Field Ops Coordinator

🏢 Summary: Field Ops Coordinator role leading field support operations for Zipline’s drone delivery pickup sites across the Phoenix metro area. The position focuses on site readiness, preventive maintenance, technician leadership, operational troubleshooting, and coordination with internal teams and partners in a fast-paced logistics environment. 🗂️ Requirements: 2+ years experience in field operations, service, maintenance, logistics, or related technical environment, Experience leading or managing teams, Technical or mechanical aptitude, Ability to make real-time operational decisions, Clear communication and customer-focused approach, Ability to work onsite in the Phoenix metro area, Frequent travel throughout the metro area, Ability to lift up to 50 lbs, Valid driver's license, Clean driving record 📃 Skills: Logistics, Maintenance, Operations, Troubleshooting, Scheduling, Inspections, Leadership, Coordination 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role Zipline's Zipping Points are partner pickup locations where goods are loaded into Zipline aircraft and delivered to customers in minutes. As Field Ops Coordinator, you will lead field support across the Phoenix metro area, ensuring sites are safe, staffed, maintained, and ready for daily operations. You will manage Field Support Technicians and own the decisions that improve site readiness, preventive-maintenance completion, service reliability, technician productivity, and partner experience. This is hands-on field leadership, working closely with Flight Operations, Customer Operations, and on-site partners in a changing operating environment. What You'll Do - Lead, coach, and develop Field Support Technicians across Phoenix-area Zipping Points, setting clear expectations for safety, technical execution, accountability, and partner interactions. - Own daily site readiness, including equipment functionality, required inspections, preventive maintenance, cleanliness, organization, and adherence to Zipline operating standards. - Build schedules and staffing plans that maintain consistent site coverage while balancing labor needs with changing operational demand. - Troubleshoot field operational and technical issues, make real-time decisions, and coordinate clear handoffs with Flight Operations, Customer Operations, and internal teams. - Track service levels and field performance data to identify reliability gaps, maintenance risks, and opportunities to improve site performance. - Implement process improvements that increase preventive-maintenance completion, technician productivity, service reliability, and the experience of on-site partners. - Maintain relationships with site partners, gather feedback, and resolve issues affecting daily site operations. What You'll Bring - 2+ years of experience in field operations, service, maintenance, logistics, or a related technical environment. - Experience leading or managing teams, including coaching, feedback, and performance management. - Technical or mechanical aptitude to understand and support field-based systems, equipment, inspections, and maintenance work. - Sound judgment and comfort making real-time decisions in a fast-changing field environment. - Clear communication skills and a customer-first approach when working with technicians, internal teams, and on-site partners. - Ability to work onsite, reside in the greater Phoenix area, and travel frequently throughout the metro area. - Ability to lift up to 50 lbs, a valid driver's license, and a clean driving record. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

🏢 Summary: Leadership role focused on scaling and managing field logistics operations, including depot logistics, inventory deployment, replenishment, and third-party logistics partnerships for a global autonomous delivery network. The position involves building operational systems, improving logistics performance, and leading multi-site logistics teams in a high-growth environment. 🗂️ Requirements: 10+ years experience in logistics, operations, supply chain, or distribution leadership, Experience leading multi-site logistics or field operations, Experience managing third-party logistics providers, Ability to build scalable operating systems, Strong analytical and operational problem-solving skills, Experience driving cost and operational performance improvements, Cross-functional leadership and communication skills 📃 Skills: Logistics, SupplyChain, Inventory, Distribution, Operations, KPIs, 3PL, Planning, Finance, Analytics 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role The Manager, Field Logistics will own the execution and performance of logistics operations outside of the factory, including depot logistics, inventory deployment, field replenishment, third-party logistics providers, and regional logistics operations. You will be responsible for building a scalable logistics organization capable of supporting rapid network growth while maintaining exceptional service levels and operational efficiency. This role requires a builder who thrives in ambiguous environments, develops strong operators, and creates repeatable systems that scale globally. What You'll Do - Lead Zipline's field logistics organization across domestic markets. - Own logistics operations and strategy supporting maintenance depots, distribution points, and field inventory locations. - Develop scalable operating models for inventory deployment, replenishment, and asset positioning. - Establish and manage strategic relationships with 3PLs, warehouse providers, and logistics service partners. - Build performance management systems, operating reviews, and KPIs across the field logistics network. - Drive continuous improvement initiatives focused on service, cost, inventory availability, and operational efficiency. - Partner closely with Operations, Manufacturing, Supply Chain, Planning, Finance, and Customer teams. - Build and develop a high-performing team of logistics managers and regional leaders. - Create the long-term organizational strategy for supporting Zipline's growing global logistics footprint. What You'll Bring - 10+ years of experience in logistics, operations, supply chain, or distribution leadership roles. - Experience leading multi-site logistics or field operations organizations. - Proven ability to build teams and operating systems in high-growth environments. - Strong analytical and operational problem-solving capabilities. - Experience managing third-party logistics providers and external partners. - Demonstrated success driving cost, service, and operational performance improvements. - Excellent communication and cross-functional leadership skills. - Passion for building systems that scale globally. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

🏢 Summary: On-site Fleet Commander (RPIC) role managing high-volume autonomous drone delivery operations and safety-critical BVLOS flights in South San Francisco. The position focuses on flight oversight, operational compliance, telemetry monitoring, troubleshooting, and coordination with engineering and maintenance teams. Candidates must hold an FAA Part 107 certificate and have prior UAS or manned flight operations experience with direct command responsibility. 🗂️ Requirements: FAA Part 107 remote pilot certificate, Completion of Zipline Fleet Commander training, Valid driver's license, Prior UAS or manned flight operations experience, Direct RPIC or PIC responsibility, Experience handling abnormal and emergency flight situations, Ability to read telemetry and perform diagnostics, Structured troubleshooting skills, Availability for on-site work, Willingness to work nights and weekends, Ability to travel up to 10%, Maintain qualification currency, Pass required pre-employment screenings 📃 Skills: FAA, UAS, BVLOS, Telemetry, Diagnostics, Troubleshooting, Compliance, Airspace, FlightOps, RPIC, PIC 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to ensure access to food, medicine, and essential goods anytime, anywhere. We design, build, and operate a large autonomous logistics system delivering critical supplies quickly and reliably across multiple continents. About You and The Role You will be Fleet Commander (RPIC) on Zipline's Flight Operations team, based onsite at our Fleet Command facility in South San Francisco, CA. This is an owner-level operations role where you will be accountable RPIC for a highly autonomous BVLOS aircraft fleet delivering critical payloads. Your work directly impacts safety, regulatory compliance, mission throughput, and operational uptime. What You'll Do - Act as Responsible Person in Charge (RPIC) for assigned sorties, including preflight planning, launch and recovery decisions, in-flight monitoring, and mission disposition for multiple concurrent aircraft. - Execute high-volume commercial flight operations while maintaining safety margins and regulatory permissions. - Monitor weather, system health, telemetry, and airspace status continuously; make go/no-go and diversion decisions. - Triage and resolve fleet issues in real time, including hardware faults, autonomy degradations, and communication loss. - Coordinate fixes with maintenance and engineering teams and document corrective actions. - Maintain operational compliance with policies, SOPs, and FAA-authorized constraints. - Support audits and regulatory inquiries. - Track KPIs including on-time delivery, mission success rate, and aircraft availability. - Complete administrative tasks, training, shift logs, and incident reports. - Collaborate with maintenance, engineering, safety, compliance, and leadership teams to improve operations. What You'll Bring - FAA-issued Part 107 remote pilot certificate. - Completion of Zipline Fleet Commander (RPIC) training. - Valid driver's license. - Prior UAS or manned flight operations experience with RPIC or PIC responsibility. - Demonstrated decision-making ability during abnormal and emergency situations. - Ability to manage KPIs and maintain safety-critical outcomes under time pressure. - Ability to read telemetry, perform diagnostics, troubleshoot issues, and communicate findings clearly. - Availability for on-site work, including some nights and weekends. - Willingness to travel approximately 10%. - Ability to maintain qualification currency and pass required pre-employment screenings. - Strong checklist-driven execution and compliance discipline. Location & Other Constraints - On-site at the Fleet Command facility in South San Francisco, CA. - Required training provided, including approved travel coverage. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type protected by law. Applications are welcomed from candidates of diverse backgrounds and experiences.

🏢 Summary: Senior leadership role focused on building and scaling Ground Systems Service Operations for a distributed drone logistics network. The position oversees field service operations, technician organizations, safety systems, maintenance processes, staffing models, and operational performance across multiple sites and metros. The role combines strategic organization design with hands-on operational execution to support large-scale autonomous logistics infrastructure. 🗂️ Requirements: Experience building and scaling service operations or technical field organizations, Experience leading field service, maintenance, infrastructure, aviation, robotics, autonomy, or manufacturing operations teams, Ability to hire, develop, and manage leaders and frontline technical teams, Experience supporting physical hardware operations across distributed sites or regions, Knowledge of work orders, maintenance operations, tooling control, spares planning, and return-to-service processes, Experience designing operating models, staffing plans, onboarding, and training systems, Strong operational metrics and performance management experience, Practical safety leadership experience in field operations, Ability to manage cross-functional operational processes and escalations, Willingness to travel regularly to field sites 📃 Skills: Operations, Maintenance, Infrastructure, Aviation, Robotics, Autonomy, Manufacturing, SLA, RACI, Workorders, Tooling, Safety, Documentation, Dashboards, Escalation, Training, Onboarding, Staffing, Logistics, SupplyChain 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role Zipline is looking for an Sr Manager / Director of Service Operations to build and scale the Ground Systems Service Operations organization. This role is for someone who has built operational teams before, is energized by turning ambiguity into a real operating system, and knows how to hire great leaders and great field teams underneath them. The scope is broad. You will define how Zipline services and supports ground infrastructure across many sites and metros, including zipping points, docks, chargers, site infrastructure, tooling, spares, service workflows, safety systems, technician training, onboarding, escalation paths, resourcing plans, role definitions, and return-to-service discipline. This is not only a maintenance execution role - it is an organization-building role for a leader who can operate strategically, administratively, and tactically at the same time. You will build the structure that lets a distributed service organization scale: the leadership bench, hiring plan, training model, safety cadence, field processes, management routines, operating metrics, staffing assumptions, documentation standards, and clear division of responsibility between Service Operations, Engineering, Service Engineering, Launch, Flight Operations, Supply Chain, Manufacturing, Product, Finance, and Field Operations. This role should appeal to someone who enjoys building the first durable version of an operations organization: setting the standard, testing it in the field, refining it quickly, and creating enough process to scale without creating bureaucracy. You should be comfortable moving between a site escalation, a staffing model, a safety review, a technician onboarding plan, a leader-hiring discussion, and a strategic decision about where responsibility should sit between teams. What You'll Do • Build and scale Ground Systems Service Operations as a distributed field organization across active US metros and future expansion sites. • Hire, develop, and retain the leaders and frontline teams needed to support a growing network of field technicians, electricians, service specialists, site leads, and regional operators. • Define the operating model for service across sites and metros, including what work sits with Service Operations, what sits with Engineering or Service Engineering, what Launch owns, what Field Operations owns, and how handoffs work when issues cross team boundaries. • Create the management system for the organization: daily and weekly operating cadence, escalation reviews, site health reviews, safety reviews, leader routines, performance management, and clear inspection mechanisms. • Build the training and onboarding system for technicians and site service leaders, including role expectations, practical qualification paths, safety expectations, standard work, field playbooks, and recurring retraining as systems evolve. • Own service resourcing plans across current and future metros, including staffing models, shift coverage, mobile service coverage, launch support, escalation coverage, and the assumptions that connect labor capacity to site uptime and delivery volume. • Establish the safety operating system for Ground Systems Service Operations, including field safety expectations, work authorization, hazard identification, incident response, corrective actions, and mechanisms that keep safety visible in daily work. • Define and refine process without slowing the team down: SOPs, maintenance and service playbooks, work-order discipline, handoff packets, escalation rules, tooling catalogs, spares processes, documentation standards, and dashboards teams actually use. • Create clear ownership for every down or degraded asset: one owner, one plan, one ETA, one escalation path, and clean return-to-service records. • Partner tightly with Engineering, Service Engineering, Launch, Flight Operations, Manufacturing, Supply Chain, Product, Finance, and Field Operations so service is never an ambiguous handoff point. • Improve service economics by reducing avoidable downtime, increasing asset availability, improving work-order throughput, making planned service predictable, improving parts readiness, and connecting service performance to cost per delivery and site availability. • Prepare Zipline for the next phase of scale, including new metro launches, higher utilization, new charging and docking infrastructure, and future ground-system platforms. • Spend meaningful time in the field with service teams, especially when a site, process, launch, training path, safety mechanism, or escalation is not yet working. What You'll Bring • Demonstrated experience building and scaling an operations, service operations, field service, maintenance, fleet, infrastructure, aviation, robotics, autonomy, manufacturing operations, or similarly complex technical field organization. • A track record of hiring great leaders and building strong teams underneath them. You know how to identify leadership potential, set expectations, coach managers, and raise the bar without creating unnecessary bureaucracy. • Strong organization-building instincts: operating models, role definitions, RACI-style ownership, staffing plans, training systems, onboarding, safety cadence, management routines, and process design. • Experience leading teams that support physical hardware in the field across many sites, metros, regions, or customer locations. Experience with technicians, electricians, field service teams, maintenance teams, or distributed site operations is especially relevant. • Comfort moving between strategy and execution. You can design a multi-metro resourcing model, then help a site leader unblock a staffing gap, work-order backlog, training issue, safety concern, or cross-functional handoff problem. • Strong operating-system fundamentals across work orders, shift handoffs, tooling control, spares planning, planned and unplanned maintenance, technician assignment, escalation paths, field documentation, and return-to-service processes. • Practical safety leadership. You know that safety is not a slide deck; it is training, habits, field inspection, clear standards, escalation discipline, corrective action, and leadership behavior. • Fluency with operational metrics such as asset availability, site uptime, downtime, SLA breach rate, work-order aging, repeat failure modes, technician productivity, training completion, scheduled-service compliance, parts blockers, staffing coverage, and cost per delivery. • Technical credibility with engineers and technicians, combined with the judgment to know that the work is not complete until the asset is back in operation with clean records and a verified fix. • Demonstrated ability to create clarity under pressure when assets are down, sites are short on capacity, work orders are stale, parts are missing, safety issues emerge, or multiple teams are pointing at each other. • High standards for culture: direct communication, low ego, high ownership, safety mindset, urgency, practical problem solving, and willingness to lead from the front. • Willingness to travel regularly to Zipline sites and spend active time with service teams in the field. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

🏢 Summary: Role focused on leading technical site solution design and delivery for autonomous drone infrastructure deployments, including permitting, construction, commissioning, and operational launch. The position coordinates customers, contractors, and engineering teams to scale ground systems and improve future rollouts through field-driven product feedback. 🗂️ Requirements: Bachelor's degree in engineering, real estate development, finance, business administration, urban planning, architecture, construction management, or related field, 4+ years of experience in technical hardware sales, technical product management, construction, real estate development, or related field, Experience designing technical solutions for contractor-installed equipment, Experience with infrastructure entitlements, permitting, inspections, and approvals, Experience working with architectural, structural, civil, electrical, or MEP design teams, Ability to communicate technical decisions through sketches, technical writing, and presentations, Proficiency with CAD tools, Based in the METRO region, Ability to travel up to 20% domestically and internationally 📃 Skills: CAD, MEP, Construction, Permitting, Commissioning, Electrical, Civil, Architecture, Infrastructure, TechnicalWriting 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role Zipline is expanding the ground systems and site infrastructure that enable autonomous delivery, including Offsite Charging sites and the Zipping Point autonomous loading system. You will own the technical path from customer solution design through permitting, construction, commissioning, and initial operation. This role sits where customer needs, site realities, product design, and regulatory approvals meet. You will make practical tradeoffs across parallel deployments, resolve roadblocks, and turn field learning into product changes that make future rollouts simpler and faster. What You'll Do • Lead technical sales and site solution design with customers, producing layouts, technical documents, specifications, and cut sheets for new and existing infrastructure. • Own site delivery from initial evaluation through construction, commissioning, and initial operation, coordinating internal teams, customers, contractors, and installation partners. • Develop preconstruction strategies and secure entitlements, permits, inspections, and approvals with jurisdictions, utilities, planning bodies, and Authorities Having Jurisdiction. • Manage parallel site infrastructure and light-commercial construction projects, identifying and mitigating preconstruction, construction, operational, and sustaining risks. • Source, bid, evaluate, and manage general contractors and subcontractors across construction, assembly, and electrical trades while balancing quality, reliability, schedule, and lean budgets. • Translate deployment constraints and customer feedback into prioritized product changes with engineering and business teams to accelerate future Ground Systems rollouts. What You'll Bring • Bachelor's degree in engineering, real estate development, finance, business administration, urban planning, architecture, construction management, or a related field. • 4+ years of relevant experience in technical hardware sales, technical product management, real estate development, construction, or a related field. • Experience designing technical solutions for contractor-installed equipment; experience in light commercial construction is strongly preferred. • Proven experience navigating infrastructure entitlements, permitting, inspections, and approvals with customer real estate or construction teams and AHJs. • Experience working with architectural, structural, civil, electrical, or MEP design teams on commercial or industrial development projects. • Ability to communicate technical decisions through sketches, technical writing, and presentations, while escalating risks, tradeoffs, and opportunities clearly. • Proficiency with CAD tools for site layouts, indicative construction designs, and technical drawings; based in the METRO region with up to 20% domestic and international travel. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

🏢 Summary: Role focused on leading technical site solution design and infrastructure deployment for autonomous drone delivery systems, from customer planning and permitting through construction and commissioning. The position combines technical sales, construction coordination, regulatory approvals, and cross-functional collaboration to scale ground systems and autonomous loading infrastructure. 🗂️ Requirements: Bachelor's degree in engineering, real estate development, finance, business administration, urban planning, architecture, construction management, or related field, 4+ years of experience in technical hardware sales, technical product management, construction, real estate development, or related field, Experience designing technical solutions for contractor-installed equipment, Experience with infrastructure entitlements, permitting, inspections, and approvals, Experience collaborating with architectural, structural, civil, electrical, or MEP design teams, Ability to communicate technical decisions through technical writing, sketches, and presentations, Proficiency with CAD tools for site layouts and technical drawings, Ability to travel up to 20% domestically and internationally, Based in the METRO region 📃 Skills: CAD, MEP, Construction, Permitting, Commissioning, Infrastructure, Electrical, Civil, Structural, Architecture 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role Zipline is expanding the ground systems and site infrastructure that enable autonomous delivery, including Offsite Charging sites and the Zipping Point autonomous loading system. You will own the technical path from customer solution design through permitting, construction, commissioning, and initial operation. This role sits where customer needs, site realities, product design, and regulatory approvals meet. You will make practical tradeoffs across parallel deployments, resolve roadblocks, and turn field learning into product changes that make future rollouts simpler and faster. What You'll Do • Lead technical sales and site solution design with customers, producing layouts, technical documents, specifications, and cut sheets for new and existing infrastructure. • Own site delivery from initial evaluation through construction, commissioning, and initial operation, coordinating internal teams, customers, contractors, and installation partners. • Develop preconstruction strategies and secure entitlements, permits, inspections, and approvals with jurisdictions, utilities, planning bodies, and Authorities Having Jurisdiction. • Manage parallel site infrastructure and light-commercial construction projects, identifying and mitigating preconstruction, construction, operational, and sustaining risks. • Source, bid, evaluate, and manage general contractors and subcontractors across construction, assembly, and electrical trades while balancing quality, reliability, schedule, and lean budgets. • Translate deployment constraints and customer feedback into prioritized product changes with engineering and business teams to accelerate future Ground Systems rollouts. What You'll Bring • Bachelor's degree in engineering, real estate development, finance, business administration, urban planning, architecture, construction management, or a related field. • 4+ years of relevant experience in technical hardware sales, technical product management, real estate development, construction, or a related field. • Experience designing technical solutions for contractor-installed equipment; experience in light commercial construction is strongly preferred. • Proven experience navigating infrastructure entitlements, permitting, inspections, and approvals with customer real estate or construction teams and AHJs. • Experience working with architectural, structural, civil, electrical, or MEP design teams on commercial or industrial development projects. • Ability to communicate technical decisions through sketches, technical writing, and presentations, while escalating risks, tradeoffs, and opportunities clearly. • Proficiency with CAD tools for site layouts, indicative construction designs, and technical drawings; based in the METRO region with up to 20% domestic and international travel. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

🏢 Summary: Visual Observer role supporting autonomous drone delivery operations in Dallas, focused on maintaining flight safety during launches, flights, and recoveries. The position involves monitoring airspace and ground hazards, coordinating with flight crews, and completing operational safety documentation in real-world field conditions. Both part-time and full-time schedules are available for a 3–6 month contract with day, night, and weekend shifts. 🗂️ Requirements: 18+ years old, Pass background screening, Pass pre-employment drug/alcohol screening, Availability for day, night, and weekend shifts, Ability to work outdoors in varying weather conditions, Ability to stand and visually scan during entire shifts, Clear English communication skills, Ability to enforce safety procedures, Ability to make hazard mitigation decisions, Reliable local transportation, FAA Part 107 certification or willingness to complete required training 📃 Skills: FAA, UAS, Aviation, Radio, Documentation, Safety, Logistics 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role You will join Zipline's Flight Operations team as a Visual Observer based in Dallas, supporting safe, repeatable autonomous aircraft operations that deliver medical supplies. This role exists to ensure public and crew safety during launches, flights, and deliveries by detecting, reporting, and mitigating airborne or ground-based hazards. You'll operate at outdoor field sites supporting scheduled and test flights, working on a crew with Fleet Command (RPIC) and other operators. Your work directly enables Zipline's mission to provide reliable, lifesaving logistics under real-world weather, traffic, and community conditions. What You'll Do - Own visual observation for assigned flights from pre-launch through handoff/recovery and until the aircraft is secured; maintain continuous, unaided line-of-sight of the aircraft and surrounding airspace. - Detect and call out non-cooperative air traffic, people, vehicles, wildlife, and surface hazards; initiate escalation and immediate mitigations per crew procedures and stop operations when required. - Monitor and report hazardous weather, smoke, or environmental conditions that affect launch/recovery; provide concise go/no‑go inputs to the RPIC and site lead. - Conduct and record pre‑operational site checks per checklist; verify clear launch/recovery corridors, markings, and safety equipment before each flight. - Communicate real‑time observations and coordinate with RPIC, site lead, and crew during briefings and dynamic events using standard radio/hand signals and logs. - Complete incident reports, flight logs, and post‑flight safety documentation accurately and on time; support safety reviews and corrective actions to reduce repeat occurrences. - Execute routine site setup and teardown tasks during shifts, including deployment of visual markers and safety barriers, and maintain site readiness for operations. - Maintain operational readiness for day, night, and weekend shifts; participate in recurrent training, competency checks, and any required regulatory training. What You'll Bring - Required: Must be 18+ and able to pass background and pre‑employment drug/alcohol screening and ongoing random testing. - Required: Availability for assigned day, night, and weekend shifts at the Dallas site; both part-time and full-time schedules considered. Contract length ~3–6 months as-stated by the hiring manager. - Required: Comfortable working outdoors for extended periods in varying weather (heat, rain, wind); able to stand and visually scan for entire shifts and perform repetitive, safety‑critical tasks. - Required: Clear, calm radio and face‑to‑face communication under operational stress; English fluency for safety‑critical exchanges. - Required: Ability to enforce safety rules with the public and crew and to make decisive hazard calls during operations. - Preferred: FAA Part 107 Remote Pilot Certificate or prior UAS/aviation experience; candidates without Part 107 will complete Zipline's training and competency checks as required for the role. - Working constraints: On‑site work at Austin launch/recovery sites with occasional schedule changes due to weather or flight demand; reliable local transport to assigned sites during shift windows. - Measurable success outcomes: timely and accurate hazard detection and reporting, zero preventable airspace incursions during assigned shifts, 100% completion of required checklists and incident documentation, and consistent shift attendance and readiness. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

🏢 Summary: Visual Observer role supporting autonomous drone delivery operations in Austin, focused on maintaining safe and compliant flight operations through hazard detection, monitoring, and coordination with flight crews. The position involves outdoor operational support for commercial and test flights, including safety checks, communication, and incident documentation. Day, night, and weekend shift availability is required, with FAA Part 107 certification preferred. 🗂️ Requirements: 18+ years old, Pass background screening, Pass pre-employment drug/alcohol screening, Availability for day, night, and weekend shifts, Ability to work outdoors in varying weather conditions, Ability to stand and visually monitor operations for entire shifts, Clear English communication skills, Ability to enforce safety procedures, Ability to make hazard-related operational decisions, Reliable transportation to assigned sites 📃 Skills: FAA, UAS, Aviation, Radio, Documentation, Logistics, Safety 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role You will join Zipline's Flight Operations team as a Visual Observer based in Austin, supporting safe, repeatable autonomous aircraft operations that deliver medical supplies. This role exists to ensure public and crew safety during launches, flights, and deliveries by detecting, reporting, and mitigating airborne and ground hazards. You'll operate at outdoor field sites supporting scheduled commercial operations and test flights, working on a crew with the RPIC (Fleet Command) and other site operators. Your work directly enables Zipline's mission to provide reliable, lifesaving logistics under real-world weather, traffic, and community conditions and keeps aircraft operations legally compliant and publicly trusted. What You'll Do - Own visual observation for assigned flights from pre-launch through handoff/recovery and until the aircraft is secured; maintain continuous, unaided line-of-sight of the aircraft and surrounding airspace. - Detect and call out non-cooperative air traffic, people, vehicles, wildlife, and surface hazards; initiate escalation and immediate mitigations per crew procedures and stop operations when required. - Monitor and report hazardous weather, smoke, or environmental conditions that affect launch/recovery; provide concise go/no-go inputs to the RPIC and site lead. - Conduct and record pre-operational site checks per checklist; verify clear launch/recovery corridors, markings, and safety equipment before each flight. - Communicate real-time observations and coordinate with RPIC, site lead, and crew during briefings and dynamic events using standard radio/hand signals and logs. - Complete incident reports, flight logs, and post-flight safety documentation accurately and on time; support safety reviews and corrective actions to reduce repeat occurrences. - Execute routine site setup and teardown tasks during shifts, including deployment of visual markers and safety barriers, and maintain site readiness for operations. - Maintain operational readiness for day, night, and weekend shifts; participate in recurrent training, competency checks, and any required regulatory training. What You'll Bring - Required: Must be 18+ and able to pass background and pre-employment drug/alcohol screening and ongoing random testing. - Required: Availability for assigned day, night, and weekend shifts; both part-time and full-time schedules considered. Contract length approximately 3–6 months. - Required: Comfortable working outdoors for extended periods in varying weather conditions; able to stand and visually scan for entire shifts and perform repetitive, safety-critical tasks. - Required: Clear, calm radio and face-to-face communication under operational stress; English fluency for safety-critical exchanges. - Required: Ability to enforce safety rules with the public and crew and to make decisive hazard calls during operations. - Preferred: FAA Part 107 Remote Pilot Certificate or prior UAS/aviation experience; candidates without Part 107 will complete training and competency checks as required for the role. - Working constraints: On-site work at launch/recovery sites with occasional schedule changes due to weather or flight demand; reliable local transport to assigned sites during shift windows. - Measurable success outcomes: timely and accurate hazard detection and reporting, zero preventable airspace incursions during assigned shifts, 100% completion of required checklists and incident documentation, and consistent shift attendance and readiness. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech.

🏢 Summary: Software Engineering Manager role leading the development of Zipline’s Launch & Scale Platform, focused on building operational systems that support global infrastructure deployment and launch workflows. The position combines hands-on technical leadership, backend platform architecture, workflow automation, and cross-functional collaboration to scale deployment operations from tens to thousands of sites. Candidates will manage engineering teams, define technical strategy, and build integrated systems supporting construction, permitting, asset tracking, and operational readiness. 🗂️ Requirements: 6+ years building software products, 2+ years managing engineers or equivalent leadership experience, Experience leading backend or full-stack operational platforms, Hands-on software engineering and architecture experience, Experience with distributed systems and workflow orchestration, Experience with event-driven architectures and scalable backend services, Experience building robust APIs and system integrations, Experience integrating ERP, GIS, and document systems, Experience modeling operational workflows and complex state transitions, Ability to define and deliver measurable operational metrics, Experience owning production services and operational reliability, Ability to work cross-functionally with operational stakeholders, Willingness to travel regularly within the U.S. 📃 Skills: Python, APIs, ERP, GIS, Backend, DistributedSystems, Workflows, Architecture, Orchestration, EventDriven, Integration, AssetManagement, Construction, Operations, Infrastructure 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role You are the Software Engineering Manager for Zipline's Launch & Scale Platform: the leader who builds the software systems that enable Zipline to rapidly deploy new infrastructure around the world. This team owns the operational platform that turns a new market from an idea into a live, revenue-generating network—covering site acquisition, infrastructure design, permitting, construction execution, deployment tracking, and launch readiness. Your work directly affects Zipline's ability to expand into new countries and deliver time-critical supplies reliably at scale. This is a greenfield product and engineering leadership role. You will establish the product roadmap, technical vision, and engineering foundations for a platform intended to scale Zipline from tens of sites to hundreds or thousands. You will partner closely with Real Estate, Launch Operations, Construction, Hardware, Flight Operations, Commercial, and Manufacturing to replace fragmented manual workflows with a single, auditable, automated operational system that raises launch velocity, predictability, and safety. What You'll Do - Own end-to-end strategy, delivery, and operational reliability for the Launch & Scale Platform. - Define and prioritize the product and technical roadmap with stakeholders, driving decisions by measurable business impact. - Reduce manual coordination across launch workflows and improve predictability of launch dates. - Translate complex operational processes into durable systems with workflow automation and auditability. - Design and operate production services for business-critical launch systems. - Build integrations across ERP, GIS, document management, permitting systems, construction tools, asset management, and internal operational systems. - Ship code, lead architecture reviews, review critical pull requests, and troubleshoot production incidents. - Hire, coach, and scale the engineering organization. - Collaborate with Launch Operations, Construction, Hardware, Real Estate, Flight Operations, and Commercial teams. What You'll Bring - Engineering Manager experience leading backend or full-stack operational platforms. - 6+ years building software products. - 2+ years managing engineers or equivalent leadership experience. - Experience with distributed systems, workflow orchestration, event-driven architectures, APIs, and scalable backend services. - Experience integrating ERP, GIS, and document systems. - Experience modeling workflows, physical assets, and complex state transitions. - Track record of delivering measurable operational outcomes. - Experience owning production services and designing for operational reliability. - Strong technical judgment, prioritization, and stakeholder influence. Logistics This role can be based in South San Francisco or remote within the U.S. Regular travel is expected to collaborate closely with stakeholders, understand operational challenges firsthand, and build software grounded in real-world workflows. Travel may include visits to headquarters, operating sites, and new market launches. Remote team members should expect more frequent travel, potentially a couple of times per month. What Else You Need To Know Zipline is an equal opportunity employer and values diversity and inclusion in the workplace.

🏢 Summary: Lead the systems engineering team for autonomous drone logistics platforms, defining product architecture, verification, and safety-critical system capabilities at global scale. The role focuses on scaling autonomous aircraft operations, optimizing performance and safety, and driving cross-functional technical roadmaps for complex real-world environments. 🗂️ Requirements: Leadership experience delivering complex technical systems, Experience with safety-critical autonomous systems, Systems engineering expertise, Architecture and interface definition experience, Verification and validation planning experience, Fault-tolerant and fail-safe systems knowledge, Tradeoff analysis using models and metrics, Cross-functional communication skills, Team mentoring and technical leadership 📃 Skills: Systems, Autonomy, Architecture, Verification, Validation, Safety, FaultTolerance, Modeling, Optimization, Metrics, Testing, Regulatory, Hardware, Software, Logistics, Aerospace 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role You will lead the systems engineering team responsible for defining the product capabilities roadmap, decomposing those capabilities into concrete architectures engineering teams can deliver on, and system validation & verification of new capabilities across our current platforms as well as new and novel autonomous aircraft concepts. In 2026, we will scale Platform 2 deliveries per day by 10x while we ramp range by 5x - so, we'll fly 50x further every day than we do today. We'll do that while ramping into significantly more complex airspaces and environmental conditions across 5 metros in the US. Then, in 2027 we'll make a similar 10x+ jump while expanding across the globe. This is a key leadership position to find the right path for enabling safe scaling into complex environments, defining architectures to achieve safety and cost goals over hardware and software revisions, and balancing competing objectives such as range, acoustics, delivery throughput, and cost. What You'll Do Scope: Product level requirements, architecture and decomposition, verification plans, operational performance monitoring of key product attributes and functions including: - Network Optimization & Capacity - Aircraft Autonomy - Flight Performance - Operational Design Domain / Operating Envelope - Flight Reliability and Fault Management Responsibilities: - Serve as a trusted technical expert of high-reliability, safety-critical autonomous systems owning system level architecture, requirements, metrics, and test coverage to ensure product capabilities are delivered safely - Define interfaces and drive cross-disciplinary discussions to align on architectures - Develop frameworks and facilitate trade studies to optimize performance, safety, and cost - Create and maintain systems models and diagrams - Set standards for hardware and software releases and test requirements - Partner with safety engineering and regulatory teams to prove flight worthiness Leadership: - Grow and mentor a world-class Systems Engineering team and adjacent teams - Drive multi-year technical roadmap across the product What You'll Bring - Demonstrated leadership delivering complex technical solutions amid ambiguity and competing priorities - Track record of shipping high-reliability, safety-critical autonomous systems into real-world operation - Deep systems engineering experience with product requirements, architecture, interface definition, system decomposition, verification planning, and validation - Technical judgment in safety-critical autonomy including fail-safe, fault-tolerant, and fail-operative approaches - Experience making tradeoffs among safety, performance, cost, and operational constraints using models, metrics, and test evidence - Ability to develop technical leaders and communicate system decisions across engineering, safety, regulatory, and operational teams What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We value diversity and welcome applications from those traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply.