Sr. Product Manager, Dialpad Sell

🏢 Summary: Senior Product Manager role leading the strategy, roadmap, and delivery of an AI-powered, cloud-based contact center solution. Responsible for defining and launching scalable, real-time systems that enhance agent workflows, analytics, and AI-driven capabilities. Partnering with engineering to build technically sophisticated B2B SaaS products that improve customer experience and operational efficiency. 🗂️ Requirements: 8+ years building B2B SaaS products, Strong knowledge of contact center workflows (agents, routing, IVR, WFM, QA, reporting), Experience with AI-driven product capabilities, Experience working with APIs, real-time systems, and data pipelines, Ability to define KPIs and use data for product decisions, Experience leading complex technical products with multiple dependencies, Bachelor’s degree or equivalent practical experience 📃 Skills: SaaS, AI, APIs, Realtime, Data, Analytics, IVR, Routing, WFM, QA, KPIs, Cloud 🏢 Description: About DialpadDialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a DialerAt Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleAs a Senior Product Manager, you’ll lead the strategy, roadmap, and delivery of our AI-powered contact center solution, Dialpad Support. From conception to launch, you’ll work closely with Engineering and Design to develop capabilities that shape how Dialpad’s customers provide services to their users (e.g., support, hotlines, etc.). By collaborating with marketing, sales, and CX, you’ll drive adoption and engagement with your product, ultimately helping every business deliver world-class customer experiences. Dialpad powers modern, cloud-based omnichannel customer engagement through agent experiences, supervisor tools, routing, analytics, and quality management, all infused with AI at the core. Your work will help our customers realize measurable improvements in agent efficiency, customer satisfaction, and business scalability. This position reports to our Product Management VP and has the opportunity to be based in our Austin Office. What you’ll do Own product strategy and roadmap for the contact center business line, defining what to build, when to do it, and why it matters. Develop a deep understanding of customer pain points and business opportunities across industries, segments, and geographies through research, data analysis, and direct engagement to inform and support your product decisions and guide prioritization. Lead the ideation, design, specification, development, and release of solutions through the entire project lifecycle, leveraging strong working relationships with Engineering, Design, Marketing, and Sales. Maintain the quality of your product by identifying product and technical issues and actively developing and tracking solutions for a product line used by thousands of agents and supervisors every day. Measure your impact through quantitative and qualitative data, connecting your work to the business outcomes that customers care about most. Champion your product, both externally and internally, to generate excitement and ensure alignment, including customer briefings and roadmap discussions. Approach your role with a growth mindset and a willingness to roll up your sleeves and solve problems as they arise. Balance short-term customer asks with long-term platform scalability and architectural integrity. Monitor the competitive landscape to inform differentiation and positioning. Skills you’ll bring 8+ years of experience building a B2B SaaS product. Strong understanding of contact center workflows (agents, supervisors, routing, IVR, reporting, WFM, QA, or AI-driven capabilities). Proven ability to lead complex products with multiple stakeholders and dependencies. Experience working closely with engineering teams on technically sophisticated systems (APIs, real-time systems, data pipelines). Fluency in AI systems and a passion for applying this technology both within the Dialpad product and to improve your daily work. Data-driven mindset with the ability to define KPIs and make informed trade-offs. Excellent communication skills — able to influence without authority and clearly articulate decisions. Comfort operating in ambiguity and driving clarity in fast-evolving environments. Bachelor's degree or equivalent practical experience. Why Join Dialpad Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee’s impact Competitive salary, comprehensive benefits, and real opportunities for growth We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

🏢 Summary: Leadership role to build and scale a 0→1 ML/AI platform enabling large-scale model training and inference across the organization. The position drives technical vision, roadmap, and organizational structure while overseeing multiple teams and managers. It covers the full AI lifecycle, from training and serving to deployment and monitoring, using open-source tooling. 🗂️ Requirements: Experience building 0→1 ML/AI platforms, Hands-on experience with open-source ML infrastructure (e.g., Ray, AnyScale), Strong technical background in large-scale training and inference systems, Experience managing managers and leading multiple engineering teams, Proven record of delivering production-grade AI systems, Experience defining technical vision and roadmap for AI platforms, Experience supporting full AI lifecycle: training, serving, deployment, monitoring 📃 Skills: Python, Ray, AnyScale, ML, AI, OpenSource, Training, Inference, Deployment, Monitoring, Infrastructure, Platforms 🏢 Description: The AI platform is responsible for all AI infrastructure across Datadog. Our mission is to provide tools and platforms that enable data scientists and engineers to conduct large-scale training and inference with ease. We support products such as Bits AI, LLMObs and all our AI research. You’ll join a new and fast growing team that is critical to the future of Datadog. You will support building and scaling the team, help define our technical vision and help shape the roadmap. You will manage other managers and help define the future structure of our organization, participating in the recruitment of the future managers and ICs of the department. You’ll work closely with partner teams in the AI platform organization ensuring a seamless AI development cycle. You’ll also partner with the Applied AI org, product engineering teams, and Datadog infrastructure & tooling teams to build out systems from the ground up. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Lead a fast-growing organization around 20 people across 2 teams soon to be 3. You will define the roadmap for your scope and work with ICs and managers to establish the technical direction Collaborate with the engineering team and product manager to define the future of the roadmap Create a strong organizational culture centered around our engineering standards and customer- focused approach Support the whole lifecycle of AI development, including model training, serving, deployment and monitoring Who You Are: You’ve led teams that have built 0 to 1 ML/AI Platforms, with an emphasis on Open Source Tooling (i.e. Ray / AnyScale), versus pure out-of-the-box solutions. An experienced engineer and team player with strong technical skills to influence the technical direction of your teams A people leader with strong interpersonal skills, who has built and led high-performing software engineering teams, including managing managers Interested in working on an early stage project with many challenges to solve and a fast iteration cycle. You bring a strong bias for delivery and make impact through ambiguity. You have a track record of delivering high-quality software on schedule and collaborating closely with product partners. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our Internal panel discussions Free, global mental health benefits for employees and dependents age 6+ Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-HybridDatadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.The reasonably estimated yearly salary for this role at Datadog is:$234,000—$300,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

🏢 Summary: Leadership role responsible for defining and delivering AI-driven product strategy and roadmap, including embedded and standalone AI capabilities. The position leads a team of product managers and collaborates cross-functionally to build scalable AI observability and security solutions. Focused on driving innovation, data-driven decision-making, and measurable business impact through AI products. 🗂️ Requirements: Proven experience in AI product management, Track record of delivering AI-driven products, Deep knowledge of AI and machine learning, Strong understanding of data science concepts, Experience leading and mentoring product managers, Experience managing complex product roadmaps, Experience collaborating with engineering and data science teams, Ability to drive data-driven product strategy, Experience managing large-scale AI initiatives 📃 Skills: AI, MachineLearning, DataScience, Analytics, Observability, Security, SaaS, ProductManagement, Roadmapping 🏢 Description: The Applied AI Products organization at Datadog is responsible for delivering AI-driven solutions that power the next generation of our product offerings. We are looking for a Director of Product Management to lead and shape the roadmap and delivery of AI-driven product capabilities at Datadog. In this role, you will bring a combination of technical expertise, product management experience, and an understanding of AI technologies to help position Datadog as a leader in the AI observability and security space. You will lead a team of product managers and collaborate with senior leadership in engineering and design. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the vision and strategy for AI-driven products, ensuring alignment with overall company goals and customer needs. This will include managing our embed program to enhance the capabilities of existing products as well as developing dedicated and independent AI products. Lead and mentor a team of product managers, helping them grow and advance their careers while ensuring the delivery of high-quality, AI-powered features. Collaborate with cross-functional teams including engineering, data science, marketing, and sales to deliver AI product solutions that meet customer needs and business objectives. Identify new opportunities for AI product innovation and drive them from concept to execution, ensuring they have a measurable impact on our customers and the business. Work closely with customers and stakeholders to deeply understand their pain points, ensuring that AI solutions are delivering tangible value and solving real-world problems. Define AI product roadmaps and manage the prioritization of features and initiatives to ensure the team’s efforts are aligned with business goals. Drive a culture of data-driven decision-making by working closely with data science and analytics teams to inform product strategy and validate assumptions. Promote a product-first mindset across the organization, ensuring that the user experience and business value are central to every product decision. Foster a culture of innovation and excellence in AI product development, ensuring that Datadog remains a leader in AI-powered observability and security solutions. Who You Are: You have proven experience in AI product management, with a track record of successfully leading the development and delivery of AI-driven products and solutions. You have deep technical knowledge of AI technologies and a strong understanding of machine learning, data science, and related fields, with the ability to translate these capabilities into compelling product experiences. You have successfully led product teams, including mentoring and developing product managers, while balancing the need for leadership and hands-on execution. You are skilled at prioritizing and delivering complex product roadmaps, balancing short-term needs with long-term strategic goals. You are experienced in collaborating with cross-functional teams, including engineering, design, data science, and business stakeholders, to deliver high-impact AI products. You have a customer-first mindset, always striving to understand and solve customer pain points through innovative AI-driven solutions. You are a strong communicator and influencer, capable of building relationships with senior leadership, engineering teams, and external stakeholders to drive alignment and move initiatives forward. You have a proven ability to manage large-scale AI product initiatives, balancing technical feasibility, user experience, and business impact. If you’re passionate about shaping the future of AI products and driving innovation at scale, we’d love to hear from you! Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. Benefits & Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intra-departmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds Access to Inclusion Talks, our Internal panel discussions Free, global Spring Health benefits for employees and dependents age 6+ Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.The reasonably estimated yearly salary for this role at Datadog is:$300,000—$385,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

🏢 Summary: Lead the vision and delivery of AI-powered infrastructure remediation capabilities that proactively detect and autonomously resolve issues across cloud environments. Own the end-to-end product roadmap spanning UI, CLI, agents, and developer workflows, ensuring safe, trustworthy automation. Drive cross-functional execution to build AI systems that identify, execute, and validate fixes across distributed systems. 🗂️ Requirements: 5+ years Product Management experience in cloud infrastructure or SaaS, Experience shipping AI-driven products, Knowledge of large language models and agent-based systems, Understanding of AI evaluation and safety concepts, Technical knowledge of cloud infrastructure, Ability to reason about APIs and distributed systems, Experience building products for developer or operator audiences 📃 Skills: AI, LLM, Agents, Cloud, SaaS, APIs, DistributedSystems, Infrastructure, Observability, Automation, CLI, UI 🏢 Description: As a Senior Product Manager – AI Remediation, you will define, build, and launch capabilities that proactively and autonomously resolve issues before they escalate into production incidents. You will own a broad roadmap focused on AI-powered automation across infrastructure types including hosts, containers, serverless, and networking. This role spans multiple developer entry points, from the Datadog application to IDEs, CLI, and other workflows, ensuring a consistent experience wherever users operate. You’ll partner closely with Engineering, Design, and customers to build AI systems and agents that safely identify, execute, and validate fixes while preserving trust. This is an opportunity to lead a high-impact initiative at the intersection of AI, infrastructure operations, and autonomous observability. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead the product vision and roadmap for AI-driven infrastructure remediation, evolving Datadog from passive observability to proactive, safe action. Define and launch an end-to-end remediation experience across the Datadog UI, agent and chat interfaces, CLI, and other developer workflows. Partner with Design to create user-facing experiences that make proactive remediation intuitive, transparent, and trustworthy. Define AI-powered building blocks that identify remediation opportunities and safely execute actions while maintaining customer confidence. Collaborate cross-functionally with infrastructure monitoring, core platform, and AI product teams to integrate remediation capabilities across the Datadog platform. Establish quality standards and success metrics for remediation, including correctness, safety, and user trust. Who You Are: 5+ years of Product Management experience shipping technical products in cloud infrastructure or SaaS environments, ideally for developer or operator audiences. Have experience shipping AI-driven products and comfortable reasoning about large language models, agent-based systems, evaluation, and safety considerations. Customer-focused, with empathy for how developers and operators work across applications, terminals, and collaboration tools. Technically fluent, with knowledge of cloud infrastructure and the ability to reason about APIs, distributed systems, and AI/ML concepts. Comfortable making thoughtful decisions in ambiguous environments and balancing speed with long-term platform integrity. Clear and concise communicator who can lead cross-functional initiatives and align stakeholders around a shared vision. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Generous and competitive benefits package New hire stock equity (RSUs) and employee stock purchase plan Continuous career development and pathing opportunities Employee-focused best in class onboarding Internal mentor and cross-departmental buddy program Friendly and inclusive workplace culture Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-HybridDatadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.The reasonably estimated yearly salary for this role at Datadog is:$187,000—$240,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

🏢 Summary: Senior Software Engineer role focused on designing and delivering new features and PoCs end-to-end on a large-scale SaaS and data platform. The position emphasizes backend development in Python, extending a mature system, and leveraging AI/LLM tools to accelerate development and improve engineering workflows. Fully remote with high ownership and impact on product direction. 🗂️ Requirements: 7+ years of Software Engineering experience, Strong experience with Python, Experience with Django, Experience building large-scale production systems, Experience designing and maintaining REST APIs, Strong understanding of distributed systems, Strong understanding of backend architecture, Daily practical use of AI tools and LLMs in development workflows, Experience with cloud environments, Ability to independently design and deliver end-to-end solutions, Professional English proficiency 📃 Skills: Python, Django, REST, API, SaaS, LLM, AI, Cloud, DistributedSystems, Backend 🏢 Description: Does building awesome, innovative products that add up to something meaningful sound like a dream come true? Come join us and make that vision a reality! About We are looking for a product-driven Senior Software Engineer who thrives in fast-paced environments and enjoys turning ideas into practical, user-focused solutions. In this role, you will independently design and deliver new features and PoC end-to-end on top of an existing large-scale SaaS and data platform. Rather than working in a purely greenfield environment, you will extend and evolve a mature platform with new capabilities, focusing on speed, usability, and real customer value. A key part of this role is the daily use of AI and LLM-based tools to accelerate development workflows, prototyping, research, testing, and delivery. We are looking for someone who not only uses AI tools effectively but also understands how to integrate AI reasoning and automation into modern software engineering practices. Responsibilities Independently design, prototype, and deliver new features and PoCs end-to-end Translate product ideas into scalable and user-focused backend solutions Validate technical feasibility and make pragmatic architectural decisions Use AI tools, coding copilots, and LLM-based workflows to accelerate development, experimentation, and delivery Build and maintain scalable backend services and REST APIs using Python (preferably Django) Collaborate closely with Product, Design, and Engineering teams to shape and refine new features Contribute to engineering quality through code reviews, technical guidance, and knowledge sharing Continuously explore and introduce practical AI-driven workflows that improve engineering productivity and delivery speed Our offer Competitive salary on B2B contract Fully remote position Real impact and independence at work Individual career path Work-life balance A non-corporate atmosphere where innovation, personal growth, and teamwork thrive 100+ smart, curious & ambitious engineers What you bring 7+ years of experience as a Software Engineer Strong experience with Python and preferably Django Experience building and maintaining large-scale production systems and REST APIs Strong understanding of distributed systems and modern backend architecture Demonstrated daily use of AI tools and LLMs in real engineering workflows (e.g. code generation, prototyping, refactoring, testing, documentation, automation) Experience integrating with complex platforms and cloud environments Ability to independently deliver solutions with minimal supervision Strong product mindset and focus on solving real user problems Excellent communication and collaboration skills across Product, Design, and Engineering teams Curiosity, ownership, and passion for learning and experimenting with new technologies Professional level of English Nice to Have Experience mentoring or coaching engineers Experience working with data products and related scalability challenges Experience promoting AI-driven engineering practices and helping teams adopt modern AI workflows Benefits International Projects Small Teams Flat Structure Friendly Atmosphere Flexible Hours Individual Career Path We want your TALENT! Don’t hesitate and APPLY! We are happy to tell you more details about this position in a phone call. Our recruitment process is very fast and straightforward to ensure a great experience from the first interview to joining your dream team!

🏢 Summary: Senior product leadership role focused on building new 0→1 partner-driven products and experiences from concept to launch in a high-autonomy environment. The position owns vision, strategy, and execution while collaborating with engineering and partners to deliver scalable, high-impact solutions. This role emphasizes rapid iteration, technical fluency, and shaping a growing partner ecosystem. 🗂️ Requirements: 8+ years of product management experience, Experience with B2B products or partner integrations, Proven 0→1 product development experience, Track record of launching products from MVP to market, Ability to work in high-autonomy, ambiguous environments, Strong technical fluency with system design understanding, Experience collaborating closely with engineering teams, Experience defining product roadmaps based on market and customer insights 📃 Skills: ProductManagement, B2B, APIs, Integrations, SystemDesign, Roadmapping, MVP, DataAnalysis 🏢 Description: At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!We have an opening for a senior product leader who loves building new things and thrives in ambiguity. You’ll create experiences with partner companies that deliver real, outsized value to customers—things that could never exist alone. This is a 0→1 role: you’ll own the vision, strategy, and execution, moving fast, iterating constantly, and shaping the future of our partner ecosystem. What You’ll Do: Lead the creation of new partner-driven products and experiences from concept to launch. Collaborate deeply with engineering, design, and partners to turn bold ideas into scalable solutions. Spot market opportunities, uncover customer pain points, and define high-impact product roadmaps. Test, learn, and pivot quickly—combining data, insight, and intuition to drive results. Influence internal and external stakeholders, aligning teams around strategy and execution. Mentor others, shaping product thinking and partner-focused innovation across the organization. Who You Are: 8+ years of product management experience with B2B, partner integrations, or co-created products is required to thrive in this role. Show success in leading 0→1 product development, taking ideas from ambiguous problem spaces through validation, MVP, and successful launch. Proven track record of shipping impactful products in high-autonomy, ambiguous environments. Strong technical fluency—you can meaningfully engage with engineers and system design. Deep market and customer insight—know how to turn opportunity into value. Comfortable structuring chaos and making decisions with imperfect information. Customer-obsessed mindset—focused on creating experiences that delight and surprise. A builder mentality—you act fast, iterate relentlessly, and take ownership of outcomes. Why You’ll Love It: Full ownership: define the vision, strategy, and execution of transformative partner experiences. Co-create with other companies to unlock value that no one could achieve alone. Drive impact at scale—your work will shape how customers experience our ecosystem. Operate at the cutting edge of product innovation in a high-growth, collaborative startup environment. #LI-Remote #LI-HK1The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees$155,000—$194,000 USDWhy You’ll Love Us: We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. At Constant Contact, we respect personnel privacy and are committed to protecting the personal information we obtain and maintain from both current, former, and prospective employees. We maintain this Personnel Global Privacy Notice (this “Notice”) in compliance with applicable privacy laws, including the California Consumer Privacy Act (the “CCPA”) and the UK General Data Protection Regulation (collectively, the “Data Protection Laws”). Click here for a full copy of our General Personnel Privacy Notice. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

🏢 Summary: Senior or Staff Product Engineer role focused on building and shipping intuitive, high-performance end-to-end web product experiences in an AI-native accounting platform. The position involves owning full-stack feature delivery from UI to server-side logic, collaborating directly with leadership and design, and setting engineering best practices. The role requires strong frontend expertise, cloud infrastructure knowledge, and hands-on work with modern AI tooling. 🗂️ Requirements: 5+ years of full-stack product engineering experience, Proven experience building and shipping production web applications, Strong practical experience with React and TypeScript, Experience designing and working with AWS or GCP cloud infrastructure, Ability to design and implement scalable server-side logic, Experience delivering end-to-end features from frontend to backend, Ability to work on-site 4–5 days per week in Wrocław 📃 Skills: TypeScript, React, Node.js, AWS, GCP, Terraform, PostgreSQL, OpenAI, Azure, GitHub, Figma, LLM 🏢 Description: ABOUT THE COMPANY We're an applied AI company building an AI-native alternative to legacy accounting software — a market worth tens of billions in annual recurring revenue. Our mission is to help entrepreneurs focus on what matters in their business and life, and to help their accountants become more strategic. We've raised $20M from a group of top-tier investors and have grown ARR 60% month-on-month since our public launch. We now serve thousands of businesses and are expanding our product to serve accountants directly — creating a two-sided platform where both business owners and their accountants use and recommend us. We're at an early but proven stage, moving fast, and building a world-class engineering team in Wrocław to match our ambition. ABOUT THE ROLE We're looking for a Senior or Staff Product Engineer with a strong track record of building intuitive, performant end-to-end product experiences. The defining quality of this role is craft — you care deeply about how things feel to use, and you're energised by the opportunity to make software feel like magic because AI is doing real work behind the scenes. You'll work directly with the CEO, Operations, AI, and Design teams to scope and ship user-facing features. There's no product manager layer here — you'll engage directly with users, iterate quickly, and own the quality of what you deliver from UI through to server-side logic. WHAT YOU'LL WORK ON End-to-end feature delivery Work directly with the CEO, Operations, AI, and Design teams to scope and ship polished, scalable user-facing features with beautiful UI components and robust server-side logic. Engineering best practices Redefine what best-in-class software development looks like for the team. You'll set the standard, not follow it. Technology evaluation Continuously research and evaluate new technologies to improve the speed, scalability, and performance of the product. Bring recommendations and drive adoption. User-focused iteration Engage directly with users to understand how the product is being used, iterate quickly, and deliver experiences that feel genuinely polished — not just functional. WHAT WE LOOK FOR 5+ years of full-stack product engineering A strong track record building and shipping full-stack production web applications that real users depend on. Modern frontend fluency Deep practical experience with React and TypeScript. You write frontend code that is fast, accessible, and maintainable — and you have an eye for detail in UI. Cloud infrastructure experience Familiarity with AWS or GCP architecture and design patterns, and an understanding of how infrastructure choices affect product performance and reliability. Strong communication Clear written and verbal communication. You can articulate trade-offs, give and receive direct feedback, and work well without a lot of process around you. Bonus Experience as a founder or early founding team member. Familiarity with modern LLM tooling and AI-assisted development (Cursor, Claude Code, etc). Background in finance or accounting. TECH STACK TypeScript, React, Node.js, AWS, Terraform, PostgreSQL, OpenAI, Azure AI. The team uses GitHub, Slack, Linear, Figma, and Notion day to day. THE TEAM Small, senior, and in-person. The office is in central Wrocław, next to the main train station. The expectation is 4–5 days a week in the office — this is a deliberate choice, not a compromise. Relocation support is available for the right candidate. COMPENSATION & BENEFITS Salary $130,000 – $190,000 USD depending on experience, plus competitive equity. Wellness and commute stipend $100 per month. Hardware Premium hardware provided — MacBook Pro and AirPods. Food Daily in-office lunch and dinner. Time off 20 PTO days plus 9 US public holidays. Relocation Support available for candidates relocating to Wrocław.

🏢 Summary: Senior Product Manager role owning a multi-product AI banking suite (chat, voice, and digital) used by financial institutions, driving product direction, optimization, and growth across a shared AI platform. Responsible for scaling AI-powered member experiences, improving automation quality, and aligning multi-channel products into a seamless system. Acts as senior individual contributor leading portfolio strategy and leveraging AI-native workflows to manage and enhance product performance. 🗂️ Requirements: 8+ years product management experience, 3+ years managing multiple products simultaneously, Experience shipping AI-powered products where AI is core, Experience optimizing and growing B2B SaaS products, Strong UX expertise for member-facing products, Experience presenting to US financial institution executives, Experience leading product direction as senior IC, Hands-on use of AI tools for analytics, automation, and workflows, Experience with multi-channel products (chat, voice, digital), Experience building or working with custom AI agents or AI workflows 📃 Skills: AI, SaaS, UX, VoiceAI, ConversationalAI, Automation, Analytics, Dashboards, Agents, MCP, Cursor, Copilot, Claude, Replit, Scripts, APIs 🏢 Description: Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. Ultimately, our mission is to drive financial well-being for millions of consumers. With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.About the Role: You're taking ownership of the product portfolio that drives the majority of interface.ai's current revenue: a multi-product AI suite spanning chat, voice, and digital channels, deployed across a large and growing base of financial institutions. This is an operator's challenge at a critical growth moment. Assess health across products, prioritize ruthlessly, and drive improvements that compound across the entire suite. The products share a common AI platform, and your job is to make them work together seamlessly while pushing each product's metrics higher. You'll be the senior IC and product anchor for the member-facing product pillar, setting product direction, mentoring peer PMs, breaking ties, and ensuring the existing products continue to deliver while the company invests in the future. Key Responsibilities AI-powered digital banking: The chat-based member experience, covering account management, transactions, service resolution, and more AI-powered voice banking: The same core capabilities delivered through phone-based conversational AI, with a focus on automation quality and member experience AI-powered conversion: End-to-end workflows that guide members through applications and complex financial actions across chat and voice, turning intent into completionProactive intelligence: How the platform surfaces the right information, reminders, insights, and opportunities to members at the right time across all channels Pillar leadership: Set product direction for the member-facing pillar. Mentor PMs, have input on hiring, and raise the quality bar Required Qualifications 8+ years in product management, with 3+ years managing multiple products simultaneously (not sequentially) Experience shipping "AI-powered products with a high quality bar" where AI was core to the experience, not a bolt-on feature Strong UX sensibility member-facing products demand high craft quality Track record optimizing and growing existing B2B SaaS products, not just 0-to-1 building Customer-facing: comfortable presenting to and working with US-based financial institution executives Experience as a senior IC leading a product line setting direction for and mentoring 2-3+ PMs through influence (not people management) AI-native workflow: You build with AI daily — analyzing user data, drafting specs, building dashboards, automating workflows. The specific tools don't matter (Cursor, Copilot, Claude, Replit, custom scripts — all count); what matters is that you've moved beyond prompting into building. This is how you manage the breadth of a multi-product portfolio without drowning in it. Preferred Skills Voice AI or conversational AI product experience Financial services or financial institution industry knowledge Built AI-powered products at scale (millions of end users) Experience with multi-channel product experiences (voice + chat + digital) Built custom AI agents, MCP integrations, or automated AI workflows for product management tasks Who you are? You're the operator who walks into a multi-product portfolio and within weeks knows exactly which product is healthy, which is underperforming, and which metric to move first. You don't just manage products, you manage a *system* of products that share infrastructure, serve overlapping users, and compound in value when they work together. You've been the person that enterprise customers trust. You can walk into a room of financial institution executives, understand their pain in the first ten minutes, and translate it into a product improvement by the end of the week. You balance customer empathy with business discipline: you won't build something just because a customer asks, but you'll never dismiss a pain point without investigation. You build your own tools and workflows. You use AI to track portfolio health, analyze usage patterns at scale, prototype product improvements, and automate the parts of product management that don't require human judgment — building agents, creating automated workflows, writing scripts, whatever makes the work faster. You manage a multi-product portfolio at a pace that would be impossible without AI, and that's the point. Our Values Act Like You're the Founder: Own the outcome from start to finish No Fear. Speak Your Mind: Candor moves us forward Pursuit of Excellence: Raise the bar, every time AI-First Mindset: Think automation, intelligence, and scale-first in every solution Don't Assume. Seek to Understand: Start with questions, not conclusions How We Work? Every PM builds with AI daily. Our standard toolkit is Cursor, MCP integrations, and custom AI agents — and we onboard every new hire on these tools in their first week. We hold a high quality bar and move at startup speed. Flat organization. No empire-building. Compensation Base Salary is expected to be between $250,000 - $320,000, plus 10%bonus and stock options. Exact compensation may vary based on skills and location. We're an in-office company in Bay area, driven by a shared commitment to excellence and velocity. This role is based in our Palo Alto office and is expected to work on-site with the team. Benefits 100% paid health, dental & vision care 401(k) match & financial wellness perks Discretionary PTO + paid parental leave Mental health, wellness & family benefits A mission-driven team shaping the future of banking At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

🏢 Summary: Senior platform product role owning the AI infrastructure powering multi-agent banking assistants across voice and digital channels. Responsible for defining technical direction, model lifecycle, orchestration, performance, safety, and platform contracts to scale to millions of users. Acts as a senior IC setting standards for AI-native, enterprise-grade, multi-tenant systems. 🗂️ Requirements: 8+ years product management experience, 3+ years at Staff/Principal level on platform, AI/ML, or infrastructure products, Experience owning multi-component platform used by multiple product teams, Ability to read code, review architecture, and debug production issues, Experience with LLM orchestration, evaluation, and fine-tuning pipelines, Experience defining and governing APIs, versioning, and platform contracts, Experience in enterprise SaaS with multi-tenant and compliance requirements, Knowledge of inference optimization and latency management for real-time systems 📃 Skills: LLM, RAG, RLHF, RLAIF, APIs, ASR, TTS, Python, Quantization, Encryption, SOC2, GDPR, Cursor, Copilot 🏢 Description: Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. Ultimately, our mission is to drive financial well-being for millions of consumers. With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.Company: interface.ai Location: Palo Alto, CA (In-Office) Reports to: VP of Product Compensation: $250,000 - $320,000 base salary + bonus + equity (depending on location & experience) About interface.ai Banking hasn't kept up with how people actually live their financial lives. At interface.ai, we're building AI-native products that transform how millions of Americans interact with their financial institutions, making every interaction intelligent, personal, and proactive.Our platform powers AI agents that handle real banking tasks end-to-end: moving money, resolving issues, converting loans, and surfacing financial insights across voice, chat, and digital channels. We're not building another chatbot. We're building the AI infrastructure that will become the primary way people bank, unlocking a massive market opportunity by displacing the legacy systems that financial institutions have been stuck with for decades. With two-thirds of Americans living paycheck to paycheck, only 17% financially literate, and 50% holding less than $500 in savings, the urgency is real. We're putting financial well-being on autopilot. We power AI agents for 100+ financial institutions, serving millions of banking members across the U.S., and are backed by leading investors including Avataar Venture Partners and Blume Ventures. Our platform enables banks and credit unions to automate high-volume customer interactions across voice and digital channels while improving resolution rates, reducing operational costs, and increasing customer engagement. Key credibility anchors: Series B AI company building agentic AI infrastructure for financial institutions Trusted by 100+ banks and credit unions across North America Serving millions of end users through conversational AI across voice, chat, and mobile channels The Opportunity You will own the AI platform that every product at the company depends on. This is not a support function: the platform is the competitive moat. Your decisions directly determine the ceiling of what every other product team can build. You'll inherit a multi component platform, assess what exists, and define what comes next: what to consolidate, what to invest in, what to sunset. As the senior IC in a pillar of 3-4PMs, you'll set technical direction, mentor, and raise the quality bar, while partnering with engineering leadership to scale the system to millions of end users at startup speed. What You'll Own Agent runtime & orchestration: multi-agent orchestration, memory/context management, tool routing, goal planning, and policy-aligned behavior Platform contracts: APIs, versioning, deprecation, and migration strategy: you define the boundaries and the lifecycle for all consuming teams Model lifecycle: selection, evaluation, benchmarking, fine-tuning enablement, and prompt optimization. You define when to prompt-tune vs fine-tune vs switch models. Inference performance & reliability: latency budgets, caching, batching, quantization, multi-region deployments, fallbacks, and safe rollout patterns (canaries, feature flags, rollback) Safety & compliance: PII detection/masking, prompt/response safety policies, tenant isolation, SOC2/GDPR readiness, audit logs, and encryption: compliance is a product requirement, not an afterthought Evaluation & quality: offline golden sets, regression testing, hallucination measurement, task success metrics, and production-to-improvement feedback loops Voice & multimodal: ASR/TTS integration patterns, WER, interruption handling, turn-taking, and latency budgets for real-time conversational intelligence Pillar leadership: You set technical direction, mentor, raise the bar, and have input on hiring. You prioritize competing demands from multiple product pillars, define the platform investment thesis, and protect the platform from becoming a feature factory. Who You Are You think in systems, not features. You read a platform outage postmortem and immediately see the product decision that caused it. You've built API contracts that entire product orgs depend on, and you've made the hard call to break one when the platform needed to evolve. You understand the full AI stack: from model training through inference optimization to production monitoring. You can spec a fine-tuning pipeline, set latency budgets for real-time voice, and debate quantization trade-offs with a staff engineer, all in the same week. You build your own tools. You use AI to prototype, analyze, and accelerate your work — building agents, writing scripts, creating automated workflows, whatever gets the job done fastest. Not because someone told you to, but because you can't imagine working any other way. What You Bring 8+ years in product management, with 3+ years at Staff/Principal level on platform, AI/ML, or infrastructure products Owned a multi-component platform serving multiple product teams, not just a single product Deep technical fluency: can read code, review architecture, and debug production issues alongside engineers Experience with AI/ML platforms: LLM orchestration, model evaluation, fine-tuning, RAG, agentic frameworks, or similar Experience governing platform contracts and managing how internal teams consume capabilities Built in enterprise SaaS environments with multi-tenant, compliance, and governance requirements AI-native workflow: You build with AI daily — creating agents, automating analyses, prototyping with code, building custom workflows. The specific tools don't matter (Cursor, Copilot, Claude, Replit, custom scripts — all count); what matters is that you've moved beyond prompting into building. Bonus Points Financial services or regulated industry experience Voice/ASR/TTS systems and real-time latency-sensitive products LLM evaluation frameworks, multi-agent orchestration, or RLHF/RLAIF Knowledge graph or RAG-based retrieval systems Built a platform team from scratch Our Values Act Like You're the Founder: Own the outcome from start to finish No Fear. Speak Your Mind: Candor moves us forward Pursuit of Excellence: Raise the bar, every time AI-First Mindset: Think automation, intelligence, and scale-first in every solution Don't Assume. Seek to Understand: Start with questions, not conclusions How We Work Every PM builds with AI daily. Our standard toolkit is Cursor, MCP integrations, and custom AI agents — and we onboard every new hire on these tools in their first week. We hold a high quality bar and move at startup speed. Flat organization. No empire-building. What We Offer 100% company-paid medical, dental, and vision coverage 401(k) with company match and financial wellness perks Discretionary PTO + paid parental leave Mental health, wellness, and family benefits Competitive equity with meaningful upside At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

🏢 Summary: Senior platform product leader role owning the AI infrastructure powering a universal banking assistant used by millions. Responsible for defining and scaling multi-agent orchestration, model lifecycle, platform APIs, inference performance, and compliance across voice and digital channels. Sets technical direction for the AI platform, enabling product teams to build on a secure, reliable, and high-performance foundation. 🗂️ Requirements: 8+ years product management experience, 3+ years at Staff/Principal level on platform, AI/ML, or infrastructure products, Experience owning multi-component platform serving multiple teams, Ability to read code and review system architecture, Experience with LLM orchestration and model evaluation, Experience defining and governing platform APIs and contracts, Experience in enterprise SaaS with multi-tenant architecture, Knowledge of inference optimization and latency management, Experience with compliance and security in regulated environments 📃 Skills: LLM, RAG, RLHF, APIs, Microservices, Python, ASR, TTS, Quantization, Fine-tuning, Orchestration, Multi-agent, Benchmarking, Encryption, SOC2, GDPR, Cursor, Copilot 🏢 Description: Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. Ultimately, our mission is to drive financial well-being for millions of consumers. With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.Company: interface.ai Location: Palo Alto, CA (In-Office) Reports to: VP of Product Compensation: $250,000 - $320,000 base salary + bonus + equity (depending on location & experience) About interface.ai Banking hasn't kept up with how people actually live their financial lives. At interface.ai, we're building AI-native products that transform how millions of Americans interact with their financial institutions, making every interaction intelligent, personal, and proactive.Our platform powers AI agents that handle real banking tasks end-to-end: moving money, resolving issues, converting loans, and surfacing financial insights across voice, chat, and digital channels. We're not building another chatbot. We're building the AI infrastructure that will become the primary way people bank, unlocking a massive market opportunity by displacing the legacy systems that financial institutions have been stuck with for decades. With two-thirds of Americans living paycheck to paycheck, only 17% financially literate, and 50% holding less than $500 in savings, the urgency is real. We're putting financial well-being on autopilot. We power AI agents for 100+ financial institutions, serving millions of banking members across the U.S., and are backed by leading investors including Avataar Venture Partners and Blume Ventures. Our platform enables banks and credit unions to automate high-volume customer interactions across voice and digital channels while improving resolution rates, reducing operational costs, and increasing customer engagement. Key credibility anchors: Series B AI company building agentic AI infrastructure for financial institutions Trusted by 100+ banks and credit unions across North America Serving millions of end users through conversational AI across voice, chat, and mobile channels The Opportunity You will own the AI platform that every product at the company depends on. This is not a support function: the platform is the competitive moat. Your decisions directly determine the ceiling of what every other product team can build. You'll inherit a multi component platform, assess what exists, and define what comes next: what to consolidate, what to invest in, what to sunset. As the senior IC in a pillar of 3-4PMs, you'll set technical direction, mentor, and raise the quality bar, while partnering with engineering leadership to scale the system to millions of end users at startup speed. What You'll Own Agent runtime & orchestration: multi-agent orchestration, memory/context management, tool routing, goal planning, and policy-aligned behavior Platform contracts: APIs, versioning, deprecation, and migration strategy: you define the boundaries and the lifecycle for all consuming teams Model lifecycle: selection, evaluation, benchmarking, fine-tuning enablement, and prompt optimization. You define when to prompt-tune vs fine-tune vs switch models. Inference performance & reliability: latency budgets, caching, batching, quantization, multi-region deployments, fallbacks, and safe rollout patterns (canaries, feature flags, rollback) Safety & compliance: PII detection/masking, prompt/response safety policies, tenant isolation, SOC2/GDPR readiness, audit logs, and encryption: compliance is a product requirement, not an afterthought Evaluation & quality: offline golden sets, regression testing, hallucination measurement, task success metrics, and production-to-improvement feedback loops Voice & multimodal: ASR/TTS integration patterns, WER, interruption handling, turn-taking, and latency budgets for real-time conversational intelligence Pillar leadership: You set technical direction, mentor, raise the bar, and have input on hiring. You prioritize competing demands from multiple product pillars, define the platform investment thesis, and protect the platform from becoming a feature factory. Who You Are You think in systems, not features. You read a platform outage postmortem and immediately see the product decision that caused it. You've built API contracts that entire product orgs depend on, and you've made the hard call to break one when the platform needed to evolve. You understand the full AI stack: from model training through inference optimization to production monitoring. You can spec a fine-tuning pipeline, set latency budgets for real-time voice, and debate quantization trade-offs with a staff engineer, all in the same week. You build your own tools. You use AI to prototype, analyze, and accelerate your work — building agents, writing scripts, creating automated workflows, whatever gets the job done fastest. Not because someone told you to, but because you can't imagine working any other way. What You Bring 8+ years in product management, with 3+ years at Staff/Principal level on platform, AI/ML, or infrastructure products Owned a multi-component platform serving multiple product teams, not just a single product Deep technical fluency: can read code, review architecture, and debug production issues alongside engineers Experience with AI/ML platforms: LLM orchestration, model evaluation, fine-tuning, RAG, agentic frameworks, or similar Experience governing platform contracts and managing how internal teams consume capabilities Built in enterprise SaaS environments with multi-tenant, compliance, and governance requirements AI-native workflow: You build with AI daily — creating agents, automating analyses, prototyping with code, building custom workflows. The specific tools don't matter (Cursor, Copilot, Claude, Replit, custom scripts — all count); what matters is that you've moved beyond prompting into building. Bonus Points Financial services or regulated industry experience Voice/ASR/TTS systems and real-time latency-sensitive products LLM evaluation frameworks, multi-agent orchestration, or RLHF/RLAIF Knowledge graph or RAG-based retrieval systems Built a platform team from scratch Our Values Act Like You're the Founder: Own the outcome from start to finish No Fear. Speak Your Mind: Candor moves us forward Pursuit of Excellence: Raise the bar, every time AI-First Mindset: Think automation, intelligence, and scale-first in every solution Don't Assume. Seek to Understand: Start with questions, not conclusions How We Work Every PM builds with AI daily. Our standard toolkit is Cursor, MCP integrations, and custom AI agents — and we onboard every new hire on these tools in their first week. We hold a high quality bar and move at startup speed. Flat organization. No empire-building. What We Offer 100% company-paid medical, dental, and vision coverage 401(k) with company match and financial wellness perks Discretionary PTO + paid parental leave Mental health, wellness, and family benefits Competitive equity with meaningful upside At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.