Field Ops Coordinator

🏢 Summary: Billing operations role focused on partner financial onboarding, payout processing, billing system optimization, reconciliations, and dispute resolution within a fast-paced logistics and technology environment. The position requires strong financial systems expertise, advanced Excel skills, and experience with ERP, billing, and analytics tools to improve and scale financial operations. 🗂️ Requirements: 3+ years of experience in billing operations, financial systems, or corporate accounting, Bachelor's degree in Finance, Accounting, or related field, Advanced Excel proficiency, Experience with NetSuite, Oracle, or similar Tier 1 ERP systems, Experience with financial products and billing engines, Strong data analytics capabilities, Ability to manage competing priorities in a fast-paced environment, Strong written and verbal communication skills 📃 Skills: Excel, PowerQuery, VLOOKUP, PivotTables, NetSuite, Oracle, FISPAN, Stripe, SQL, Mode, Tableau, PowerBI, ERP 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. What You'll Do - Support and manage the financial onboarding of new merchants and partners into the financial system ecosystem, ensuring compliance with all requirements and actively following up on missing information. - Manage the generation, validation, and initiation of weekly and monthly partner payout statements, ensuring high accuracy and compliance. - Assist with User Acceptance Testing (UAT) and system architecture enhancements for new billing engine implementations. - Deep-dive into merchant disputes and systemic billing errors, identifying root causes and assisting with implementing long-term system fixes. - Prepare month-end close journal entries and support senior billing operations as needed. - Continuously evaluate current billing workflows to identify process improvements and eliminate manual interventions. - Build and maintain positive professional relationships with internal and external stakeholders. What You'll Bring - 3+ years of experience in billing operations, financial systems, or corporate accounting. - Bachelor's degree in Finance, Accounting, or a related field. - Advanced Excel proficiency including Power Query, VLOOKUPs, and Pivot Tables. - Experience with NetSuite, Oracle, or similar Tier 1 ERP systems and financial products such as FISPAN, Stripe, and billing engines. - Familiarity with SQL or data visualization tools such as Mode, Tableau, or PowerBI. - Strong organizational, communication, and analytical skills. - Ability to navigate ambiguity, manage competing priorities, and translate complex technical issues into financial impacts. What Else You Need to Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type. We value diversity and welcome applications from those who are traditionally underrepresented in tech.

🏢 Summary: Visual Observer role supporting autonomous drone delivery operations in Dallas, focused on maintaining flight safety during launches, flights, and recoveries. The position involves monitoring airspace and ground hazards, coordinating with flight crews, and completing operational safety documentation in real-world field conditions. Both part-time and full-time schedules are available for a 3–6 month contract with day, night, and weekend shifts. 🗂️ Requirements: 18+ years old, Pass background screening, Pass pre-employment drug/alcohol screening, Availability for day, night, and weekend shifts, Ability to work outdoors in varying weather conditions, Ability to stand and visually scan during entire shifts, Clear English communication skills, Ability to enforce safety procedures, Ability to make hazard mitigation decisions, Reliable local transportation, FAA Part 107 certification or willingness to complete required training 📃 Skills: FAA, UAS, Aviation, Radio, Documentation, Safety, Logistics 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role You will join Zipline's Flight Operations team as a Visual Observer based in Dallas, supporting safe, repeatable autonomous aircraft operations that deliver medical supplies. This role exists to ensure public and crew safety during launches, flights, and deliveries by detecting, reporting, and mitigating airborne or ground-based hazards. You'll operate at outdoor field sites supporting scheduled and test flights, working on a crew with Fleet Command (RPIC) and other operators. Your work directly enables Zipline's mission to provide reliable, lifesaving logistics under real-world weather, traffic, and community conditions. What You'll Do - Own visual observation for assigned flights from pre-launch through handoff/recovery and until the aircraft is secured; maintain continuous, unaided line-of-sight of the aircraft and surrounding airspace. - Detect and call out non-cooperative air traffic, people, vehicles, wildlife, and surface hazards; initiate escalation and immediate mitigations per crew procedures and stop operations when required. - Monitor and report hazardous weather, smoke, or environmental conditions that affect launch/recovery; provide concise go/no‑go inputs to the RPIC and site lead. - Conduct and record pre‑operational site checks per checklist; verify clear launch/recovery corridors, markings, and safety equipment before each flight. - Communicate real‑time observations and coordinate with RPIC, site lead, and crew during briefings and dynamic events using standard radio/hand signals and logs. - Complete incident reports, flight logs, and post‑flight safety documentation accurately and on time; support safety reviews and corrective actions to reduce repeat occurrences. - Execute routine site setup and teardown tasks during shifts, including deployment of visual markers and safety barriers, and maintain site readiness for operations. - Maintain operational readiness for day, night, and weekend shifts; participate in recurrent training, competency checks, and any required regulatory training. What You'll Bring - Required: Must be 18+ and able to pass background and pre‑employment drug/alcohol screening and ongoing random testing. - Required: Availability for assigned day, night, and weekend shifts at the Dallas site; both part-time and full-time schedules considered. Contract length ~3–6 months as-stated by the hiring manager. - Required: Comfortable working outdoors for extended periods in varying weather (heat, rain, wind); able to stand and visually scan for entire shifts and perform repetitive, safety‑critical tasks. - Required: Clear, calm radio and face‑to‑face communication under operational stress; English fluency for safety‑critical exchanges. - Required: Ability to enforce safety rules with the public and crew and to make decisive hazard calls during operations. - Preferred: FAA Part 107 Remote Pilot Certificate or prior UAS/aviation experience; candidates without Part 107 will complete Zipline's training and competency checks as required for the role. - Working constraints: On‑site work at Austin launch/recovery sites with occasional schedule changes due to weather or flight demand; reliable local transport to assigned sites during shift windows. - Measurable success outcomes: timely and accurate hazard detection and reporting, zero preventable airspace incursions during assigned shifts, 100% completion of required checklists and incident documentation, and consistent shift attendance and readiness. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

🏢 Summary: Software Engineering Manager role leading the development of Zipline’s Launch & Scale Platform, focused on building operational systems that support global infrastructure deployment and launch workflows. The position combines hands-on technical leadership, backend platform architecture, workflow automation, and cross-functional collaboration to scale deployment operations from tens to thousands of sites. Candidates will manage engineering teams, define technical strategy, and build integrated systems supporting construction, permitting, asset tracking, and operational readiness. 🗂️ Requirements: 6+ years building software products, 2+ years managing engineers or equivalent leadership experience, Experience leading backend or full-stack operational platforms, Hands-on software engineering and architecture experience, Experience with distributed systems and workflow orchestration, Experience with event-driven architectures and scalable backend services, Experience building robust APIs and system integrations, Experience integrating ERP, GIS, and document systems, Experience modeling operational workflows and complex state transitions, Ability to define and deliver measurable operational metrics, Experience owning production services and operational reliability, Ability to work cross-functionally with operational stakeholders, Willingness to travel regularly within the U.S. 📃 Skills: Python, APIs, ERP, GIS, Backend, DistributedSystems, Workflows, Architecture, Orchestration, EventDriven, Integration, AssetManagement, Construction, Operations, Infrastructure 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role You are the Software Engineering Manager for Zipline's Launch & Scale Platform: the leader who builds the software systems that enable Zipline to rapidly deploy new infrastructure around the world. This team owns the operational platform that turns a new market from an idea into a live, revenue-generating network—covering site acquisition, infrastructure design, permitting, construction execution, deployment tracking, and launch readiness. Your work directly affects Zipline's ability to expand into new countries and deliver time-critical supplies reliably at scale. This is a greenfield product and engineering leadership role. You will establish the product roadmap, technical vision, and engineering foundations for a platform intended to scale Zipline from tens of sites to hundreds or thousands. You will partner closely with Real Estate, Launch Operations, Construction, Hardware, Flight Operations, Commercial, and Manufacturing to replace fragmented manual workflows with a single, auditable, automated operational system that raises launch velocity, predictability, and safety. What You'll Do - Own end-to-end strategy, delivery, and operational reliability for the Launch & Scale Platform. - Define and prioritize the product and technical roadmap with stakeholders, driving decisions by measurable business impact. - Reduce manual coordination across launch workflows and improve predictability of launch dates. - Translate complex operational processes into durable systems with workflow automation and auditability. - Design and operate production services for business-critical launch systems. - Build integrations across ERP, GIS, document management, permitting systems, construction tools, asset management, and internal operational systems. - Ship code, lead architecture reviews, review critical pull requests, and troubleshoot production incidents. - Hire, coach, and scale the engineering organization. - Collaborate with Launch Operations, Construction, Hardware, Real Estate, Flight Operations, and Commercial teams. What You'll Bring - Engineering Manager experience leading backend or full-stack operational platforms. - 6+ years building software products. - 2+ years managing engineers or equivalent leadership experience. - Experience with distributed systems, workflow orchestration, event-driven architectures, APIs, and scalable backend services. - Experience integrating ERP, GIS, and document systems. - Experience modeling workflows, physical assets, and complex state transitions. - Track record of delivering measurable operational outcomes. - Experience owning production services and designing for operational reliability. - Strong technical judgment, prioritization, and stakeholder influence. Logistics This role can be based in South San Francisco or remote within the U.S. Regular travel is expected to collaborate closely with stakeholders, understand operational challenges firsthand, and build software grounded in real-world workflows. Travel may include visits to headquarters, operating sites, and new market launches. Remote team members should expect more frequent travel, potentially a couple of times per month. What Else You Need To Know Zipline is an equal opportunity employer and values diversity and inclusion in the workplace.

🏢 Summary: Visual Observer role supporting autonomous drone delivery operations in Austin, focused on maintaining safe and compliant flight operations through hazard detection, monitoring, and coordination with flight crews. The position involves outdoor operational support for commercial and test flights, including safety checks, communication, and incident documentation. Day, night, and weekend shift availability is required, with FAA Part 107 certification preferred. 🗂️ Requirements: 18+ years old, Pass background screening, Pass pre-employment drug/alcohol screening, Availability for day, night, and weekend shifts, Ability to work outdoors in varying weather conditions, Ability to stand and visually monitor operations for entire shifts, Clear English communication skills, Ability to enforce safety procedures, Ability to make hazard-related operational decisions, Reliable transportation to assigned sites 📃 Skills: FAA, UAS, Aviation, Radio, Documentation, Logistics, Safety 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role You will join Zipline's Flight Operations team as a Visual Observer based in Austin, supporting safe, repeatable autonomous aircraft operations that deliver medical supplies. This role exists to ensure public and crew safety during launches, flights, and deliveries by detecting, reporting, and mitigating airborne and ground hazards. You'll operate at outdoor field sites supporting scheduled commercial operations and test flights, working on a crew with the RPIC (Fleet Command) and other site operators. Your work directly enables Zipline's mission to provide reliable, lifesaving logistics under real-world weather, traffic, and community conditions and keeps aircraft operations legally compliant and publicly trusted. What You'll Do - Own visual observation for assigned flights from pre-launch through handoff/recovery and until the aircraft is secured; maintain continuous, unaided line-of-sight of the aircraft and surrounding airspace. - Detect and call out non-cooperative air traffic, people, vehicles, wildlife, and surface hazards; initiate escalation and immediate mitigations per crew procedures and stop operations when required. - Monitor and report hazardous weather, smoke, or environmental conditions that affect launch/recovery; provide concise go/no-go inputs to the RPIC and site lead. - Conduct and record pre-operational site checks per checklist; verify clear launch/recovery corridors, markings, and safety equipment before each flight. - Communicate real-time observations and coordinate with RPIC, site lead, and crew during briefings and dynamic events using standard radio/hand signals and logs. - Complete incident reports, flight logs, and post-flight safety documentation accurately and on time; support safety reviews and corrective actions to reduce repeat occurrences. - Execute routine site setup and teardown tasks during shifts, including deployment of visual markers and safety barriers, and maintain site readiness for operations. - Maintain operational readiness for day, night, and weekend shifts; participate in recurrent training, competency checks, and any required regulatory training. What You'll Bring - Required: Must be 18+ and able to pass background and pre-employment drug/alcohol screening and ongoing random testing. - Required: Availability for assigned day, night, and weekend shifts; both part-time and full-time schedules considered. Contract length approximately 3–6 months. - Required: Comfortable working outdoors for extended periods in varying weather conditions; able to stand and visually scan for entire shifts and perform repetitive, safety-critical tasks. - Required: Clear, calm radio and face-to-face communication under operational stress; English fluency for safety-critical exchanges. - Required: Ability to enforce safety rules with the public and crew and to make decisive hazard calls during operations. - Preferred: FAA Part 107 Remote Pilot Certificate or prior UAS/aviation experience; candidates without Part 107 will complete training and competency checks as required for the role. - Working constraints: On-site work at launch/recovery sites with occasional schedule changes due to weather or flight demand; reliable local transport to assigned sites during shift windows. - Measurable success outcomes: timely and accurate hazard detection and reporting, zero preventable airspace incursions during assigned shifts, 100% completion of required checklists and incident documentation, and consistent shift attendance and readiness. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech.

🏢 Summary: Hands-on Flight Test Operator role focused on executing and validating drone flight test campaigns for autonomous aircraft from prototype through production readiness. The position involves flight operations, troubleshooting hardware and software issues, safety management, and coordination with engineering teams in onsite field environments. Candidates must hold FAA Part 107 certification and have experience piloting drones or manned aircraft. 🗂️ Requirements: FAA Part 107 certification, Experience piloting drones or manned aircraft, Ability to execute and own end-to-end flight test campaigns, Experience with preflight checklists and go/no-go flight decisions, Ability to troubleshoot hardware and software issues onsite, Experience documenting and escalating safety incidents, Ability to work outdoors in field conditions, Ability to lift and move 50+ lb equipment, Availability for weekends, night shifts, and regional travel 📃 Skills: FAA, Drones, Avionics, Linux, 3Dprinting, Machining, FlightSystems, Diagnostics, Troubleshooting, Testing 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role You are a hands-on Flight Test Operator focused on bringing early-stage Zipline aircraft from prototype through production bring-up. You will execute, iterate, and sign off on flight operations that validate airworthiness, avionics/software integration, and field-deployable procedures that enable drone delivery at scale. You'll work at Zipline's test site(s) and coordinate closely with vehicle engineering, software, safety, manufacturing, and field operations to turn early stage flight software into reliable, release-ready aircraft. This role matters because timely, rigorous flight validation reduces deployment risk, shortens product development cycles, and directly affects delivery reliability for our customers. What You'll Do - Own end-to-end daily flight test campaign execution - Act as Remote Pilot in Command for Zipline's Autonomous Aircraft - Execute mission profiles, feature testing, and fault injection testing - Validate functionality through repeatable ground and flight test procedures - Troubleshoot and repair software and hardware issues on-site to return aircraft to flight - Summarize test results and provide qualitative and quantitative analysis on aircraft performance - Escalate flight performance anomalies to engineering and safety teams - Enforce and improve site safety, manage risks for prototype flights, run briefings and debriefs, and refine SOPs - Work onsite at outdoor test sites with weekends, night shifts, and occasional regional travel What You'll Bring - FAA Part 107 certification required at time of joining - Experience piloting drones or manned aircraft - Demonstrated aeronautical decision making and accountability - Experience creating preflight checklists and escalating safety incidents with documentation - Comfortable working in iterative field environments with rapid diagnostics and repairs - Ability to lift and move 50+ lb equipment and work outdoors for multi-hour test windows - Proven ability to own test campaigns end-to-end and coordinate across engineering, safety, and manufacturing - Nice-to-have: Linux command-line comfort, rapid prototyping skills such as 3D printing and basic machining, and experience with automated flight systems What Else You Need To Know - Full-time position - Starting cash range: $37 - $45 per hour Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

🏢 Summary: Internship focused on building and improving autonomous drone mapping and routing systems, including path planning services, spatial data pipelines, and geospatial analytics tools. The role involves developing scalable solutions for safe and efficient drone operations while working on real-world routing and optimization challenges. This is a full-time, in-person Fall 2026 internship based in South San Francisco. 🗂️ Requirements: Completed at least second year of undergraduate studies, Strong analytical and technical problem-solving skills, Deep understanding of algorithmic optimization, Proficient coding and programming skills, Understanding of automated testing practices 📃 Skills: Python, Algorithms, Geospatial, Routing, Optimization, Testing, GIS, Spatial, Analytics 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About the Maps Team Zipline builds and operates autonomous delivery systems that enable fast, reliable, and sustainable delivery for businesses and consumers, transforming how goods move in everyday commerce. To power this, the Maps Team is building out the long term scalable solutions that enable us to fly in new countries and regions as rapidly as possible. This team is responsible for building tools and services that produce artifacts used by our vehicles to fly their missions in the real world. This means the outputs from the Maps Team define the places our vehicles will fly in the world, their constraints, and provide strong priors for the real-time system on the vehicle to follow to accomplish its mission safely. The Role In this role you will contribute to, build, and own portions of Zipline's Maps stack. That includes contributing to an extensible path planning service used for generating routes that are operationally flown every day. It also includes a suite of services for data generation, transformation and access for path planning and flight data analytics. Your work within the team could range from path planning algorithms, validation of artifacts for compliance with flight requirements, to spatial data generation and data transformation pipelines. Your work will help us achieve multi-objective routing and efficient spatial data ingestion and access, enabling Zipline to serve more customers around the world. From this internship, you can expect to learn about how theoretical path planning algorithms are adapted for a real world problem, and how data and spatial search interact to enable routing in air. Our ideal candidate works well in startup environments, is comfortable wearing many hats, and is excited to learn about many aspects of how Zipline's spatial planning works today. What You'll Do - Work on services that generate routes and spatial planning artifacts - Use tools to visualize and evaluate geospatial features that impact serviceability - Work with teams to make spatial data accessible instantaneously anywhere in the world - Improve planning algorithms to make routing fast, safe, and reliable Examples of Previous Internship Projects - Prototyping a new path planning algorithm to enhance long-range routes - Incorporating multidimensional risk data into the routing engine - Creating tooling for generating composite Digital Elevation Models - Building infrastructure to enable drones to survey large areas What You'll Bring - Must have at least completed the second year of Undergraduate studies. Masters and PhD students are also eligible - Strong analytical and technical problem solving skills - Deep understanding of algorithmic optimization - Proficient coding and programming skills - Understanding of automated testing practices - Preferred experience supporting or developing novel algorithmic research - Preferred experience with spatial data What Else You Should Know This internship is a full-time position, in-person at our South San Francisco office. We will host our Fall 2026 interns from September to December. Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. Zipline is also committed to providing reasonable accommodations to individuals with disabilities. Please let your point of contact at Zipline know if you require any accommodations throughout your interview process.

🏢 Summary: Senior Product Integration Engineer role focused on integrating autonomous drone delivery hardware and software into real-world customer environments. The position involves defining product requirements, deployment workflows, firmware behaviors, safety constraints, and scalable site configurations for Zipline’s Dropbox delivery system. The role requires close collaboration across hardware, firmware, deployment, and partner teams to ensure safe, repeatable, and efficient deployments. 🗂️ Requirements: Experience integrating electromechanical or autonomous systems, Experience translating customer workflows into technical requirements, Knowledge of mechanical hardware, sensors, electronics, firmware, software, and controls, Experience defining state machines and system-level requirements, Ability to read building plans and electrical diagrams, Experience evaluating physical and environmental site constraints, Experience collaborating with firmware teams, Ability to reason about safety hazards and mitigations, Ability to model throughput and operational edge cases, Experience leading technical discussions with customers, Ability to produce technical deployment documentation, Strong technical communication skills, Ability to work on-site and travel as needed 📃 Skills: CAD, Firmware, Sensors, Electronics, Software, Controls, Telemetry, Automation, Robotics, Electromechanical, Diagrams, Architecture, Deployment, Configuration, Commissioning 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. The company designs, builds, and operates autonomous logistics systems that deliver medical supplies, food, and retail products globally. Zipline operates across four continents and has completed millions of deliveries using autonomous drone technology. About You and The Role Zipline builds and operates autonomous delivery systems that move critical goods reliably and safely. Dropbox is a customer-facing package-loading product that integrates mechatronics, sensors, electronics, access control, user interaction, firmware, autonomy interfaces, and environmental protection so untrained users can hand off packages to drones. Every partner site is different. Window dimensions, building geometry, utilities, traffic, pedestrian access, permitting constraints, employee workflows, and delivery volume all affect how Dropbox can be configured and operated. Product behavior must account for these real-world constraints without creating an unmanageable number of hardware variants or site-specific exceptions. As a Senior Product Integration Engineer, you will act as the technical bridge between partners, Product, Hardware, Firmware, Systems, Safety, and Deployments. You will convert partner workflows and building conditions into product requirements, configuration rules, interface definitions, and product behaviors. You will work directly with partners during site exploration and pilots, define successful integration requirements, and provide Deployment teams with the information required to survey, design, install, commission, and support sites. You will also work closely with Firmware teams to define state machines, interlocks, fault responses, recovery behavior, configuration parameters, and telemetry. This is a hands-on individual contributor role requiring work across partner operations, building drawings, system state diagrams, safety analyses, and firmware design reviews. Success means Dropbox behaves safely and predictably, meets throughput needs, and can be deployed repeatedly without site-specific engineering exceptions. What You'll Do - Own technical product integration for Dropbox across partner workflows, building interfaces, product configuration, firmware behavior, and deployment readiness. - Work directly with partners to understand workflows, operational priorities, and construction constraints. - Lead site fit studies using drawings, surveys, CAD envelopes, representative hardware, and on-site observations. - Translate partner needs into product requirements while maintaining scalable product architecture. - Define supported site archetypes and configurations. - Define building and site constraints including structural interfaces, utilities, clearances, traffic zones, and service access. - Develop and maintain partner integration packages including interface drawings, utility requirements, configuration rules, and site acceptance criteria. - Provide Deployment teams with survey requirements, installation inputs, commissioning steps, and escalation criteria. - Partner with Deployment Engineering to make installation and commissioning safe and repeatable. - Lead technical engagement for partner pilots and use field observations to improve workflows and configurations. - Define operational concepts across loading, validation, handoff, recovery, service, and downtime. - Work with Firmware engineers to develop testable state machines and product behavior. - Define behavior for access control, interlocks, obstructions, power loss, communication loss, and recovery. - Ensure telemetry and recovery actions are visible and understandable to operators and support teams. - Define how site configuration and operating modes are represented and validated in software. - Own cross-functional interface definitions among Dropbox, buildings, users, cloud systems, and deployment tooling. - Translate safety analyses into sensing strategies, operating limits, and configuration constraints. - Define throughput and cycle-time requirements. - Quantify tradeoffs between throughput and safety. - Drive cross-functional technical decisions balancing safety, reliability, cost, and schedule. - Define verification and acceptance evidence for new configurations and site types. - Use pilot feedback and telemetry to improve requirements and reduce downtime and installation exceptions. - Maintain decision records, configuration matrices, state diagrams, and deployment guidance. What You'll Bring - Proven experience integrating complex electromechanical, robotic, industrial automation, or autonomous systems into customer environments. - Experience translating customer workflows into scalable technical requirements. - Strong systems knowledge across hardware, sensors, electronics, firmware, software, controls, and human interaction. - Experience defining concepts of operation, interface-control documents, state machines, fault behavior, and system-level requirements. - Ability to read building plans, site surveys, mechanical drawings, electrical diagrams, and architecture documentation. - Experience evaluating structures, clearances, utilities, environmental exposure, and installation constraints. - Experience partnering with firmware teams to define observable and recoverable behavior. - Ability to reason about safety hazards and mitigations. - Ability to model throughput, cycle time, and operational edge cases. - Experience leading technical discussions with customers and partners. - Ability to produce technical packages executable by deployment and construction teams. - Strong written, verbal, and visual communication skills. - Comfort working at deployment sites and resolving integration issues directly. - This role is in person in South San Francisco and includes travel to partner, supplier, test, and deployment sites. - Periodic off-hours or travel support may be required during pilots and critical deployments. What Success Looks Like - Deployment teams receive accurate information early enough to install sites without repeated engineering escalation. - Controlled Dropbox configurations support the majority of partner and building scenarios. - Partner requirements and site constraints are identified before causing redesign or operational disruption. - Dropbox state machines and fault behavior are safe, predictable, testable, and recoverable. - Safety and throughput requirements are consistently reflected in architecture, firmware, configuration, and site design. - New partner integrations move faster with fewer unresolved assumptions. - Field learnings reduce installation exceptions, failed operations, downtime, and service burden.

🏢 Summary: On-site Fleet Commander (RPIC) role managing high-volume autonomous drone delivery operations and safety-critical BVLOS flights in South San Francisco. The position focuses on flight oversight, operational compliance, telemetry monitoring, troubleshooting, and coordination with engineering and maintenance teams. Candidates must hold an FAA Part 107 certificate and have prior UAS or manned flight operations experience with direct command responsibility. 🗂️ Requirements: FAA Part 107 remote pilot certificate, Completion of Zipline Fleet Commander training, Valid driver's license, Prior UAS or manned flight operations experience, Direct RPIC or PIC responsibility, Experience handling abnormal and emergency flight situations, Ability to read telemetry and perform diagnostics, Structured troubleshooting skills, Availability for on-site work, Willingness to work nights and weekends, Ability to travel up to 10%, Maintain qualification currency, Pass required pre-employment screenings 📃 Skills: FAA, UAS, BVLOS, Telemetry, Diagnostics, Troubleshooting, Compliance, Airspace, FlightOps, RPIC, PIC 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to ensure access to food, medicine, and essential goods anytime, anywhere. We design, build, and operate a large autonomous logistics system delivering critical supplies quickly and reliably across multiple continents. About You and The Role You will be Fleet Commander (RPIC) on Zipline's Flight Operations team, based onsite at our Fleet Command facility in South San Francisco, CA. This is an owner-level operations role where you will be accountable RPIC for a highly autonomous BVLOS aircraft fleet delivering critical payloads. Your work directly impacts safety, regulatory compliance, mission throughput, and operational uptime. What You'll Do - Act as Responsible Person in Charge (RPIC) for assigned sorties, including preflight planning, launch and recovery decisions, in-flight monitoring, and mission disposition for multiple concurrent aircraft. - Execute high-volume commercial flight operations while maintaining safety margins and regulatory permissions. - Monitor weather, system health, telemetry, and airspace status continuously; make go/no-go and diversion decisions. - Triage and resolve fleet issues in real time, including hardware faults, autonomy degradations, and communication loss. - Coordinate fixes with maintenance and engineering teams and document corrective actions. - Maintain operational compliance with policies, SOPs, and FAA-authorized constraints. - Support audits and regulatory inquiries. - Track KPIs including on-time delivery, mission success rate, and aircraft availability. - Complete administrative tasks, training, shift logs, and incident reports. - Collaborate with maintenance, engineering, safety, compliance, and leadership teams to improve operations. What You'll Bring - FAA-issued Part 107 remote pilot certificate. - Completion of Zipline Fleet Commander (RPIC) training. - Valid driver's license. - Prior UAS or manned flight operations experience with RPIC or PIC responsibility. - Demonstrated decision-making ability during abnormal and emergency situations. - Ability to manage KPIs and maintain safety-critical outcomes under time pressure. - Ability to read telemetry, perform diagnostics, troubleshoot issues, and communicate findings clearly. - Availability for on-site work, including some nights and weekends. - Willingness to travel approximately 10%. - Ability to maintain qualification currency and pass required pre-employment screenings. - Strong checklist-driven execution and compliance discipline. Location & Other Constraints - On-site at the Fleet Command facility in South San Francisco, CA. - Required training provided, including approved travel coverage. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type protected by law. Applications are welcomed from candidates of diverse backgrounds and experiences.

🏢 Summary: Internship focused on developing perception and sensing systems for autonomous drone operations, including prototype data collection platforms, embedded software, and CAD-based mechanical design. The role involves building and testing sensing solutions using radar and camera technologies in real-world environments. 🗂️ Requirements: Completed second year of undergraduate studies, Strong mechanical engineering fundamentals, Proficiency in CAD design, Embedded software development experience, Experience with Arduino or Raspberry Pi devices, Ability to design mechanical, electrical, and software systems, Experience with radar or camera sensors, Ability to independently prototype and test solutions 📃 Skills: CAD, Arduino, Raspberry, Radar, Camera, Embedded, Software, Mechanical, Electrical, Sensors 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. About the Zip Perception Team The Zip Perception team owns the onboard and offboard perception systems that detect and track airborne and ground obstacles. This is a multi-disciplinary team that is involved in developing the embedded sensing systems through detection, tracking, and prediction. Your work here would help define how we prepare the Zipline fleet to perform mission-critical deliveries in complex, real-world environments. The Role As a member of the Zip Perception Team, you'll work towards helping develop new sensing modalities to improve the safety of our Zip aircraft. You'll be able to take ownership on designing a prototype data collection platform, from the CAD design, to the software powering the platform. This role is focused on driving solutions from ideation through field testing. What You'll Do - Design, build, and run prototype data collection rigs to provide key data for training and live detections. - Use 2D and 3D CAD tools to design parts, assemblies and fixtures based on sound engineering principles. - Develop software to ingest sensor data and integrate with other software components. - Use resources creatively to design, build, and test prototypes to gather quick learnings. - Work cross-functionally with other Zipline teams and suppliers to review designs. What You'll Bring - Completed second year of undergraduate studies; Masters and PhD students are also eligible. - Strong mechanical engineering fundamentals with the ability to independently size and integrate components. - High proficiency in CAD with experience delivering multiple projects. - Solid embedded software background with experience using Arduino, Raspberry Pi, or similar embedded devices. - Experience working on projects involving mechanical, electrical, and software design. - Ability to adapt quickly and simplify solutions when appropriate. - Previous experience with radar or camera sensors. What Else You Should Know - Full-time, in-person internship based in South San Francisco from September to December 2026. - Compensation is $50 per hour. - Additional benefits may include relocation support, housing stipend, overtime pay, paid sick time, and other applicable benefits. - Zipline is an equal opportunity employer and provides reasonable accommodations during the interview process.

🏢 Summary: Test Engineering Manager role focused on leading end-to-end validation and test strategy for Zipline’s Dropbox autonomous delivery system. The position involves managing test engineering teams, building automated test infrastructure, driving reliability and failure analysis, and ensuring safe scalable deployment of electromechanical and robotic products. 🗂️ Requirements: Experience managing test/validation engineers for electromechanical or robotic products, Expertise in test rigs, fixtures, instrumentation, DAQ, and automated test equipment, Knowledge of mechanical hardware, sensors, electronics, embedded software, and controls, Experience with experimental design and statistical analysis, Ability to conduct root-cause analysis and implement corrective actions, Experience building test automation and analysis tools, Strong written and verbal communication skills, Ability to work onsite in South San Francisco, Experience with system-level validation for hardware and software products, Ability to scale test capabilities for production and fleet deployment 📃 Skills: Python, SQL, DAQ, Automation, Instrumentation, Electronics, Sensors, Embedded, Controls, Robotics, Telemetry, Statistics, Hardware, Manufacturing, Reliability 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role Zipline builds and operates autonomous delivery systems that move critical goods reliably and safely. Dropbox is our customer-facing package-loading product that integrates mechatronics, sensors, electronics, access control, user interaction, and environmental protection to enable untrained users to hand off packages to our droids. The Test Engineering Manager for Dropbox will lead a team that proves Dropbox is safe, reliable, and production-ready across development, qualification, and fleet deployment. You will own the test strategy, infrastructure, automation, and system-level evidence that determine whether Dropbox can scale to hundreds or thousands of sites, and you will convert field learnings into design and process changes that reduce failures in the field. What You'll Do - Own end-to-end test and validation for Dropbox: define measurable success criteria, test coverage, traceability, and exit gates from prototype through production and fleet rollout. - Lead and grow a team of test engineers: set technical standards, assign clear ownership, hire, and mentor engineers to deliver test scope on schedule. - Translate product requirements, hazards, customer workflows, and failure modes into quantifiable test requirements and pass/fail criteria. - Design and execute component, subsystem, and system-level tests that measure functionality, safety, reliability, lifetime, environmental exposure, misuse, packaging variation, and fault recovery. - Build and maintain automated test stands, fixtures, instrumented rigs, DAQ, and analysis tooling to increase test throughput and repeatability. - Define sample sizes, acceleration factors, confidence levels, and statistical acceptance criteria to produce defensible reliability evidence. - Correlate lab and accelerated tests with production and field telemetry to validate test fidelity and update test profiles based on operational data. - Establish regression and release-readiness testing that reliably catches hardware and software regressions before field deployment. - Lead structured failure investigations and root-cause analysis; own corrective actions that feed into design, manufacturing, and deployment changes. - Partner daily with Mechanical, Electrical, Embedded Software, Systems, Reliability, Manufacturing, and Operations to remove test-blockers and align release criteria. - Deliver dashboards and metrics (coverage, MTBF, P95 latency for critical operations, failure rate per 1,000 cycles, test throughput) that make readiness and risk visible to stakeholders. - Improve lab utilization, automation levels, and the speed at which the organization converts test evidence into product decisions. What You'll Bring - Proven experience managing a team of test/validation engineers for complex electromechanical or robotic products through development, qualification, production, and field deployment. - Hands-on expertise designing test rigs, fixtures, instrumentation, DAQ, and automated test equipment; comfortable operating and iterating lab hardware. - Strong systems judgment across mechanical hardware, sensors, electronics, embedded software, controls, and user interactions. - Demonstrated skill with experimental design and statistical analysis: defining sample sizes, confidence intervals, acceleration models, and correlating lab-to-field performance. - Track record driving failure investigations to a root cause and implementing design or process changes that measurably reduce field failures. - Experience building test automation and analysis tools (Python, SQL, or equivalent) and authoring reproducible test reports and dashboards. - Clear written and verbal communication; able to present tradeoffs and readiness recommendations to engineering and product leadership. - Operate at the intensity required by customer-facing, unattended field systems: prioritize rapid learning while enforcing safety and reliability gates. - Location & logistics: this is an in-person role based in South San Francisco; regular onsite presence in the lab is required. Role will include travel to suppliers, manufacturers, test sites, and deployment sites as needed. - Must-haves: proven ownership of system-level validation for hardware+software products and demonstrated ability to scale test capabilities to support production ramp and fleet expansion. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!