May 7, 2026

SRE - Remote

Mid • Remote

The Company

Glassbox's mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.

Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.

Glassbox is looking for an SRE to join our global Cloud team.
We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.
We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.
Our customers are among the best, including six of the ten largest global banks, the world's largest hotel chain, the largest healthcare provider, and the largest telecommunications company in the U.S.
If you are a dynamic, successful, experienced metrics-driven leader, Glassbox might be a great fit.
Will you join us on this journey?

What will you do?

  • Provide technical and operational support for customers according to defined SLAs.
  • Work in cloud-based environments (primarily AWS) and operate/support Kubernetes-based systems (EKS).
  • Design, build, and maintain advanced automation systems to enhance reliability, monitoring, and operational efficiency across production environments.
  • Develop scalable monitoring and alerting solutions to proactively detect issues before they impact customers.
  • Build and maintain runbooks for NOC/SOC teams.
  • Serve as Tier-2 escalation for production incidents, including collaboration with DevOps and participation in a 24×7 on-call rotation.
  • Implement automation-driven improvements using scripts and configuration management tools to streamline system operations.
  • Leverage modern technologies and tooling to optimize system performance, observability, and resilience.
  • Work closely with the Cloud DevOps team to transition products from development to the production environment via continuous integration and deployment processes

What will you need?

  • At least 3 years of experience as an SRE/DevOps or in a similar cloud/monitoring role.
  • Hands-on experience with AWS.
  • Strong knowledge and practical experience working with Kubernetes and EKS.
  • Scripting experience with Bash and hands-on experience working with Linux systems.
  • Experience working with cloud monitoring, management, and alerting tools.
  • Strong troubleshooting skills in production environments.
  • Willingness to participate in a 24×7 on-call rotation.
  • Ability to work effectively as part of a collaborative team, with strong interpersonal skills and a positive, team-oriented mindset.
  • Assertive, confident, fast learner, and comfortable working in a fast-paced environment


Advantage:

  • Experience with Azure and AKS.
  • Knowledge of additional programming languages.
  • Experience with Prometheus, Grafana, or similar monitoring/observability tools.
  • Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science, or another related field experience.
  • AWS or Azure certifications

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You will collaborate with cross-functional teams to optimize operations and maintain service excellence. 🗂️ Requirements: Bachelor’s degree in Computer Science, Engineering, or related field, 3+ years of experience in Site Reliability Engineering or similar role, Experience with cloud platforms (AWS, GCP, or Azure), Hands-on experience with SRE practices (SLO, SLI, error budgets, postmortems, toil reduction, capacity planning, incident management), Proficiency in Python or other scripting/programming language, Experience with monitoring tools, Experience with CI/CD tools, Experience with infrastructure as code, Experience with configuration management, Knowledge of Kubernetes and Docker, English proficiency B2 or higher 📃 Skills: AWS, GCP, Azure, Python, Kubernetes, Docker, CI/CD, Terraform, Ansible, Monitoring, SLO, SLI, Git, Bash 🏢 Description: We are seeking a highly skilled and motivated Site Reliability Engineer (SRE) to join our team. In this critical role, you will collaborate closely with software developers and operations teams to ensure high reliability, scalability, and efficiency of our systems, with a strong focus on meeting and exceeding customer expectations. Your expertise will be crucial in deploying, maintaining, and automating our infrastructure and application environments to ensure seamless user experiences. Your proactive involvement will be key to enhancing system reliability, optimizing resource utilization, and ensuring continuous improvement in our operational practices. Your responsibilities will include defining and tracking Service Level Objectives (SLOs), managing error budgets, and reducing toil through automation. You will play a pivotal role in driving the success of technology initiatives, maximizing their impact across the organization, and ensuring that solutions consistently meet the high standards our customers expect. Responsibilities Collaborate with development, security, quality, and operation teams to implement SRE practices and ensure system reliability Define and support required level of reliability, availability, and performance for services and applications Design and deliver Cloud-based solutions tailored to client needs Troubleshoot, mitigate, and support fixing of the infrastructure and application issues in a timely manner Implement a monitoring system for the infrastructure and application reliability Communicate technical concepts clearly to both engineering teams and management stakeholders Requirements Bachelor’s degree in Computer Science, Engineering, or a related field 3+ years of hands-on experience in Site Reliability Engineering or related roles Proven experience in any cloud (AWS/GCP/Azure) Experience with implementing SRE practices such as SLO/SLI, Error budgets, Postmortems, Reducing Toil, capacity planning, and Incident Management Python or other scripting/programming language Strong background in monitoring tools Proficiency in CI/CD tools, infrastructure as code, and configuration management Solid knowledge of container orchestration technologies (Kubernetes, Docker) English language proficiency at an Upper-Intermediate level (B2) or higher Nice to have Expertise in deployment and management of LLMs, including technologies like RAG Certification in Kubernetes, AWS/GCP/Azure, or similar technologies Proven experience in DevOps Knowledge of managing and optimizing AI/ML models in production environments, including basic deployment, monitoring, and maintenance We offer/Benefits We gather like-minded people: Engineering community of industry professionals Friendly team and enjoyable working environment Flexible schedule and opportunity to work remotely within Poland Chance to work abroad for up to 60 days annually Business-driven relocation opportunities We provide growth opportunities: Outstanding career roadmap Leadership development, career advising, soft skills, and well-being programs Certification (GCP, Azure, AWS) Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru English classes We cover it all: Stable income (Employment Contract or B2B) Participation in the Employee Stock Purchase Plan Benefits package (health insurance, multisport, shopping vouchers) Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more Referral bonuses Corporate, social and well-being events Please, note: The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview. We will reach out to selected candidates exclusively. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Technology

Relativity

Senior Engineer - Site Reliability Engineering

Senior

Remote

Krakow, Poland

208,000 - 312,000 PLN/yr

🏢 Summary: Senior Software Engineer – SRE role focused on building and maintaining highly available, observable, and resilient cloud-native systems. The position emphasizes automation, CI/CD improvements, incident management, and implementation of reliability best practices across a SaaS platform. You will collaborate cross-functionally to enhance scalability, performance, and operational excellence. 🗂️ Requirements: 5+ years in Software Engineering, SRE, or Cloud Infrastructure, Experience with DevOps tools and practices, Proficiency in Python, Go, Java, or C#/.NET, Experience with at least two: GitHub, Azure DevOps, GitLab, Jenkins, Hands-on experience with observability tools, Strong experience with CI/CD pipelines and automation, Experience with cloud-native distributed systems, Experience in high-availability SaaS environments, Knowledge of SLOs, SLIs, and error budgets, Experience with incident management and root cause analysis, Experience implementing redundancy and disaster recovery, Experience with Agile methodologies 📃 Skills: Python, Go, Java, C#, DotNet, GitHub, Azure, GitLab, Jenkins, Prometheus, Grafana, OpenTelemetry, CI/CD, DevOps, SLO, SLI, SaaS, Automation, Cloud, DistributedSystems 🏢 Description: Job Overview As the Senior Software Engineer – SRE you will focus on implementing and maintaining reliability solutions across the platform. This role emphasizes hands-on engineering work, automation, and operational excellence. The Senior Software Engineer will work closely with other engineers to ensure systems are highly available, observable, and resilient. As a member of the engineering team, the Senior Software Engineer will work closely with Infrastructure, Engineering, and Product teams to develop highly resilient, observable, and automated solutions that enhance system availability and efficiency. The ideal candidate will bring deep technical expertise, strong problem-solving skills, and a passion for reliability engineering. Job Description and Requirements Job Responsibilities Implement, and advocate for best-in-class reliability, observability, and scalability practices across the platform. Develop automated solutions for system reliability, capacity planning, and incident response to minimize manual intervention. Participate in improving Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets to enhance system reliability. Contribute to CI/CD pipeline improvements and DevOps practices. Support root cause analysis (RCA) investigations, drive corrective actions, and advocate for a blameless postmortem culture. Participate in on-call rotations to ensure 24/7 availability of critical systems. Influence and mentor engineering teams on SRE principles, DevOps culture, and best practices. Stay ahead of industry trends, adopting new tools, frameworks, and methodologies to continually improve system reliability. Preferred Qualifications 5+ years of experience in software engineering, site reliability engineering, or cloud infrastructure roles. Experience with DevOps tooling and practices. Proficient in building service-oriented architectures and cloud-native distributed systems. Proficiency in programming languages such as Python, Go, Java, or C# or .Net. In-depth technical understanding and experience with at least two of the following DevOps platforms: GitHub, Azure DevOps, GitLab, or Jenkins. Hands-on experience with observability tools (e.g., Prometheus, Grafana, OpenTelemetry or others). Strong background in CI/CD pipelines, automation, and DevOps practices. Experience working in global, high-availability SaaS environments. Experience implementing redundancy and disaster recovery scenarios. Excellent teamwork and cross-group collaboration skills. Ability to collaborate with both technical and business professionals. Hands-on experience with Agile Project Development Methodologies. Experience delivering complex technical solutions. Excellent problem-solving, analytical, and communication skills. Nice to have: Experience with Chaos Engineering and/or AI Ops . Competencies and Skills Automation-First Mindset – Commitment to reducing toil through scripting and automation. Reliability Engineering – Expertise in SLOs, SLIs, error budgets, and high-availability architectures. Incident Management & Postmortems – Experience in handling production incidents and driving continuous improvement. Observability & Monitoring – Deep understanding of logging, monitoring, and alerting best practices. Practical knowledge of data structures and modern data engines. Collaboration & Communication – Ability to work across teams, influence stakeholders, and advocate for reliability improvements. Mentorship & Coaching – Passion for mentoring engineers and building an SRE culture within the organization. Additional Information This role offers a unique opportunity to shape the future of SRE in a cutting-edge SaaS company, ensuring the reliability and scalability of mission-critical applications for customers worldwide. If you are passionate about solving complex reliability challenges and driving technical excellence, we’d love to hear from you! Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify. Benefit Highlights: Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Flexible work arrangements Two, week-long company breaks per year Additional time off Long-term incentive program Training investment program All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: 208 000 and 312 000PLN The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Automation, Data Analysis, Database Management, Network Architecture, Performance Optimizations, Problem Solving, Project Management, Software Development, System Designs, Technical Leadership