Mobile Product Support (Android and iOS)

About us
Lumicode Sp. z o.o. is part of the Pentacomp Group - a software solutions provider and professional IT services partner for large enterprises and the public sector. As Pentacomp, we build IT solutions that combine innovation with many years of experience. We have been present on the market for almost 30 years and have successfully delivered numerous projects.

What we offer

• Hybrid - Warsaw;
• Immediate start;
• Fast recruitment process;
• Competitive compensation depending on your experience and skills;
• Work with cutting-edge technologies;
• Medical insurance;
• English courses with a native speaker;

What will you do?

• Review reports submitted by users testing new versions of the application;
• Analyze bugs, suggestions and feedback related to product performance;
• Ask follow-up questions when a report is unclear or missing important details;
• Support users and respond to their questions;
• Assess which issues are the most important and should be quickly escalated to the team;
• Work closely with QA, developers, support and product teams;
• Support the process of releasing new app versions to selected users;
• Prepare short summaries of the most common issues, trends and feedback from user reports.

What do we expect?

• Minimum 2 years of experience in technical support, preferably at L2 level, or at least 1 year of experience in manual testing of mobile applications;
• Good understanding of mobile applications for Android and iOS;
• Familiarity with tools used for handling tickets, bugs or test cases;
• Very good English skills, especially in written communication and user contact;
• Ability to clearly describe technical issues;
• Accuracy and good work organization;
• Independence in daily tasks;
• Readiness to work in Warsaw or in a model agreed with the team;
• English level B2+.

Nice to have

• Experience in log analysis;
• Basic technical understanding of how mobile applications work;
• Understanding of client-server architecture;
• Experience working with testers or user communities;
• Ability to work with test data or test reports.

Would you like to work close to the product, users and technology? Apply and see if this is the right place for you.