Training Coordinator

🏢 Summary: Full-time onsite WIOA Program Lead role responsible for coordinating workforce programs, managing staff, ensuring compliance with policies and contract requirements, and driving performance outcomes. The position focuses on quality management, continuous improvement, reporting, and partnership development within Snohomish County. Offers competitive salary and benefits with limited local travel. 🗂️ Requirements: Bachelor's degree in Business Administration, Psychology, Social Services or related field or equivalent experience, Minimum 5 years of supervisory or management experience, 2–3 years of proven management skills, Knowledge of workforce development program operations, Experience in training, coaching, and mentoring staff, Strong project management and organizational skills, Data analysis and performance management skills, Proficiency in Microsoft Office, Valid driver's license and adequate vehicle insurance, Ability to work onsite full-time 📃 Skills: MicrosoftOffice, Excel, GoogleSheets, DataAnalysis, ProjectManagement, PerformanceManagement, Reporting, WorkforceDevelopment 🏢 Description: WIOA Program Lead Reports To: Project Director Description: Career Team is looking to hire a WIOA Program Lead who will be responsible for all coordination of assigned programs and management of services within those programs. The role includes implementation of policies and procedures and analysis of workforce activities to evaluate compliance with contract requirements. This position works under the Project Director and is 100% onsite. Key Responsibilities: - Plan and implement a quality management model for continuous improvement and customer satisfaction - Manage and lead program staff to meet or exceed performance goals - Ensure thorough and accurate case file reviews and prevent disallowed costs - Correct identified deficiencies and ensure compliance - Identify and maintain community partnerships - Evaluate and manage program performance goals and establish procedures to meet performance measures - Develop teamwork strategies and address staff training needs - Supervise career advisors, provide coaching, and conduct evaluations - Lead team meetings - Author monthly and quarterly programmatic reports - Perform other related duties as assigned Qualifications: - Bachelor's Degree in Business Administration, Psychology, Social Services or related field, or equivalent experience - 2–3 years of proven management skills - Minimum of five years of supervisory or management experience - Knowledge of workforce development program operations preferred - Strong customer service and performance management knowledge - Experience in training and coaching/mentoring - Strong project management, organizational, personnel, problem-solving, and data analysis skills - Excellent written and verbal communication skills - Proficiency in Microsoft Office - Ability to work in a culturally diverse environment - Valid driver's license and adequate vehicle insurance Additional Skills: - Strong skills in MS Excel and Google Sheets - Experience with workforce development contracts/programs - Ability to multitask and be proactive Salary and Benefits: - Salary range: $65,500 - $69,000 per year (commensurate with education and experience) - Competitive benefits package including healthcare, dental, and personal/vacation time Travel: - Travel primarily within Snohomish County to support project operations and partnerships; prior approval required for travel outside the county.

🏢 Summary: Full-time onsite Youth Career Advisor role providing career counseling, case management, and WIOA program services to young adults, including eligibility determination, employment planning, data entry, and compliance reporting within a state system. 🗂️ Requirements: Bachelor's degree or equivalent combination of education and experience, Knowledge of WIOA program requirements, Experience with intake, eligibility determination, and case management, Ability to maintain compliance documentation in state systems, Proficiency in MS Word and MS Excel, Ability to learn and use specialized databases and software systems, Valid Driver's License, Ability to work onsite and travel within Snohomish County, Strong analytical and problem-solving skills, Ability to meet program benchmarks and reporting deadlines 📃 Skills: WIOA, MSWord, Excel, Databases, DataEntry, Reporting, CaseManagement, WorkforceSystems 🏢 Description: TITLE: Youth Career Advisor REPORTS TO: WIOA Program Lead Career Team is looking to hire a Youth Career Advisor who will perform professional work providing career counseling, intensive case management, and follow-up services to young adults eligible for the WIOA program. Work is performed under the supervision of the WIOA Program Lead. Your Impact on Career Team's Success: Provide information and case management services to community members interested in WIOA Youth services Complete intake and eligibility determination for workforce programs Assess career seekers' employment, abilities, and training needs through interviewing, testing, and other methods Serve as a liaison between workforce development programs and community partners and resources Offer all youth participants the required 14 Youth Program Elements as part of your case management Create and foster relationships with area juvenile justice centers and school districts Enter data into state system and process clients through any participant information system as required Guide career seekers through the preparation of individual employment plans (IEP) based on their specific occupational or education goals Stay on top of labor market trends and best practices in career and training paths Advise youth on available job and education opportunities, training programs, and other services Refer individuals to appropriate services, training programs, or job opportunities and follow up on those activities Conduct orientation sessions, workshops, job clubs, and other group presentations for youth Follow all policies, procedures, and regulations related to eligibility documentation Maintain accurate individual case files in state system for each registered customer ensuring that each file contains all required eligibility documents and meets compliance requirements Meet and/or exceed program benchmarks Participate in all staff-related events as required including but not limited to training and team meetings Complete all required reports within the data management system Approach each day and task with a solutions-oriented and responsive mindset This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location and within the community. To Qualify for This Role, You Must Have: Bachelor's degree or higher or an equivalent combination of education and experience Strong communication skills and knowledge about community resources Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions Must be computer literate and have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive Strong business acumen Ability to motivate youth towards achieving goals Ability to meet and exceed set goals and objectives Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required Knowledgeable about the WIOA program and other workforce program requirements A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality Exceptional time management skills to meet deadlines and work under pressure A Valid Driver's License Salary: $54,500 - $57,000/yr Salary is commensurate with education and experience. Career Team offers a competitive benefits package including healthcare, dental, and personal/vacation time. Travel: Travel for this role is primarily limited to necessary trips within Snohomish County to support career seekers. Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

🏢 Summary: Full-time Community Engagement Specialist role focused on building partnerships, leading outreach and marketing initiatives, and increasing community engagement with workforce development services in Snohomish County, WA. The position supports WIOA programs by collaborating with stakeholders, engaging employers, coordinating events, and maintaining accurate documentation and reporting. This role requires strong organizational, communication, and technical skills to manage community pipelines and promote regional workforce services effectively. 🗂️ Requirements: Bachelor's degree in business, marketing, public relations, or community organization/development, 3+ years of experience in business, marketing, public relations, education, or workforce development services, Knowledge of WIOA program and workforce program requirements, Proficiency in Microsoft Office (Word, Excel, PowerPoint), Canva, Google, and case management or CRM software, Valid Driver's License, Ability to maintain confidentiality in a fast-paced environment, Strong organizational, analytical, and critical thinking skills, Excellent verbal and written communication skills 📃 Skills: MicrosoftOffice, Word, Excel, PowerPoint, Canva, GoogleWorkspace, CRM, CaseManagementSoftware, WIOA, DataReporting 🏢 Description: TITLE: Community Engagement Specialist REPORTS TO: Program Director Career Team is looking to hire a Community Engagement Specialist. The work is performed under the supervision of the Program Director. This role involves serving as the company's representative in external partner and stakeholder discussions, leading communication and marketing efforts to promote the regional brand, and building pipelines to enhance community awareness and engagement with available services. The position also proactively engages with employers in key industries to plan and build out an access point model and follows all protocols set forth by the funder. Your Impact on Success: - Work collaboratively with the community and partner organizations to meet customer needs, particularly in areas relevant to the program emphasis - Represent the organization (when designated) in discussions, planning processes, continuous improvement processes, and special initiatives - Facilitate operational and tactical connections with partner organizations and program staff to improve or scale existing resources for WIOA-enrolled customers - Demonstrate strong business acumen and polished presentation skills - Lead communication efforts and initiatives across traditional and social marketing channels to promote the regional brand and increase outreach and engagement - Assist with coordination of special events at American Job Centers or in the community to increase performance outcomes - Build and improve customer pipelines to American Job Centers - Enhance community awareness of and engagement with available services and resources - Maintain accurate and thorough documentation and reports - Approach tasks with a solutions-oriented and responsive mindset - Perform other duties and programs as needed To Qualify for This Role, You Must Have: - Bachelor's degree in business, marketing, public relations, or community organization or development - 3+ years of experience in business, marketing, public relations, education, human and/or workforce development services - Knowledge of the WIOA program and other workforce program requirements - Ability to thrive in a fast-paced environment while maintaining flexibility, proactivity, resourcefulness, efficiency, and confidentiality - Strong attention to detail with organizational, analytical, research, and critical thinking skills - Proficiency in Microsoft Office (Word, Excel), PowerPoint, Canva, Google, and case management or customer relations software applications - Exceptional time management skills to meet deadlines and work under pressure - Excellent verbal and written communication skills - Valid Driver's License Additional Skills/Knowledge Preferred: - Master's or MBA degree - Knowledge of the local region and relevant partners - Ability to multitask and be proactive Salary: $54,500 - $57,000 per year (commensurate with education and experience) Benefits: - Competitive benefits package including healthcare, dental, and personal/vacation time Travel: - Travel primarily within Snohomish County to support community engagement Background Check Requirements: Employment is contingent upon successful completion of a background check, including criminal, prior employment, and education verification.

🏢 Summary: Full-time onsite Workshop Facilitator role responsible for delivering career readiness workshops, service orientations, and Career EDGE training both in person and virtually across Ventura County. The position focuses on customer triage, workshop development, participant support, and providing technology assistance to job seekers. Includes local travel and offers a comprehensive benefits package. 🗂️ Requirements: Associate's degree or equivalent combination of education and experience, Personal computer literacy, Proficiency in Microsoft Office (Word, Excel, Outlook), Ability to facilitate in-person and virtual workshops, Experience with online assessments and computer assistance, Valid Driver's License, Ability to travel locally up to 30% 📃 Skills: Microsoft, Word, Excel, Outlook, Internet, Email, VirtualTraining, Presentations, OnlineAssessments 🏢 Description: Career TEAM is looking to hire a Workshop Facilitator to provide service orientations, career readiness workshops, and Career EDGE training for residents in Ventura County, both in person and virtually. This position is 100% onsite at locations throughout Ventura County, CA. Career Team also offers a competitive package including: 401k with a generous employer match; medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans; disability insurance; and supplemental insurance. Your Impact on Career TEAM's Success: Responsible for creating workshop schedules and inviting partners to present (based on the needs of participants); Facilitate in person orientation and virtual orientations weekly; Ability to learn and present Career Edge to the community and partners; Serve as the Career EDGE champion, providing local staff with EDGE certification training; Serve as a client advocate to provide direction and support by creating and monitoring processes that will ensure client success in the learning environment; Build fresh workshop curriculum based on customer need and AJCC customer surveys; Engage clients by discussing the range of available services and the potential benefits; Assist customers with computers and assessments online; Customer triage to ensure customers' needs are met and exceptional customer service is given; Greet visitors warmly and make sure they are comfortable; Deliver presentations both in-person and virtually; Serve as backup to the receptionist as needed; Other duties and projects as needed. To Qualify for This Role, the Ideal Qualifications Include: Associate's degree or higher or an equivalent combination of education and experience Ability to listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next steps Familiarity with office machines (e.g. fax, printer, etc.) Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive Experience in Career Services and Recruiting is considered extremely valuable Strong problem-solving skills and proven ability to multi-task Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel, and Outlook) Must be able to keep current on training subjects and industry trends Excellent interpersonal, customer service, and organizational skills Exceptional time management skills to meet deadlines and work under pressure Excellent verbal and written communication skills A Valid Driver's License Salary: $50,000 - $55,000/yr. Salary is commensurate with education and experience. Travel: Position may require local travel up to 30% of the time. The selected candidate will be required to travel periodically to locations throughout the county for in person workshops. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status.

🏢 Summary: Full-time Workforce Development Specialist role supporting RESEA participants by delivering career services, unemployment eligibility assessments, and job placement assistance under the Wagner-Peyser Act. The position focuses on case management, employer engagement, labor market guidance, and compliance documentation using state workforce systems. Onsite role with local travel, offering comprehensive benefits and competitive annual pay. 🗂️ Requirements: High School diploma, 2+ years full-time experience in recruiting, social work, workforce development, or business consulting, Experience with workforce solutions and job placement strategies, Knowledge of labor market trends and employment regulations, Proficiency in Microsoft Office Suite, Experience using CRM software, Data analysis and reporting ability, Valid Driver’s License 📃 Skills: WorkInTexas, CRM, Microsoft, Excel, Data, Recruiting, CaseManagement, Documentation, Reporting, Compliance 🏢 Description: Job title: Workforce Development Specialist - RS Reports to: RESEA Program Manager Job purpose Career Team is seeking a Workforce Development Specialist to provide basic career services in accordance with the Wagner Peyser Act (WPA) to participants who may be eligible for the Reemployment Services and Eligibility Assessment (RESEA) program. This federal grant program provides intensive reemployment assistance to individuals receiving unemployment insurance (UI) benefits who are likely to exhaust their benefits before becoming reemployed. Duties & Responsibilities - Conduct orientations and disseminate information regarding workforce development programs and support services - Provide customized labor market information to participants - Enroll and register individuals in employment services funded by the Wagner-Peyser Act - Assess eligibility for continued unemployment benefits - Collaborate with UI claimants to customize services to meet individual needs - Ensure claimants meet work-test requirements by completing registration in WorkInTexas.com - Assist job seekers in securing qualified employment for long-term stability - Facilitate job matching between employers and job seekers - Conduct group and individual workshops (resume writing, interviewing, job search skills) - Provide information about labor market conditions and in-demand industries - Coordinate and staff job fairs and hiring events (in-person and virtual) - Record and document services in WorkInTexas.com to ensure compliance - Track employment outcomes and retention activities - Collect and electronically file required documentation within timelines - Ensure security and confidentiality of personal data - Comply with priority of service, nondiscrimination, and complaint procedures - Recruit, screen, and refer qualified job seekers to employers - Perform other duties as assigned Qualifications - High School diploma and at least two years of full-time experience in recruiting, social work, workforce development, or business consulting - Strong understanding of workforce solutions, job placement strategies, and employer engagement practices - Excellent communication and interpersonal skills - Ability to analyze data, identify trends, and provide strategic recommendations - Familiarity with labor market trends, employment laws, and regulations - Proficiency in Microsoft Office Suite and CRM software - Strong organizational and multitasking skills - Ability to work independently and as part of a team - Valid Driver's License Additional Skills/Knowledge - Bilingual or multilingual abilities - Training in Trauma Informed Care, evidence-based practice, and/or whole family services Benefits - Medical Benefits - Dental Benefits - Vision Benefits - Life Insurance - Short & Long Term Disability Benefits - 401k (after 90 days) - Paid Time Off (PTO) - Paid Holidays Pay Range: $45,000-$55,000 annually Travel: 25% within and outside the designated worksite Job Site: Onsite Background Check Requirements Employment is contingent upon successful completion of a background check including criminal, prior employment, and education verification.

🏢 Summary: Lead Software Engineer role focused on designing, building, and maintaining scalable platform services and web applications that support government-funded workforce development programs. The position involves leading architecture decisions, developing RESTful services, and integrating data across systems using modern JavaScript technologies in an Agile environment. The role combines hands-on engineering with technical leadership and mentorship. 🗂️ Requirements: Bachelor's degree in Computer Science, IT, Engineering or equivalent practical experience, Proficiency in JavaScript or TypeScript, Backend development experience with Node.js, Experience building APIs with Nest.js or Express, Experience designing distributed or scalable systems, Experience with MongoDB or other NoSQL databases, Familiarity with React, Next.js or Angular, Understanding of RESTful services, JSON and XML, Familiarity with Docker, CI/CD pipelines and cloud environments, Experience mentoring engineers and conducting code reviews 📃 Skills: JavaScript, TypeScript, Node.js, Nest.js, Express, MongoDB, NoSQL, React, Next.js, Angular, REST, JSON, XML, Docker, CI/CD, Cloud, Agile, Scrum 🏢 Description: As a Lead Software Engineer, you'll help design, build, and maintain systems that transform and integrate data across platforms supporting government-funded workforce development programs nationwide. You'll work with modern web technologies in a collaborative, Agile environment and contribute to software that has real-world social impact. Specifically, What You Will Do You will lead the design, development, and support of core platform services and applications using MongoDB, Node.js, Nest.js, and Next.js. On any given day, you'll be architecting, building, and maintaining scalable systems that power workforce development platforms and support users across the country. Your work will include designing and developing modern web applications and RESTful services, improving system performance and scalability, and ensuring the platform remains reliable, secure, and maintainable as it grows. As a technical leader, you'll collaborate closely with engineers, analysts, product partners, and leadership to shape system architecture, define technical direction, and deliver high-quality solutions that meet both business and user needs. You'll also mentor engineers, contribute to architectural decisions, review code, and guide engineering best practices across the teams. As part of an Agile team, you'll participate in regular Scrum ceremonies and have meaningful opportunities to innovate and make a real impact on the software built. Ideal Candidate Qualifications ● Bachelor's degree in Computer Science, IT, Engineering, or equivalent practical experience ● Proficiency with JavaScript or TypeScript and backend development using Node.js ● Experience building APIs and services using modern frameworks (e.g., Nest.js, Express) ● Experience designing and architecting distributed or scalable systems ● Experience working with MongoDB or other NoSQL databases ● Familiarity with frontend frameworks such as React, Next.js, or Angular ● Understanding of RESTful services and data formats such as JSON and XML ● Familiarity with Docker, CI/CD pipelines, and cloud-based environments ● Experience mentoring engineers, conducting code reviews, and guiding technical best practices ● Strong analytical, problem-solving, and collaborative communication skills

🏢 Summary: Data Conversion Software Engineer role focused on building data ingestion, transformation, and OCR solutions for workforce development platforms using modern JavaScript technologies in an Agile environment. The position involves developing APIs, ETL-style pipelines, and document-processing systems that handle structured and unstructured data. Candidates will collaborate across teams to improve scalability, performance, and data quality. 🗂️ Requirements: Bachelor's degree in Computer Science, IT, Engineering, or equivalent experience, Proficiency in JavaScript or TypeScript, Backend development experience with Node.js, Experience building APIs and services with Nest.js or Express, Experience with MongoDB or other NoSQL databases, Experience with OCR or document-based text extraction, Familiarity with React, Next.js, or Angular, Experience designing data ingestion or ETL pipelines, Understanding of RESTful services, Knowledge of JSON and XML, Familiarity with Docker, Familiarity with CI/CD pipelines, Experience with cloud environments 📃 Skills: JavaScript, TypeScript, Node.js, Nest.js, Express, MongoDB, NoSQL, OCR, React, Next.js, Angular, REST, JSON, XML, Docker, CI/CD, ETL 🏢 Description: Career Team is seeking a Data Conversion Software Engineer to design, build, and maintain systems that transform and integrate data across platforms supporting government-funded workforce development programs nationwide. The role involves working with modern web technologies in a collaborative Agile environment to create software with real-world social impact. Specifically, What You Will Do - Build and support robust data ingestion and conversion solutions using MongoDB, Node.js, Nest.js, and Next.js - Design, build, and maintain pipelines that transform structured, semi-structured, and unstructured data such as documents, PDFs, images, and flat files into normalized data models - Develop applications and RESTful services for data ingestion, validation, and transformation - Implement OCR and document-processing solutions to extract text and metadata from document-heavy datasets - Collaborate with engineers, analysts, and product partners to define conversion logic and troubleshoot data quality issues - Improve accuracy, performance, scalability, security, and maintainability of systems - Participate in Agile Scrum ceremonies and contribute to software innovation Ideal Candidate Qualifications - Bachelor's degree in Computer Science, IT, Engineering, or equivalent practical experience - Proficiency with JavaScript or TypeScript and backend development using Node.js - Experience building APIs and services using modern frameworks such as Nest.js or Express - Experience transforming and ingesting data into MongoDB or other NoSQL databases - Experience working with document-heavy and unstructured data, including OCR or image-based text extraction - Familiarity with frontend frameworks such as React, Next.js, or Angular - Experience designing data ingestion or ETL-style pipelines - Understanding of RESTful services and data formats such as JSON and XML - Familiarity with Docker, CI/CD pipelines, and cloud-based environments - Strong analytical, problem-solving, and collaborative communication skills Salary: $60K - $100K Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirements Employment is contingent upon successful completion of a background check including criminal, prior employment, and education verification. Failure to satisfactorily complete the background check may affect employment eligibility.

🏢 Summary: Part-time Employer Outreach & Career Services Specialist role focused on actively sourcing job opportunities and matching recent graduates with employers. The position combines alumni engagement, multi-channel outreach, and direct employer relationship building to drive strong placement outcomes. Success is measured by high engagement rates, effective use of CRM tools, and consistent job placements. 🗂️ Requirements: Minimum 2–3 years experience in Career Services, workforce development, university, or technical staffing environment, Hands-on experience with Handshake, Hands-on experience with HubSpot or similar CRM, Proficiency in Google Suite (Docs, Sheets, Drive, Meet), Ability to conduct multi-channel outreach (email, phone, text), Strong written and verbal communication skills, Experience sourcing employers and facilitating job placements 📃 Skills: Handshake, HubSpot, CRM, GoogleDocs, GoogleSheets, GoogleDrive, GoogleMeet, Email, Phone, Texting, DataTracking 🏢 Description: Title: Employer Outreach & Career Services Specialist Reports to: Program Manager Rate: $27 - $30/hour A massive part of this role isn't just getting alumni job-ready - it's actively bringing the jobs to them. As our Employer Outreach & Placement Specialist, you will serve as the crucial link between eager, qualified college graduates and companies looking for talent. You will spend your days hunting for open roles, building relationships with hiring managers, and advocating for our alumni pool. This isn't a passive advisory role; it's an active matchmaking position where you will source leads, pitch candidates, and open doors that accelerate our graduates' careers. You will actively engage with recent graduates and alumni via multi-channel outreach, schedule 1:1 coaching sessions, and bridge the gap between talent and opportunity by building relationships with potential employers. Key Responsibilities Alumni Engagement & Multi-Channel Outreach - Execute proactive outreach campaigns to recent graduates and alumni using email, phone, and text message to drive engagement with Career Services. - Maintain an active pipeline of unplaced alumni, consistently re-engaging them to understand their career goals and employment status. - Track and document all outreach efforts, touchpoints, and engagement metrics. Employer Outreach & Placement Services - Actively source and connect with potential employers to identify open roles, internships, and hiring needs that align with the alumni pool. - Act as a "matchmaker" by pitching qualified alumni directly to hiring managers and facilitating interviews. - Stay informed of industry hiring trends to provide relevant, actionable market insights to job seekers. Qualifications & Requirements Minimum Requirements: - Minimum 2–3 years of direct experience within a Career Services department, workforce development, university, or technical staffing environment. - Hands-on experience using Handshake, HubSpot (or a similar CRM), and Google Suite (Docs, Sheets, Drive, Meet). - Exceptional written, verbal, and interpersonal communication skills, including the ability to text and cold-call alumni and employers with professionalism. Preferred (Not Required): - Certified Professional Career Coach (CPCC), Certified Professional Resume Writer (CPRW), or equivalent certification. - Experience building and scaling employer partner networks. What Success Looks Like in This Role - High Engagement: Converting cold alumni outreach into active 1:1 coaching relationships. - Strong Placement Rates: Moving alumni from "searching" to "hired" through targeted employer connections. - Data Accuracy: Keeping HubSpot updated in real time, ensuring accurate tracking of alumni progress and communication histories.

🏢 Summary: Remote Care Coordinator role supporting interdisciplinary palliative care teams through patient scheduling, coordination, documentation, and operational support. The position requires strong customer service experience, EMR proficiency, and advanced Microsoft Office skills to ensure seamless patient care and communication. Benefits include comprehensive healthcare coverage, 401(k) matching, paid time off, and remote work flexibility with periodic onsite collaboration sessions. 🗂️ Requirements: High School Diploma or GED, Located in Ohio, Experience resolving escalated customer service issues, Proficiency in Microsoft Word, Proficiency in Microsoft Outlook, Proficiency in Microsoft PowerPoint, Advanced Microsoft Excel skills including VLOOKUP and formulas, Phone/Fax system experience, EMR experience 📃 Skills: Excel, Word, Outlook, PowerPoint, EMR, VLOOKUP, Fax, Scheduling, Documentation 🏢 Description: Who We Are Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. The Role The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience. As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical. Key responsibilities of this role may include: - Support scheduling for Complex Care Navigators - Make patient reminder calls - Facilitate collaboration with health plan care managers - Ensure proper documentation of all patient contacts - Support outreach and navigation teams with operational and non-clinical tasks - Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved - Identify and request necessary patient documentation from patients and community providers - Other duties may be assigned A strong candidate will demonstrate the following: Required Qualifications: - High School Diploma / GED (or higher) - Experience with escalated customer service issue resolution - Knowledge of Microsoft Office products – Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) - Proficiency in Microsoft Excel including creating, editing, sorting spreadsheets, and using basic analytical formulas such as VLOOKUP - Phone/Fax system experience - EMR experience Preferred Qualifications: - Associate Degree or higher - Typing speed of 40+ WPM - Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a healthcare setting Skills: - Operational and Technical Skills – Supports operational process improvement; understands market and optimizes clinician travel to home/facility visits; able to navigate clinical management system - Customer Service – Delivers a high level of customer service and professionalism in all interactions - Interpersonal Skills – Focuses on solving conflict; listens to others; remains open to new ideas - Oral Communication – Speaks clearly and persuasively; listens and seeks clarification; responds openly to questions - Dependability – Follows instructions, responds to management direction, completes tasks on time - Initiative – Solution-oriented and generates suggestions for improving workflow What We Offer - Competitive compensation - Comprehensive benefits including medical, dental, vision, and life insurance - Paid time off and holidays - Employer 401(K) match - Remote work with multiple onsite sessions each year - Dynamic and inclusive team environment - Meaningful mission-driven work

🏢 Summary: Remote Care Coordinator role supporting interdisciplinary palliative care teams through scheduling, patient communication, documentation, and operational coordination. The position requires strong healthcare administrative experience, EMR proficiency, and advanced Microsoft Office skills to ensure seamless patient support and collaboration with providers and care managers. 🗂️ Requirements: High School Diploma or GED, Experience resolving escalated customer service issues, Proficiency in Microsoft Word, Proficiency in Microsoft Outlook, Proficiency in Microsoft PowerPoint, Advanced Microsoft Excel skills, Phone/Fax system experience, EMR experience, Must be located in Ohio 📃 Skills: Excel, Word, Outlook, PowerPoint, EMR, VLOOKUP, Fax, Scheduling, Documentation 🏢 Description: Care Coordinator Who We Are Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide. The Role The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience. As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical. Key responsibilities of this role may include: - Support scheduling for Complex Care Navigators - Make patient reminder calls - Facilitate collaboration with health plan care managers - Ensure proper documentation of all patient contacts - Support outreach and navigation teams with operational and non-clinical tasks - Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved - Identify and request necessary patient documentation from patients and community providers - Other duties may be assigned A strong candidate will demonstrate the following: Required Qualifications: - High School Diploma / GED (or higher) - Experience with escalated customer service issue resolution - Knowledge of Microsoft Office products – Microsoft Word (create and edit correspondence), Microsoft Outlook (email and calendar management), Microsoft PowerPoint (ability to create and edit slides) – and proficiency in Microsoft Excel (ability to create, edit, and sort spreadsheets, basic analytical formulas such as VLOOKUP) - Phone/Fax system experience - EMR experience Preferred Qualifications - Associates Degree or higher - Typing speed of 40+ WPM - Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting Skills: - Operational and Technical Skills – Supports operational process improvement; understand market and optimizes clinician travel to home/facility visits; able to navigate clinical management system - Customer Service – Puts the patient first and delivers a high level of customer service and professionalism in all interactions - Interpersonal Skills – Focuses on solving conflict; listens to others; remains open to new ideas - Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events - Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan - Initiative – Solution-oriented, asks for and offers help when needed; generates suggestions for improving work and workflow What We Offer - Competitive compensation - Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match - Remote work with multiple onsite sessions each year to maximize collaboration and team building - Dynamic and inclusive team environment - Meaningful work supporting patients and caregivers Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.