Integration Developer (Node.js / AWS)

🏢 Summary: Full-time remote Backend Java Developer role focused on designing, developing, and maintaining scalable backend services in an Agile environment. The position involves end-to-end ownership of backend components, CI/CD and cloud deployments, performance optimization, and close collaboration with cross-functional teams. The role also includes mentoring and driving technical improvements across the backend stack. 🗂️ Requirements: 5+ years of experience with Java (11–17+), Strong experience with Spring Boot, Experience in backend development with Angular collaboration, Experience with PostgreSQL, Experience with Hibernate, Experience with Liquibase, Experience with Maven, Experience with Redis, Experience with SAML authentication, Experience with CI/CD pipelines (GitLab CI or GitHub Actions), Experience with Docker and Heroku deployments, Experience with code quality tools (e.g., SonarQube), Experience with testing, debugging, and production support, Knowledge of design patterns and clean code principles, Proficiency with Git workflows, Ability to mentor and conduct code reviews 📃 Skills: Java, Spring, SpringBoot, PostgreSQL, Hibernate, Liquibase, Maven, Redis, SAML, CI/CD, GitLab, GitHub, Docker, Heroku, SonarQube, Git, Angular 🏢 Description: Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions - from sales systems and automation to data platforms and AI. We operate where technology must be reliable, secure, and scalable. We deliver end-to-end projects: from analysis and architecture through implementation to development and maintenance. We are a trusted partner of industry leaders such as Salesforce, Veeva, UiPath, and Databricks. Model: remote Employment type: full-time Responsibilities: Design, develop, and maintain backend services Participate in refinement sessions, proposing technical approaches and identifying risks Collaborate with Business Analyst, Frontend Developers, QA, and UX Take ownership of backend components and deliver features end-to-end Contribute to sprint planning, estimation, and Agile delivery Ensure code quality (reviews, testing, best practices) Support CI/CD, Docker, and Heroku deployments Monitor, debug, and optimize performance Mentor team members and contribute to technical improvements Requirements: 5+ years Java (11–17+) with strong Spring Boot experience Solid backend development and collaboration with Angular teams PostgreSQL Hibernate, Liquibase, Maven Redis (caching/session management) SAML-based authentication CI/CD (GitLab CI or GitHub Actions) Docker & Heroku deployments Code quality tools (e.g., SonarQube) Experience with testing, debugging, and production support Clean code, design patterns, and Git workflows Ability to mentor, review code, and drive improvements Nice to have: Performance optimization & monitoring tools Experience with AI-assisted coding tools (e.g., Copilot) Experience with enterprise/HR systems System modernization or migration projects DevOps / Platform Experience CI/CD pipeline design Docker (multi-stage builds, Compose) Environment management (dev → prod) Heroku configuration and deployment Security practices (OWASP) Employment conditions: B2B contract, Daily support from team leaders, Dedicated certification budget, Assistance in defining and support in your development path, Benefits package, Integration trips/events.

🏢 Summary: Full-time remote Backend Java Developer role focused on designing, developing, and maintaining scalable backend services in an Agile environment. The position involves end-to-end feature delivery, collaboration with cross-functional teams, and ownership of CI/CD, containerization, and cloud deployments. Emphasis is placed on code quality, performance optimization, and secure, reliable system architecture. 🗂️ Requirements: 3+ years Java (11–17+), Strong Spring Boot experience, Backend development experience, Experience collaborating with Angular teams, PostgreSQL, Hibernate, Liquibase, Maven, Redis, SAML authentication, CI/CD pipelines (GitLab CI or GitHub Actions), Docker, Heroku deployments, Code quality tools (e.g., SonarQube), Testing and debugging experience, Production support experience, Clean code and design patterns, Git workflows, Ability to mentor and conduct code reviews 📃 Skills: Java, Spring, SpringBoot, PostgreSQL, Hibernate, Liquibase, Maven, Redis, SAML, CI/CD, GitLab, GitHub, Docker, Heroku, SonarQube, Git, Angular 🏢 Description: Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions - from sales systems and automation to data platforms and AI. We operate where technology must be reliable, secure, and scalable. We deliver end-to-end projects: from analysis and architecture through implementation to development and maintenance. We are a trusted partner of industry leaders such as Salesforce, Veeva, UiPath, and Databricks. Model: remote Employment type: full-time Responsibilities: Design, develop, and maintain backend services Participate in refinement sessions, proposing technical approaches and identifying risks Collaborate with Business Analyst, Frontend Developers, QA, and UX Take ownership of backend components and deliver features end-to-end Contribute to sprint planning, estimation, and Agile delivery Ensure code quality (reviews, testing, best practices) Support CI/CD, Docker, and Heroku deployments Monitor, debug, and optimize performance Mentor team members and contribute to technical improvements Requirements: 3+ years Java (11–17+) with strong Spring Boot experience Solid backend development and collaboration with Angular teams PostgreSQL Hibernate, Liquibase, Maven Redis (caching/session management) SAML-based authentication CI/CD (GitLab CI or GitHub Actions) Docker & Heroku deployments Code quality tools (e.g., SonarQube) Experience with testing, debugging, and production support Clean code, design patterns, and Git workflows Ability to mentor, review code, and drive improvements Nice to have: Performance optimization & monitoring tools Experience with AI-assisted coding tools (e.g., Copilot) Experience with enterprise/HR systems System modernization or migration projects DevOps / Platform Experience CI/CD pipeline design Docker (multi-stage builds, Compose) Environment management (dev → prod) Heroku configuration and deployment Security practices (OWASP) Employment conditions: B2B contract, Daily support from team leaders, Dedicated certification budget, Assistance in defining and support in your development path, Benefits package, Integration trips/events.

🏢 Summary: Part-time remote Senior Software Engineer role focused on building and advancing data analysis tools, combining strong frontend and backend expertise. The position involves leading technical decisions, developing scalable scientific software solutions, and collaborating with distributed Agile teams. The role emphasizes high-quality engineering practices and cloud-based development. 🗂️ Requirements: 5+ years of experience developing data analysis tools, Experience working in Agile self-organized teams, Strong frontend development experience with TypeScript and React, Proficiency in Python, Experience with Django, Experience with Celery, Experience designing REST or GraphQL APIs, Experience with Git-based source control, Experience with relational or NoSQL databases, Solid testing experience with pytest, Experience with AWS, Bachelor’s degree in Bioinformatics, Computer Science, or related field 📃 Skills: TypeScript, React, Python, Django, Celery, REST, GraphQL, GitHub, PostgreSQL, MongoDB, pytest, Playwright, AWS, Agile 🏢 Description: Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions – from sales systems and automation to data platforms and AI. We operate where technology must be reliable, secure, and scalable. We deliver end-to-end projects: from analysis and architecture through implementation to development and maintenance. We are a trusted partner of industry leaders such as Salesforce, Veeva, UiPath, and Databricks. Model: remote Employment type: part-time Responsibilities: Provide strong technical leadership with a clear point of view, consistently applying best practices in software engineering (including abstraction, testing, usability, and version control) to build sustainable and reusable solutions. Collaborate pragmatically with cross-functional teams to solve complex scientific software engineering challenges related to quantifying test article effects. Work closely with both local and distributed (offshore) engineering teams to support and advance software development initiatives. Requirements: 5+ years of experience developing data analysis tools (final seniority level will depend on experience and other factors). Experience working iteratively within self-organized Agile teams. Strong frontend development skills, particularly with TypeScript and React. Proficiency in Python, including frameworks such as Django and Celery. Experience designing and working with REST and/or GraphQL APIs. Familiarity with source code management tools (e.g., GitHub). Experience with relational and/or NoSQL databases (e.g., PostgreSQL, MongoDB). Solid testing practices, including experience with pytest; end-to-end testing (e.g., Playwright) is a plus. Experience working with AWS. Biological domain knowledge and basic data analysis skills are a plus, but not required. Bachelor’s degree or higher in Bioinformatics, Computer Science, or a related field. Employment conditions: B2B contract, Daily support from team leaders, Dedicated certification budget, Assistance in defining and support in your development path, Benefits package, Integration trips/events.

🏢 Summary: Full-time Principal Fullstack Engineer role focused on designing and building large-scale web portals using a headless CMS architecture. The position involves technical ownership, architectural decision-making, and development of modern React and Node.js applications in a complex enterprise environment. The engineer will lead technical standards, support migrations, and ensure performance, scalability, and system stability. 🗂️ Requirements: 8–10+ years of web software engineering experience, Strong expertise in React.js, Strong expertise in Node.js, Experience building full-stack applications, Experience developing APIs, Solid understanding of system architecture, Experience with microservices architecture, Experience with cloud-native systems, Experience with headless CMS (Contentful), Experience with Azure or other cloud platforms, Ability to design systems and make architectural decisions, Experience working in Agile/Scrum environments 📃 Skills: React, Node.js, JavaScript, TypeScript, Contentful, API, Microservices, Azure, Cloud, Scrum, Agile 🏢 Description: Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions - from sales systems and automation to data platforms and AI. We operate where technology must be reliable, secure, and scalable. We deliver end-to-end projects: from analysis and architecture through implementation to development and maintenance. We are a trusted partner of industry leaders such as Salesforce, Veeva, UiPath, and Databricks. Model: remote Employment type: full-time Position Context: We are looking for a Principal Fullstack Engineer with extensive experience in web development (approx. 8–10+ years) who will play a key role in designing and building modern web portals powered by a headless CMS architecture. This role combines deep technical ownership, system architecture design, and close collaboration with business stakeholders in an international enterprise environment. About the project: You will be part of a team responsible for developing and migrating large-scale web portals built on a headless CMS (Contentful) and a modern content-as-a-service architecture. The project includes: migration of existing portals to a new architecture development of next-generation web applications improving performance, scalability, and platform stability working in a complex enterprise environment with multiple stakeholders Responsibilities: Architecture & Technology design and develop scalable web systems using React and Node.js define architectural direction across frontend, backend, and integrations ensure system quality in terms of performance, security, and observability make key decisions regarding refactoring and technical debt Technical Leadership (IC, not management) provide technical leadership across teams and initiatives mentor senior and mid-level engineers define engineering standards and best practices support product decisions from a technical perspective Stakeholder & business collaboration work closely with business and product stakeholders identify and communicate technical risks influence roadmap and technical priorities translate technical decisions into business impact Operations & ownership participate in resolving critical production issues stabilize and improve complex enterprise systems proactively prevent systemic issues Requirements: 8–10+ years of experience in web software engineering strong expertise in React.js and Node.js experience building full-stack applications and APIs solid understanding of system architecture (e.g. microservices, cloud-native systems) experience with headless CMS (e.g. Contentful) ability to design systems and make architectural decisions experience with Azure or other cloud platforms strong communication skills with business stakeholders experience working in Agile / Scrum environments Nice to have experience with Remix.js or modern full-stack frameworks experience in large-scale migrations or platform transformations experience in enterprise or regulated environments experience working with distributed teams Employment conditions: B2B contract, Daily support from team leaders, Dedicated certification budget, Assistance in defining and support in your development path, Benefits package, Integration trips/events.

🏢 Summary: Full-time remote DevOps Engineer role focused on managing and optimizing Salesforce release processes and CI/CD pipelines. The position involves implementing DevOps best practices, automating deployments, and supporting development and QA teams in Salesforce environments. The role centers on ensuring reliable, secure, and scalable Salesforce application lifecycle management. 🗂️ Requirements: 4+ years of experience in DevOps or similar role, Experience with Git version control and conflict management, Experience building and maintaining CI/CD pipelines, Experience with Jenkins and GitHub Actions, Experience managing Salesforce release processes and lifecycle, Knowledge of Salesforce packages (unlocked packages), Experience with Salesforce DX tools, Experience implementing static code analysis (e.g., SonarQube), Knowledge of backup and restore processes, Experience with environment monitoring tools, Experience optimizing and automating environments, Fluent English 📃 Skills: Salesforce, Git, Jenkins, GitHub, GitLab, CI/CD, SonarQube, SalesforceDX, Veeva 🏢 Description: Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions - from sales systems and automation to data platforms and AI. We operate where technology must be reliable, secure, and scalable. We deliver end-to-end projects: from analysis and architecture through implementation to development and maintenance. We are a trusted partner of industry leaders such as Salesforce, Veeva, UiPath, and Databricks. Model: remote Employment type: full-time Responsibilities: Creating, improving, and maintaining release processes and deployment strategies in Salesforce environments. Creating, improving, and maintaining CI/CD pipelines (Jenkins, GitHub Actions, GitLab). Implementing DevOps and CI/CD best practices in Salesforce projects. Collaborating with developers to ensure adherence to DevOps procedures and optimize processes. Managing version control processes, backups, sandboxes, and Salesforce backup/restore tools. Implementing static code analysis in CI/CD processes and configuring tools such as SonarQube. Optimizing DevOps processes and tools. Knowledge of Salesforce packages (unlocked packages). Experience with Salesforce environment monitoring tools. Creating and maintaining DevOps documentation (release processes, CI/CD configuration, environment management). Supporting development and QA teams in resolving technical issues. Requirements: 4+ years of experience in a similar role. Knowledge of the Git version control system and experience in managing conflicts within repositories. Experience in building and maintaining CI/CD pipelines using tools such as Jenkins and GitHub Actions. Practical knowledge of CI/CD tools and processes, as well as experience with Salesforce packages (unlocked packages). Experience in managing and automating release processes and the Salesforce application lifecycle. Knowledge of backup and restore tools and processes. Experience in implementing static code analysis (e.g., SonarQube). Knowledge of Salesforce development lifecycle models and Salesforce DX tools. Knowledge of tools for monitoring and analyzing environment performance. Strong communication skills due to frequent interactions with business stakeholders. Experience in building and continuously optimizing environments. Fluent English proficiency (working in an international environment). Nice to have: Experience working in a Veeva environment. Experience in managing a team responsible for DevOps and release management. Employment conditions: B2B contract, Daily support from team leaders, Dedicated certification budget, Assistance in defining and support in your development path, Benefits package, Integration trips/events.

🏢 Summary: Full-time remote role focused on quality assurance for enterprise-grade web applications, including complex workflows, integrations, and regulatory compliance. The position involves quality process validation, risk analysis, eQMS supervision, and collaboration across departments to ensure high standards in production and development. The role also supports CAPA activities, audits, and continuous process improvement in regulated environments. 🗂️ Requirements: Experience testing enterprise-grade web applications, Experience with complex workflows and data validation, Experience with cross-functional system integrations, Internationalization and localization testing experience, Communicative English (spoken and written), Ability to manage CAPA, complaints, and post-audit activities, Experience working with Quality Management Systems (eQMS), Understanding of regulatory requirements and quality standards 📃 Skills: Playwright, Cypress, SQL, API, Salesforce, eQMS, EHR, CRM 🏢 Description: Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions – from sales systems and automation to data platforms and AI. We operate where technology must be reliable, secure, and scalable. We deliver end-to-end projects: from analysis and architecture through implementation to development and maintenance. We are a trusted partner of industry leaders such as Salesforce, Veeva, UiPath, and Databricks. Model: remote Employment type: full-time Responsibilities: Conducting quality activities such as process validation and risk analysis Overseeing corrective actions (CAPA), complaints, and post-audit activities Collaborating with other departments on data analysis and process improvement Supervising documentation within the Quality Management System (eQMS) Supporting quality across production, product development, and supplier collaboration Providing mentoring and substantive support to junior team members Ensuring compliance with regulatory requirements and quality standards Requirements: Experience testing enterprise-grade web applications, including handling complex workflows, data validation, and cross-functional integrations. Internationalization and localization testing experience, ensuring proper functionality, accurate content, and expected behavior across various countries, regions, and languages. Communicative English (spoken and written). Nice to have: Experience in regulated or healthcare domains and familiarity with EHR/CRM systems. Basic knowledge of test automation tools (such as Playwright or Cypress) and API testing tools. Experience in SQL and integration testing. Knowledge of Salesforce. Employment conditions: B2B contract, Daily support from team leaders, Dedicated certification budget, Assistance in defining and support in your development path, Benefits package, Integration trips/events.

🏢 Summary: Remote full-time contract role for a senior technical specialist supporting a Diagnostics Commercial Quote Management team. The position focuses on resolving XSLT production issues, leading migration from XSLT to .NET, integrating AI-generated code into CI/CD pipelines, and providing technical mentorship in a US-hours environment. 🗂️ Requirements: Strong experience with XSLT, Strong experience with .NET, Experience with CI/CD pipeline integration, Ability to support US-hours coverage, Experience resolving production issues, Experience with migration from XSLT to .NET 📃 Skills: XSLT, .NET, CI/CD, GitHub, Copilot, Claude, GDC, CLM 🏢 Description: Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions - from sales systems and automation to data platforms and AI. We operate where technology must be reliable, secure, and scalable. We deliver end-to-end projects: from analysis and architecture through implementation to development and maintenance. We are a trusted partner of industry leaders such as Salesforce, Veeva, UiPath, and Databricks. Model: remote Employment type: full-time We are looking for a contractor to backfill a senior technical resource on our Diagnostics Commercial Quote Management team. Responsibilities: US-hours coverage – Leverage US/US-friendly time zone to manage and troubleshoot complex US-specific document outputs XSLT ticket resolution – Directly resolve production XSLT issues while supporting the transition to new standards Migration execution – Lead/support migration from XSLT to .NET, including environment setup and implementation CI/CD pipeline integration – Integrate AI-generated code into CI/CD pipelines, ensuring secure and effective deployment within the Quote Management system (GDC) environment Technical mentorship – Serve as a technical liaison for output-related topics and GDC/CLM-specific questions Requirements: Strong hands-on experience with XSLT and .NET Experience integrating code into CI/CD pipelines Familiarity with AI-assisted development tools (e.g., GitHub Copilot, Claude Code) is a plus

🏢 Summary: Full-time remote role leading Salesforce project delivery within a global transformation initiative, ensuring alignment with product roadmap, scope, and timelines. The position coordinates cross-functional teams and oversees end-to-end project execution, risk management, and stakeholder communication. Focused on delivering high-quality Salesforce solutions in complex, large-scale environments. 🗂️ Requirements: Proven experience in Salesforce project management, Experience leading cross-functional teams (developers, QA, business analysts), Strong stakeholder management skills, Experience in project planning and resource coordination, Ability to manage risks, issues, and dependencies, Experience in large-scale or global transformation programs 📃 Skills: Salesforce, ProjectManagement, StakeholderManagement, RiskManagement, ResourcePlanning, QA, BusinessAnalysis 🏢 Description: Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions – from sales systems and automation to data platforms and AI. We operate where technology must be reliable, secure, and scalable. We deliver end-to-end projects: from analysis and architecture through implementation to development and maintenance. We are a trusted partner of industry leaders such as Salesforce, Veeva, UiPath, and Databricks. Model: remote Employment type: full-time Responsibilities: Lead Salesforce project delivery within the Galderma One initiative, ensuring alignment with the global product roadmap Coordinate the work of development, QA, and business analysis teams Act as the main point of contact between business stakeholders, product owners, and technical teams to ensure alignment on scope, priorities, and milestones Plan and oversee project schedules, delivery timelines, and resource coordination Monitor progress of development, testing, and analysis activities to ensure timely delivery and quality standards Identify, track, and manage project risks, issues, and dependencies, coordinating mitigation actions when needed Provide regular project status updates and reports, ensuring transparency on progress, risks, and outcomes Requirements: Proven experience in project management within Salesforce environments Experience leading cross-functional teams including developers, QA specialists, and business analysts Strong stakeholder management and communication skills with the ability to align business and technical teams Experience in project planning, resource coordination, and delivery management Ability to identify and manage risks, issues, and dependencies in complex projects Experience working in global or large-scale transformation programs is an advantage Strong organizational, leadership, and problem-solving skills Employment conditions: B2B contract Daily support from team leaders Dedicated certification budget Assistance in defining and support in your development path Benefits package Integration trips/events

🏢 Summary: Remote B2B role focused on designing and building a new CRM system using microservices architecture on AWS. The position involves full‑stack development with strong emphasis on backend services, scalable cloud solutions, and modern frontend architecture in React. You will work on system integrations and ensure high code quality through best engineering practices. 🗂️ Requirements: Experience building CRM systems, Strong knowledge of AWS services (API Gateway, Lambda, EC2, Fargate, S3, SQS, SNS), Proficiency in Node.js, Proficiency in TypeScript, Proficiency in React, Experience with PostgreSQL databases, Experience in backend application development, Experience with microservices architecture 📃 Skills: AWS, API Gateway, Lambda, EC2, Fargate, S3, SQS, SNS, Node.js, TypeScript, React, PostgreSQL, Microservices, SAP 🏢 Description: Craftware to ponad 500-osobowa firma technologiczna, która wspiera duże organizacje w rozwiązywaniu złożonych problemów biznesowych za pomocą nowoczesnych rozwiązań IT - od systemów sprzedażowych i automatyzacji, po platformy danych i AI. Działamy tam, gdzie technologia musi być niezawodna, bezpieczna i skalowalna. Realizujemy projekty end-to-end: od analizy i architektury, przez wdrożenie, aż po rozwój i utrzymanie. Jesteśmy zaufanym partnerem takich technologii jak Salesforce, Veeva, UiPath i Databricks. Miejsce pracy: Praca zdalna Rodzaj zatrudnienia: Pełny etat Zadania: Udział w projektowaniu i budowie nowego CRM dla departamentu Projektowanie i implementacja aplikacji w oparciu o architekturę mikroserwisową i usługi AWS Tworzenie czytelnego, testowalnego i łatwego w utrzymaniu kodu zgodnie z zasadami Clean Code Wykorzystywanie wzorców projektowych do budowania solidnych i elastycznych rozwiązań Aktywna praca z TypeScript Tworzenie responsywnych i wydajnych interfejsów użytkownika w React z dbałością o architekturę frontendową Współpraca z zespołami SAP w celu zapewnienia spójnej integracji systemów Uczestnictwo w code review, dzielenie się wiedzą i dbanie o wysokie standardy jakości w zespole Wymagania: Praktyczne doświadczenie w budowie systemów CRM Dogłębna wiedza i doświadczenie z usługami AWS ( m.in . API Gateway, Lambda, EC2, Fargate, S3, SQS, SNS) Znajomość Node.js Biegła znajomość TypeScript i React Znajomość i doświadczenie z bazami danych PostgreSQL Doświadczenie w tworzeniu aplikacji backendowych Mile widziane: Umiejętność projektowania efektywnych strategii testowania i pisania testów automatycznych Warunki zatrudnienia: Kontrakt B2B Codzienne wsparcie liderów zespołów Dedykowany budżet certyfikacyjny Pomoc w określeniu i wsparcie w Twojej ścieżce rozwoju Pakiet benefitów Wyjazdy integracyjne

🏢 Summary: Full-time remote Delivery Manager role responsible for high-quality IT service delivery, leading multidisciplinary technical teams, and managing international client relationships. The position focuses on SLA/KPI oversight, ITIL-based service management, and coordination of internal and external service providers. It combines operational leadership, process improvement, and Agile-driven delivery in complex IT environments. 🗂️ Requirements: Minimum 5 years experience as Service/Delivery Manager or Business Relationship Manager in IT, Experience managing multidisciplinary technical teams, Knowledge of ITIL processes (Incident, Change, Problem, Service Desk), Experience managing SLA/KPI and contractual obligations, Experience in international service delivery environments, Budget control and cost optimization experience, Knowledge of Agile/Scrum methodology, Fluent English, Willingness to travel domestically and internationally 📃 Skills: ITIL, Agile, Scrum, SLA, KPI, ITSM, ServiceNow, Jira, PMP, PRINCE2 🏢 Description: Craftware to ponad 500-osobowa firma technologiczna, która wspiera duże organizacje w rozwiązywaniu złożonych problemów biznesowych za pomocą nowoczesnych rozwiązań IT - od systemów sprzedażowych i automatyzacji, po platformy danych i AI. Działamy tam, gdzie technologia musi być niezawodna, bezpieczna i skalowalna. Realizujemy projekty end-to-end: od analizy i architektury, przez wdrożenie, aż po rozwój i utrzymanie. Jesteśmy zaufanym partnerem takich technologii jak Salesforce, Veeva, UiPath i Databricks. Poszukujemy doświadczonej osoby na stanowisko Delivery Manager, która dołączy do naszego zespołu w Craftware. Osoba na tym stanowisku będzie odpowiedzialna za dostarczanie usług IT wysokiej jakości, zarządzanie relacjami z klientami oraz koordynację zespołów w środowisku międzynarodowym. Miejsce pracy: Praca zdalna (z otwartością na delegacje) Rodzaj zatrudnienia: Pełny etat Zadanie i cele Zarządzanie dostarczaniem usług IT oraz dbanie o satysfakcję klientów poprzez proaktywną i regularną komunikację Kierowanie interdyscyplinarnym zespołem specjalistów technicznych skupionych wokół konkretnych klientów - budowanie współpracy, rozwijanie kompetencji zespołu i zapewnienie wysokiej jakości dostawy Pełnienie roli głównego punktu kontaktowego dla klientów - prowadzenie cyklicznych spotkań, przygotowywanie raportów miesięcznych i zarządzanie eskalacjami Koordynowanie usług dostarczanych wewnętrznie i zewnętrznie w celu zapewnienia spójnej i bezproblemowej obsługi Nadzorowanie przestrzegania zobowiązań kontraktowych (SLA/KPI) oraz identyfikowanie możliwości optymalizacji kosztów Współpraca z zespołami opartymi na ITIL: Major Incident, Change, Problem, Service Desk i innymi Identyfikowanie nowych możliwości biznesowych i aktywny udział w utrzymaniu oraz rozwoju relacji z klientami Tworzenie i rozwijanie procesów zarządzania serwisem oraz dokumentacji operacyjnej Wymagania Co najmniej 5 lat doświadczenia na stanowisku Service/Delivery Managera lub Business Relationship Managera w branży IT Udokumentowane doświadczenie w zarządzaniu zespołami wielodyscyplinarnymi Znajomość procesów ITIL (Incident, Change, Problem, Service Desk) i dobrych praktyk zarządzania usługami Doskonałe umiejętności zarządzania relacjami z klientem: obsługa eskalacji, raportowanie, regularne spotkania Doświadczenie w zarządzaniu usługami w środowisku międzynarodowym i wielokulturowym Kompetencje w zakresie zarządzania finansowego: kontrola budżetu, optymalizacja kosztów Znajomość metodologii Agile/Scrum Biegła znajomość języka angielskiego Gotowość do wyjazdów służbowych krajowych oraz zagranicznych Mile widziane Certyfikat ITIL (Foundation lub wyższy) Certyfikat PMP, PRINCE2 lub równoważny Doświadczenie w pre-sales: szacowanie zakresu, tworzenie ofert handlowych Znajomość narzędzi ITSM (ServiceNow, Jira Service Management lub podobne) Doświadczenie w firmie doradczej lub software house'ie Doświadczenie w branży telekomunikacyjnej Oferujemy Współpracę w oparciu o B2B (do 135 zł/h netto + VAT) System premiowy uzależniony od celów indywidualnych i zespołowych Codzienne wsparcie zespołu Dedykowany budżet certyfikacyjny Pomoc w określeniu i wsparcie w Twojej ścieżce rozwoju Pakiet benefitów Wyjazdy integracyjne Praca 100% zdalna (z uwzględnieniem delegacji)