June 8, 2026
Site Reliability Engineer
Mid • Hybrid
Warsaw, Poland
Summary of This Role
We are looking for a detail-oriented and technically strong Site Reliability Engineer to join our API Operations team. In this critical role, you will be responsible for monitoring, diagnosing, and resolving production incidents across our Apigee API Implementations. You’ll work closely with API engineering, Developer Services, Product Management, platform, and governance teams to ensure the stability, reliability, and performance of deployed models and agentic solutions across the enterprise. You will join a dynamic team passionate about learning, applying cutting-edge and cost effective technologies, and innovating to deliver high-quality, and highly available API solutions.
What Part Will You Play?
Serve as the first line of defense for production incidents, ensuring rapid triage, root cause analysis, and resolution.
Monitor system health and performance of deployed APIs and integrating applications
Track and investigate issues related to latency, failures, or broken integrations, escalating to the API engineering group where appropriate.
Collaborate with platform engineers to implement observability, logging, and alerting best practices for API services
Build diagnostic tools, runbooks, and automated workflows to improve incident response time and reduce manual intervention.
Maintain knowledge bases and playbooks for repeatable troubleshooting and knowledge transfer.
Partner with governance and compliance teams to ensure incidents are documented and remediated in line with internal policy.
Contribute to retrospectives and continuous improvement efforts to harden production systems.
What Are We Looking For in This Role?
Minimum Qualifications
3+ years of experience in production support, site reliability engineering (SRE), or DevOps—preferably supporting Apigee APIs.
Strong understanding of cloud infrastructure ( GCP preferred) and observability tools
Proficiency in Python or shell scripting for automation and troubleshooting.
Strong analytical, communication, and incident management skills.
Bachelor’s degree in Computer Science, Engineering, or a related field.
Proficiency in programming languages such as Python and JavaScript
Excellent problem-solving and analytical skills.
Excellent communication and collaboration skills.
English proficiency at B2-C1 level and Czech/ Polish proficiency at B1-B2 level.
Preferred Qualifications
Experience with CI/CD tools and Alerts/Monitoring automation
Familiarity with API integrations.
What Are Our Desired Skills and Capabilities?
Ability to work proactively with a high level of initiative and accuracy.
Ability to manage multiple assignments effectively and meet established deadlines.
Strong interpersonal skills to interact professionally with staff and stakeholders.
Excellent organizational skills and attention to detail.
Critical thinking ability ranging from moderately to highly complex tasks.
Flexibility in adapting to changing business needs and priorities.
Ability to work creatively and independently with minimal supervision.
Ability to utilize experience and judgment in accomplishing goals.
Experience in navigating organizational structures and collaborating across teams.
What will you get from us:
working in a global environment with international market-focused projects
using English language on daily base
private medical care
onboarding training in first days of work – you will get to know our company better
training for employees: with us you will develop your professional and personal potential
lunch pass/Pluxee
multisport cards at preferential prices
possibility to join a group UNUM life insurance
fresh fruits every Wednesday and delicious coffee from Praska Palarnia every
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Remote
Warsaw, Poland
🏢 Summary: Senior Principal Site Reliability Engineer role focused on defining and leading infrastructure and reliability strategy for an AI‑driven SaaS platform in the finance domain. The position centers on scaling, securing, and optimizing cloud‑based systems while driving automation, observability, and operational excellence. The role combines hands‑on technical leadership with strategic decision‑making in high‑growth environments. 🗂️ Requirements: 8+ years in Site Reliability Engineering or DevOps, 2+ years in Principal or Lead SRE role, Experience in infrastructure modernization and scaling in high-growth environments, Strong proficiency in Python, Deep expertise in AWS ECS and EKS, Experience designing and optimizing CI/CD pipelines, Hands-on experience with Terraform, Strong knowledge of monitoring and observability practices, Upper-Intermediate English level 📃 Skills: Python, AWS, ECS, EKS, Terraform, GitHubActions, Buildkite, CI/CD, Monitoring, Observability, Docker, Kubernetes 🏢 Description: Are you ready to lead infrastructure strategy for a cutting‑edge AI‑driven SaaS platform? We are looking for a Principal Site Reliability Engineer with a proven track record in scaling, optimizing, and securing cloud‑based systems. This senior role offers the opportunity to shape the reliability and performance of a platform used by finance teams worldwide. In this role, you will be part of a dynamic engineering environment where your expertise will directly influence product stability and growth. You will work with advanced cloud technologies, automation tools, and AI-driven solutions, contributing to projects that push the boundaries of innovation. If you are ready to take on strategic responsibility and make a tangible impact, apply now and join us in building the future of reliable, scalable systems. Customer Sigma Software is partnering with a fast‑growing AI‑driven SaaS platform serving finance and accounting teams in high‑growth businesses. The platform automates critical workflows — from billing and collections to revenue recognition and reporting, ensuring compliance and accelerating cash flow. Leveraging advanced AI, it reduces manual work, increases operational efficiency, and supports scalability for customers worldwide. Project The project focuses on building and scaling an AI-powered SaaS solution for finance automation. It integrates advanced machine learning models with robust cloud infrastructure to deliver secure, compliant, and high‑performance services. The engineering culture emphasizes automation, resilience, and operational excellence. Requirements At least 8 years of experience in Site Reliability Engineering or DevOps roles, including 2+ years in a Principal or Lead position Proven experience in infrastructure modernization and scaling initiatives for high‑growth environments Strong proficiency in Python Deep expertise in cloud platforms and container orchestration tools such as AWS ECS and EKS Solid experience in CI/CD pipeline design and optimization using tools like GitHub Actions and Buildkite Proficiency in infrastructure‑as‑code tools such as Terraform Strong knowledge of monitoring, observability, and performance optimization practices Upper-Intermediate level of spoken and written English Would be a plus Experience with monorepos (Turborepo, pnpm) Familiarity with modern TypeScript tools (swc, biome, oxc) Knowledge of NestJS, NextJS, and testing frameworks (Jest, Vitest) Personal Profile Excellent leadership, communication, and decision‑making abilities Ability to work independently and make pragmatic build‑vs‑buy decisions in fast‑paced environments Responsibilities Define and lead infrastructure and reliability strategy across the platform Design scalable, resilient systems in collaboration with engineering teams Optimize build, testing, and deployment processes for speed and stability Establish and uphold best practices for CI/CD, monitoring, and observability Lead incident response and drive continuous improvement post‑incident Automate workflows to reduce operational toil and risk Mentor engineers and foster a culture of operational excellence Make strategic build‑vs‑buy decisions balancing speed, quality, and sustainability
Technology
Sigma Software
Principal Site Reliability Engineer
Senior
Remote
Bucharest, Romania
🏢 Summary: Senior Principal Site Reliability Engineer role leading infrastructure strategy for an AI-driven SaaS platform in the finance domain. Responsible for scaling, securing, and optimizing cloud-based systems while driving reliability, automation, and operational excellence. The position shapes platform performance and resilience in a high-growth, cloud-native environment. 🗂️ Requirements: 8+ years in Site Reliability Engineering or DevOps, 2+ years in Principal or Lead role, Experience in infrastructure modernization and scaling, Strong Python proficiency, Expertise with AWS cloud platforms, Experience with container orchestration (ECS, EKS), Experience designing and optimizing CI/CD pipelines, Hands-on experience with Terraform, Strong knowledge of monitoring and observability practices, Experience leading incident response and reliability improvements 📃 Skills: Python, AWS, ECS, EKS, Kubernetes, Terraform, GitHubActions, Buildkite, CICD, Monitoring, Observability 🏢 Description: Are you ready to lead infrastructure strategy for a cutting‑edge AI‑driven SaaS platform? We are looking for a Principal Site Reliability Engineer with a proven track record in scaling, optimizing, and securing cloud‑based systems. This senior role offers the opportunity to shape the reliability and performance of a platform used by finance teams worldwide. In this role, you will be part of a dynamic engineering environment where your expertise will directly influence product stability and growth. You will work with advanced cloud technologies, automation tools, and AI-driven solutions, contributing to projects that push the boundaries of innovation. If you are ready to take on strategic responsibility and make a tangible impact, apply now and join us in building the future of reliable, scalable systems. Customer Sigma Software is partnering with a fast‑growing AI‑driven SaaS platform serving finance and accounting teams in high‑growth businesses. The platform automates critical workflows — from billing and collections to revenue recognition and reporting, ensuring compliance and accelerating cash flow. Leveraging advanced AI, it reduces manual work, increases operational efficiency, and supports scalability for customers worldwide. Project The project focuses on building and scaling an AI-powered SaaS solution for finance automation. It integrates advanced machine learning models with robust cloud infrastructure to deliver secure, compliant, and high‑performance services. The engineering culture emphasizes automation, resilience, and operational excellence. Requirements At least 8 years of experience in Site Reliability Engineering or DevOps roles, including 2+ years in a Principal or Lead position Proven experience in infrastructure modernization and scaling initiatives for high‑growth environments Strong proficiency in Python Deep expertise in cloud platforms and container orchestration tools such as AWS ECS and EKS Solid experience in CI/CD pipeline design and optimization using tools like GitHub Actions and Buildkite Proficiency in infrastructure‑as‑code tools such as Terraform Strong knowledge of monitoring, observability, and performance optimization practices Upper-Intermediate level of spoken and written English Would be a plus Experience with monorepos (Turborepo, pnpm) Familiarity with modern TypeScript tools (swc, biome, oxc) Knowledge of NestJS, NextJS, and testing frameworks (Jest, Vitest) Personal Profile Excellent leadership, communication, and decision‑making abilities Ability to work independently and make pragmatic build‑vs‑buy decisions in fast‑paced environments Responsibilities Define and lead infrastructure and reliability strategy across the platform Design scalable, resilient systems in collaboration with engineering teams Optimize build, testing, and deployment processes for speed and stability Establish and uphold best practices for CI/CD, monitoring, and observability Lead incident response and drive continuous improvement post‑incident Automate workflows to reduce operational toil and risk Mentor engineers and foster a culture of operational excellence Make strategic build‑vs‑buy decisions balancing speed, quality, and sustainability