SAP Functional Business Analyst (PS/PM/RE-FX)

🏢 Summary: Remote Business Systems Analyst II role supporting endpoint, mobile, and virtual desktop services within Digital Workplace Device Engineering. The position analyzes operational data, gathers requirements, builds reporting dashboards, and helps improve device management, user experience, compliance, and service reliability. Occasional travel to hub locations may be required. 🗂️ Requirements: Eligible to work remotely from Arizona, North Carolina, or Texas, Bachelor’s degree and 2 years of systems support, analytics, or operational support experience, OR high school diploma/GED and 6 years of systems support, analytics, or operational support experience 📃 Skills: Intune, ConfigurationManager, JAMF, Windows, macOS, Autopilot, Nexthink, Azure, Citrix, ServiceNow, Jira, Confluence, Absolute, VDI, Agile, Analytics, Reporting, Automation, Documentation 🏢 Description: Overview This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas. The Business Systems Analyst II role is an individual contributor within the Digital Workplace Device Engineering team and part of the Digital Workplace Technology organization, supporting the successful delivery of endpoint, mobile, and virtual desktop technologies and services. The Business Analyst will collaborate with Digital Workplace Technology leadership to understand, support, and execute strategic initiatives that enhance device management, user experience, operational efficiency, and service reliability across the enterprise. The Business Analyst will partner with engineering teams, operations teams, and key stakeholders to align solution delivery with business and technology objectives. The ideal candidate is a self-starter with excellent communication, analytical, and collaboration skills and possesses an understanding of endpoint management, virtual desktop infrastructure (VDI), device lifecycle management, and digital employee experience technologies. Experience with reporting platforms, workflow automation, data analysis, and service management tools is preferred. The position is remote; however, occasional travel to FCB Hub Locations may be required. Responsibilities Data Analysis - Sources, compiles, and interprets data from endpoint management, virtual desktop, and digital employee experience platforms. Analyzes operational trends, service performance, device compliance, and user experience metrics. Effectively communicates findings and recommendations to engineering and leadership teams. Identifying Requirements - Collaborates with Device Engineering teams to gather, analyze, and document business and technical requirements. Identifies opportunities to improve endpoint, mobile, and VDI processes through automation, standardization, and operational efficiencies. Assists in validating solutions through testing, analysis, and stakeholder feedback. Reporting - Develops and maintains reporting and dashboards related to endpoint health, device compliance, software deployment, user experience, and operational performance. Identifies trends, risks, and opportunities for service improvement and process optimization. System Support - Provides operational and analytical support for Digital Workplace platforms and services. Assists with investigation and resolution of complex issues, supports continuous service improvement initiatives, and helps ensure a high-quality end-user experience across endpoint, mobile, and virtual desktop environments. Technology Stack Microsoft Intune Microsoft Endpoint Configuration Manager JAMF Windows 11 & MacOS Windows Autopilot Nexthink Azure Virtual Desktop (AVD) Citrix Virtual Apps and Desktops ServiceNow Jira and Confluence Absolute Control TEAM PLAYER - Acts as a team player supporting peers, Device Engineering leadership, and business stakeholders to fulfill operational service levels, engineering initiatives, and project deliverables. Demonstrates a collaborative mindset and commitment to team success. DOCUMENTATION - Creates and maintains high-quality documentation, operational procedures, process maps, requirements, project artifacts, and reporting dashboards. Contributes to the knowledge base supporting enterprise endpoint, mobile, and VDI services. AGILE WORK METHODS - Participates in Agile planning, backlog refinement, and continuous improvement activities. Collaborates with engineers to define requirements, identify dependencies and risks, and support successful delivery of quarterly objectives. Maintains focus on opportunities to improve user experience, operational efficiency, compliance, and cost optimization. CHANGE MANAGEMENT - Supports and follows established technology change and release management processes while helping ensure successful implementation of endpoint and workplace technology changes. RISK MANAGEMENT - Applies a risk-based approach to technology analysis and process improvement. Evaluates operational impacts, compliance requirements, and user experience considerations associated with endpoint and virtual workplace technologies. SUBJECT MATTER EXPERT - Develops working knowledge across Digital Workplace Device Engineering products and services, including endpoint management, virtual desktops, digital employee experience monitoring, and device lifecycle processes. Remains current on industry trends and emerging technologies. TECHNOLOGY SUPPORT - Serves as a support and coordination resource for Device Engineering initiatives and operational activities. Assists with troubleshooting, analysis, testing, and escalations while coordinating with vendors and support partners as needed. Qualifications Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support Preferred Qualifications 2+ years working with infrastructure, endpoint, workplace, or engineering teams within the financial industry 3+ years operating in an Agile delivery environment 1+ years using Jira, Confluence, or Azure DevOps Experience gathering requirements, analyzing operational processes, and producing meaningful reporting and dashboards Familiarity with endpoint management platforms, virtual desktop technologies, or digital employee experience solutions Understanding of IT operations, device lifecycle management, and enterprise support processes Familiarity with FFIEC Architecture, Infrastructure, and Operations guidance and application of regulatory requirements to technology operations Working knowledge of Device / Endpoint Management technologies is preferred Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

🏢 Summary: Lead the architecture and technical delivery of enterprise-scale PHP web applications within a Digital team. The role combines hands-on technical oversight, incident resolution, engineering-quality improvements, client consulting, and mentoring, with optional team-leadership responsibilities. It offers hybrid work, professional training, financial and health benefits, and work with modern technologies. 🗂️ Requirements: PHP expertise, Laravel knowledge, WordPress knowledge, Enterprise-scale web application experience, Web application architecture and design patterns, Debugging, troubleshooting and performance analysis, Cloud, server infrastructure and CI/CD knowledge, MySQL or PostgreSQL experience, Web application security knowledge, Independent technical decision-making, English proficiency, Client-facing communication skills 📃 Skills: PHP, Laravel, WordPress, MySQL, PostgreSQL, CI/CD, Cloud, Debugging, Troubleshooting, Security, Architecture, DevOps 🏢 Description: Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role We are looking for a highly experienced PHP Technical Leader / Architect to join our Digital team and support the development and evolution of enterprise-scale web applications. This role combines deep technical expertise with a consultative mindset. You will play a key role in shaping architecture decisions, improving engineering practices, and supporting client interactions. Depending on your interests and growth path, you will also have an opportunity to contribute to team leadership and mentoring activities. You will work on complex, high-impact products, collaborating with cross-functional teams and engaging directly with clients to deliver scalable, secure, and high-quality solutions. Your tasks Provide technical oversight for PHP-based projects , ensuring quality, scalability,  and maintainability. Design and define architecture for web applications, recommending best  practices and optimal technical solutions. Drive improvements in engineering processes, tooling, and code quality across PHP applications. Actively participate in resolving critical incidents and complex production issues. Contribute to and enforce code review standards and best practices. Collaborate with DevOps teams to define infrastructure and development needs . Participate in client meetings, translating technical concepts into clear, business friendly language. Support effort estimation and solution design as a technical consultant. Mentor team members and support knowledge sharing within the team. (Optional) Contribute to team coordination and leadership, supporting the team’s growth and effectiveness. Your profile Strong expertise in PHP and modern web application development. Very good knowledge of Laravel and WordPress. Proven experience working with enterprise-scale web applications. Strong skills in debugging, troubleshooting, and performance analysis. Solid understanding of web application architecture and design patterns. Solid understanding of cloud environments, server infrastructure, and CI/CD pipelines. Strong experience with relational databases (MySQL, PostgreSQL). Awareness of security best practices in web applications. Ability to make independent technical decisions and take ownership. Proactive approach to problem identification and resolution. Strong communication and collaboration skills ,very good command of English. Ability to understand business context and work effectively with non-technical stakeholders. Experience or readiness to engage with clients in a consulting capacity. Nice to have Interest in developing people management or team leadership skills. Experience with Python web frameworks (e.g., FastAPI). Knowledge of frontend technologie s (JavaScript – including Vue.js, HTML, CSS). Practical experience with AI/LLM integrations in web applications. What You'll love about working here Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform. Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings. Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies. Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. Get to know us Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska . You can also find us on YouTube . About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.