Field Ops Coordinator

Zipline is the world's largest and most experienced drone delivery service. The company designs, builds, and operates an autonomous logistics system delivering food, medicine, medical supplies, and retail products globally. Zipline operates across four continents and completes deliveries every 30 seconds.

The Zipline Operations team is looking for a Ranger Support Coordinator to lead and scale field support operations across the Phoenix metro area. In this role, you will manage a growing team of Field Support Technicians responsible for maintaining and supporting Zipping Points—partner pickup locations where goods are loaded into aircraft and delivered to customers.

This is an onsite role. Candidates must reside in the greater PHX area and be willing to travel throughout the metroplex as needed.

What You'll Do

• Lead a high-performing team of Field Support Technicians across multiple regions
• Foster a culture of safety, accountability, and operational excellence
• Own day-to-day field support operations across assigned Zipping Points
• Ensure all sites are maintained to operational readiness and reliability standards
• Manage team scheduling and staffing across locations
• Coach, train, and develop team members
• Partner cross-functionally with Flight Operations, Customer Operations, and internal teams
• Ensure preventative maintenance and inspections are completed consistently
• Monitor performance metrics and service levels
• Troubleshoot and resolve operational or technical field issues
• Identify inefficiencies and implement process improvements
• Maintain strong relationships with on-site partners

What You'll Bring

• Self-motivated, hands-on leadership approach
• 2+ years of experience in field operations, service, maintenance, logistics, or related technical environments
• Prior experience managing or leading teams
• Strong technical or mechanical aptitude
• Ability to work in fast-changing environments
• Strong communication and interpersonal skills
• Ability to travel frequently across the PHX area
• Ability to lift up to 50 lbs
• Valid driver's license and clean driving record
• Ability to pass a background check, drug test, and E-Verification

What Else You Need To Know

Zipline is an equal opportunity employer and welcomes applications from individuals of diverse backgrounds.