction processing. - Manage inventory replenishment activities, demand alignment, and planning coordination supporting operational continuity and production schedules. - Apply AI-assisted forecasting, inventory analytics, and digital planning tools to reduce shortages and improve material availability. - Partner with suppliers, warehouse teams, manufacturing operations, and planning stakeholders to maintain supply continuity and resolve material challenges proactively. Operational Excellence - Identify supplier risks, inventory vulnerabilities, and operational disruptions impacting manufacturing continuity, customer service, or procurement performance. - Utilize AI-enabled analytics, predictive insights, and trend monitoring tools to strengthen contingency planning and reduce operational interruptions. - Evaluate procurement workflows, purchasing activities, and operational processes to identify opportunities improving efficiency and scalability. - Apply AI-powered automation, digital procurement systems, and continuous improvement methodologies to reduce inefficiencies and enhance workflow consistency. - Maintain accurate purchasing records, inventory data, supplier documentation, and operational reporting supporting compliance alignment and reliable decision-making. Cross Functional Collaboration - Collaborate with Manufacturing, Planning, Warehouse, Quality, and Finance teams to support operational priorities and procurement responsiveness. - Support production schedules, inventory planning initiatives, and supply chain priorities ensuring timely material availability. - Expand procurement, planning, and operational expertise through training, technology adoption, and process improvement participation. KNOWLEDGE AND SKILLS - Strong understanding of purchasing operations, inventory planning, supplier coordination, procurement workflows, and supply chain processes. - Proficiency using ERP systems, procurement platforms, AI-enabled forecasting tools, inventory analytics technologies, and operational dashboards. - Demonstrated analytical problem-solving capabilities with experience identifying inventory risks and improving purchasing efficiency. - Excellent communication, collaboration, and organizational skills. EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Supply Chain, Operations, Business Administration, Finance, or related discipline preferred. - Minimum 3 years of purchasing, procurement, inventory planning, supply chain, or buyer planner experience preferred. - Experience utilizing ERP systems, procurement platforms, inventory management tools, forecasting technologies, and operational reporting systems strongly preferred. - Familiarity with AI-enabled procurement analytics, workflow automation tools, and digital planning methodologies preferred. - Demonstrated ability to execute with precision, adapt quickly to operational change, and contribute effectively within collaborative teams. EMPLOYEE BENEFITS, HEALTH AND WELLNESS Comprehensive benefits include medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. PHYSICAL REQUIREMENTS The employee is required to communicate effectively, remain in a stationary position for extended periods, frequently use hands and fingers to operate office equipment, and regularly move throughout the office and corporate campus. The role may require standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.