Volunteer & Supporter Engagement Manager

Planned Parenthood of the Pacific Southwest is seeking a passionate and strategic Volunteer & Supporter Engagement Manager to lead volunteer and supporter engagement efforts across the region.

In this role, you'll get to:

• Manage all aspects of volunteer recruitment, vetting and onboarding including reviewing and screening applications, conducting telephone pre-screens, coordinating onboarding processes, and distributing orientation materials including new volunteer swag.
• In collaboration with the Director of Supporter Engagement, plan, schedule, and facilitate volunteer orientations and trainings both in-person and virtually.
• Communicate regularly with volunteer site supervisors to collect volunteer timesheets and ensure that hours are recorded.
• Assist in the development of new volunteer roles as needed.
• Develop and maintain contacts with educational institutions, community groups and other sources of volunteer applicants.
• Provide ongoing coaching and support to volunteer site supervisors in volunteer management and recognition practices.
• Oversee and manage volunteer nights and administrative shifts, ensuring effective coordination with administrative departments and logistics planning.
• Oversee and maintain strong functional expertise in the VolunteerHub volunteer management system, including data management, reporting, and troubleshooting database issues.
• Develop database structures and features according to organizational and department needs.
• Create staff profiles and train new staff on volunteer database functionalities.
• Maintain written procedures and job aids on database functionality.
• Maintain volunteer records including updating current volunteer information, documenting terminated volunteers, entering volunteer hours, scanning volunteer forms, and keeping notes in volunteer profiles.
• Provide reports for monthly, quarterly, annual, and other reporting requirements.
• Coordinate community outreach events by collaborating with staff to secure event opportunities, recruit and schedule volunteers, assemble and manage supplies, communicate event logistics, and ensure accurate entry of volunteer and event data.
• Develop, assess and conduct trainings for community outreach volunteers, ensuring agency policies are complied with.
• Strengthen volunteer recruitment and engagement in Riverside by collaborating with Community Education & Engagement staff.
• Manage and implement supporter engagement opportunities across San Diego, Riverside and Imperial counties by executing engagement work plans and creating supporter-facing initiatives.
• Develop systems for providing materials for house parties, condom crawls, movie screenings, book clubs, and coordinating speaker requests.
• Work with the Marketing department to create and update content and layout for affiliate website and intranet supporter engagement options.
• Research and create awareness campaign calendars for community-building events.
• Research and coordinate regional visibility events and provide support to departments overseeing agency contingents.
• Assist public affairs staff in vetting new c4 Action Fund volunteers including conducting internet searches and onboarding requirements.
• In collaboration with Public Affairs staff, develop and execute in-person and virtual events including content creation, participant recruitment, platform coordination, logistics, and presentations.
• Act as a resource for activists’ supervisors and department heads by providing ongoing coaching in volunteer management and recognition.

What we're looking for:

• Bachelor’s degree or equivalent work experience – Required
• 2+ years of experience supervising staff and/or volunteers, including performance management, coaching, and development – Required
• 2+ years of experience managing volunteer programs, teams, or engagement initiatives – Required
• 1+ year of experience managing and maintaining databases or volunteer management systems – Required