Chapter Lead - Customer Service (m/f/d)

Senior • Hybrid

Wroclaw, Poland

Your area of Responsibilities

Lead employees within one Chapter, fostering a collaborative and high-performing team environment.
Act as the leader of expertise and competencies within the Chapter.
Design the most optimal allocation of resources within Squads, in collaboration with Tribe Leaders and Product Owners, to build stable teams.
Determine the development plan for the entire Chapter and create individual development plans for all Chapter Members.
Regularly provide feedback, coaching, and 1:1 development discussions with Chapter Members.
Actively increase your own knowledge regarding Agile and your area of expertise using available resources.
Monitor standards, quality, and best practice implementation, ensuring transparency and alignment.
Provide optimal staffing for the Chapter to support demand through recruiting.
Foster empowerment and ownership among Chapter Members.
Close cooperation with Software Architects
Incorporating Tribe and enterprise technical standards
Supporting Product Owners in achieving product goals via technology

Qualifications:

Professional experience in the IT field
Experience in a managerial/leadership position in the IT field
Knowledge and practical experience in either C# or Angular is preferred.
Ability to adjust priorities to the dynamically changing business needs of the organization
Ability to build relationships within the team and create an atmosphere for open communication
Proactive attitude, communicativeness, initiative, and independence in action
Knowledge of English allowing for fluent communication (minimum level B2/C1)
Leader of expertise and competencies of Chapter
Actively increases his own knowledge with regards to Agile and his area of expertise using available resources
Fosters empowerment and ownership in Chapter Members

What We offer:

Employment based on employment contract
Flexible starting hours
Currently, we offer the possibility of remote work
Attractive employee benefits package: private medical care (Luxmed), subsidy for Multisport card, additional benefits tailored to your needs within the cafeteria system, group insurance for employees on preferential terms
Enjoy Mindgram – a modern platform offering professional psychological support and wellbeing tools
Opportunity to receive an attractive bonus in the employee referral program
Possibility to rent a company car for private use

We are dedicated to creating an inclusive recruitment process that upholds the principles of equal opportunity. Our focus is on candidates' competencies and their willingness to grow, regardless of gender, age, disability, religion, sexual orientation, background, or any other factors unrelated to their qualifications. We go the extra mile to ensure the recruitment process is accessible and thoughtfully tailored to accommodate individual needs.

KRUK S.A

KRUK S.A. is a company operating in the financial services industry, primarily focusing on debt management and recovery. The company is committed to leveraging data analytics and technology to enhance its operations and services. KRUK S.A. values inclusivity and equal opportunity, ensuring a recruitment process that is accessible and fair to all candidates, regardless of gender, age, disability, religion, sexual orientation, or background. The company is dedicated to fostering a culture of competence and development, emphasizing the importance of skills and growth potential in its employees. KRUK S.A. is known for its innovative approach to data management, utilizing advanced technologies such as cloud computing and big data analytics to support its business processes.

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