Sr. Product Manager, Dialpad Sell

🏢 Summary: Senior Product Manager role leading the strategy, roadmap, and delivery of an AI-powered, cloud-based contact center solution. Responsible for defining and launching scalable, real-time systems that enhance agent workflows, analytics, and AI-driven capabilities. Partnering with engineering to build technically sophisticated B2B SaaS products that improve customer experience and operational efficiency. 🗂️ Requirements: 8+ years building B2B SaaS products, Strong knowledge of contact center workflows (agents, routing, IVR, WFM, QA, reporting), Experience with AI-driven product capabilities, Experience working with APIs, real-time systems, and data pipelines, Ability to define KPIs and use data for product decisions, Experience leading complex technical products with multiple dependencies, Bachelor’s degree or equivalent practical experience 📃 Skills: SaaS, AI, APIs, Realtime, Data, Analytics, IVR, Routing, WFM, QA, KPIs, Cloud 🏢 Description: About DialpadDialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a DialerAt Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleAs a Senior Product Manager, you’ll lead the strategy, roadmap, and delivery of our AI-powered contact center solution, Dialpad Support. From conception to launch, you’ll work closely with Engineering and Design to develop capabilities that shape how Dialpad’s customers provide services to their users (e.g., support, hotlines, etc.). By collaborating with marketing, sales, and CX, you’ll drive adoption and engagement with your product, ultimately helping every business deliver world-class customer experiences. Dialpad powers modern, cloud-based omnichannel customer engagement through agent experiences, supervisor tools, routing, analytics, and quality management, all infused with AI at the core. Your work will help our customers realize measurable improvements in agent efficiency, customer satisfaction, and business scalability. This position reports to our Product Management VP and has the opportunity to be based in our Austin Office. What you’ll do Own product strategy and roadmap for the contact center business line, defining what to build, when to do it, and why it matters. Develop a deep understanding of customer pain points and business opportunities across industries, segments, and geographies through research, data analysis, and direct engagement to inform and support your product decisions and guide prioritization. Lead the ideation, design, specification, development, and release of solutions through the entire project lifecycle, leveraging strong working relationships with Engineering, Design, Marketing, and Sales. Maintain the quality of your product by identifying product and technical issues and actively developing and tracking solutions for a product line used by thousands of agents and supervisors every day. Measure your impact through quantitative and qualitative data, connecting your work to the business outcomes that customers care about most. Champion your product, both externally and internally, to generate excitement and ensure alignment, including customer briefings and roadmap discussions. Approach your role with a growth mindset and a willingness to roll up your sleeves and solve problems as they arise. Balance short-term customer asks with long-term platform scalability and architectural integrity. Monitor the competitive landscape to inform differentiation and positioning. Skills you’ll bring 8+ years of experience building a B2B SaaS product. Strong understanding of contact center workflows (agents, supervisors, routing, IVR, reporting, WFM, QA, or AI-driven capabilities). Proven ability to lead complex products with multiple stakeholders and dependencies. Experience working closely with engineering teams on technically sophisticated systems (APIs, real-time systems, data pipelines). Fluency in AI systems and a passion for applying this technology both within the Dialpad product and to improve your daily work. Data-driven mindset with the ability to define KPIs and make informed trade-offs. Excellent communication skills — able to influence without authority and clearly articulate decisions. Comfort operating in ambiguity and driving clarity in fast-evolving environments. Bachelor's degree or equivalent practical experience. Why Join Dialpad Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee’s impact Competitive salary, comprehensive benefits, and real opportunities for growth We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

🏢 Summary: Leadership role responsible for defining and delivering AI-driven product strategy and roadmap, including embedded and standalone AI capabilities. The position leads a team of product managers and collaborates cross-functionally to build scalable AI observability and security solutions. Focused on driving innovation, data-driven decision-making, and measurable business impact through AI products. 🗂️ Requirements: Proven experience in AI product management, Track record of delivering AI-driven products, Deep knowledge of AI and machine learning, Strong understanding of data science concepts, Experience leading and mentoring product managers, Experience managing complex product roadmaps, Experience collaborating with engineering and data science teams, Ability to drive data-driven product strategy, Experience managing large-scale AI initiatives 📃 Skills: AI, MachineLearning, DataScience, Analytics, Observability, Security, SaaS, ProductManagement, Roadmapping 🏢 Description: The Applied AI Products organization at Datadog is responsible for delivering AI-driven solutions that power the next generation of our product offerings. We are looking for a Director of Product Management to lead and shape the roadmap and delivery of AI-driven product capabilities at Datadog. In this role, you will bring a combination of technical expertise, product management experience, and an understanding of AI technologies to help position Datadog as a leader in the AI observability and security space. You will lead a team of product managers and collaborate with senior leadership in engineering and design. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the vision and strategy for AI-driven products, ensuring alignment with overall company goals and customer needs. This will include managing our embed program to enhance the capabilities of existing products as well as developing dedicated and independent AI products. Lead and mentor a team of product managers, helping them grow and advance their careers while ensuring the delivery of high-quality, AI-powered features. Collaborate with cross-functional teams including engineering, data science, marketing, and sales to deliver AI product solutions that meet customer needs and business objectives. Identify new opportunities for AI product innovation and drive them from concept to execution, ensuring they have a measurable impact on our customers and the business. Work closely with customers and stakeholders to deeply understand their pain points, ensuring that AI solutions are delivering tangible value and solving real-world problems. Define AI product roadmaps and manage the prioritization of features and initiatives to ensure the team’s efforts are aligned with business goals. Drive a culture of data-driven decision-making by working closely with data science and analytics teams to inform product strategy and validate assumptions. Promote a product-first mindset across the organization, ensuring that the user experience and business value are central to every product decision. Foster a culture of innovation and excellence in AI product development, ensuring that Datadog remains a leader in AI-powered observability and security solutions. Who You Are: You have proven experience in AI product management, with a track record of successfully leading the development and delivery of AI-driven products and solutions. You have deep technical knowledge of AI technologies and a strong understanding of machine learning, data science, and related fields, with the ability to translate these capabilities into compelling product experiences. You have successfully led product teams, including mentoring and developing product managers, while balancing the need for leadership and hands-on execution. You are skilled at prioritizing and delivering complex product roadmaps, balancing short-term needs with long-term strategic goals. You are experienced in collaborating with cross-functional teams, including engineering, design, data science, and business stakeholders, to deliver high-impact AI products. You have a customer-first mindset, always striving to understand and solve customer pain points through innovative AI-driven solutions. You are a strong communicator and influencer, capable of building relationships with senior leadership, engineering teams, and external stakeholders to drive alignment and move initiatives forward. You have a proven ability to manage large-scale AI product initiatives, balancing technical feasibility, user experience, and business impact. If you’re passionate about shaping the future of AI products and driving innovation at scale, we’d love to hear from you! Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. Benefits & Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intra-departmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds Access to Inclusion Talks, our Internal panel discussions Free, global Spring Health benefits for employees and dependents age 6+ Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.The reasonably estimated yearly salary for this role at Datadog is:$300,000—$385,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

🏢 Summary: Own the vision and roadmap for AI-powered semantic and agentic search, enabling natural language interaction across observability and security data. Lead the design of intent understanding, semantic retrieval, ranking, and iterative search systems in close partnership with engineering and applied science. Drive measurable improvements in query accuracy, relevance, and trust for AI-driven search experiences. 🗂️ Requirements: Experience as Product Manager in search or ML-powered products, Working knowledge of NLP and embeddings, Understanding of semantic search and retrieval systems, Knowledge of ranking strategies and relevance optimization, Experience collaborating with data scientists and engineers on ML systems, Ability to define and track search quality metrics (accuracy, relevance, latency) 📃 Skills: NLP, Embeddings, SemanticSearch, Retrieval, Ranking, NLQ, MachineLearning, AgenticSearch, Observability, Security 🏢 Description: As the Product Manager for Semantic & Agentic Search, you will own the systems that translate user intent, expressed in natural language, into precise, high-quality interactions across the Datadog platform. This role focuses on enabling users to find, explore, and act on observability and security data using AI-powered semantic understanding rather than rigid query syntax or navigation paths. As Datadog continues to expand in breadth and depth, discovering the right data, services, insights, or actions becomes increasingly complex. Semantic search and intent understanding are foundational capabilities that power natural language queries (NLQ), AI-driven navigation, recommendations, and agentic search experiences where systems iteratively refine queries, invoke tools, and adapt based on intermediate results. You will work across logs, metrics, traces, security, notebooks, and platform surfaces to ensure user intent is correctly inferred, disambiguated, and fulfilled. This is an opportunity to define how millions of engineers interact with Datadog through natural language. Your work will shape the quality, trustworthiness, and usability of AI-driven experiences across the product, directly impacting adoption, engagement, and customer satisfaction. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the product vision and roadmap for Semantic Search, Natural Language Querying, and agentic search experiences across the Datadog platform. Define how user intent is captured, classified, and routed to the correct data sources, tools, or workflows. Partner closely with Applied Science and Engineering to design and ship intent models, semantic retrieval systems, ranking strategies, and iterative search behaviors that can invoke tools and refine results. Drive improvements in query interpretation, disambiguation, relevance, and recall for AI-powered search, NLQ experiences, including those used within agent-driven workflows. Establish success metrics for intent accuracy, query execution rate, result relevance, latency, and user trust. Serve as the point of accountability for semantic and agentic search across Datadog, aligning multiple product teams on shared intent, relevance, and quality standards. Conduct deep customer research to understand how users express intent, where NLQ fails today, and how semantic systems can better support exploratory workflows. Evangelize best practices for building AI-driven search and intent systems internally, contributing to shared platform standards. Who You Are: An experienced Product Manager, ideally with experience in search, ML-powered products, developer tools, or data platforms. Technically fluent, with a working understanding of NLP, embeddings, semantic search, ranking, and retrieval-augmented systems. Comfortable working closely with data scientists and engineers to translate modeling tradeoffs into product decisions. Strong communicator who can articulate complex AI behaviors to technical and non-technical stakeholders. Customer-obsessed, with a strong intuition for how users express intent and evaluate “good” search results. Curious, analytical, and motivated by improving the everyday experience of engineers interacting with complex systems. Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. Benefits & Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intra-departmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds Access to Inclusion Talks, our Internal panel discussions Free, global Spring Health benefits for employees and dependents age 6+ Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-HybridDatadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.The reasonably estimated yearly salary for this role at Datadog is:$165,000—$215,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

🏢 Summary: Staff Product Manager for Developer Platforms responsible for defining and executing the strategy for AI and LLM-focused developer products, owning the end-to-end developer experience from APIs to production-scale agent systems. The role drives vision, roadmap, and adoption of developer tools, APIs, and extensibility frameworks, partnering closely with engineering to deliver scalable AI-powered automation solutions. Focused on developer ergonomics, platform scalability, and AI-driven workflows in a competitive market. 🗂️ Requirements: 7+ years in product management, Experience owning developer-facing products end-to-end, Experience building or managing APIs, SDKs, or CLIs, Experience driving external developer adoption, Ability to define product vision and roadmap for developer platforms, Experience collaborating closely with engineering on system design and scalability, Familiarity with AI/LLM or agent-based development workflows, Experience creating PRDs and technical specifications, Experience analyzing product metrics and adoption funnels 📃 Skills: APIs, SDKs, CLIs, LLM, AI, LangChain, LlamaIndex, MLOps, CI/CD, IDE, Agentic, Orchestration, Automation, Integration 🏢 Description: About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers We’re looking for a Staff Product Manager for Developer Platforms who doesn’t just ship features—but defines what should exist in the first place. This role owns the end-to-end experience for developers building on Workato: from first API call to production-scale agent systems. This is not a roadmap execution role. You will define the platform strategy, make hard tradeoffs, and build a product that developers choose in a competitive market. Responsibilities We are seeking a strategic Staff Product Manager to lead our developer-facing products for LLM and Agentic applications. In this pivotal role, you will be the bridge between our developers, our business goals, and our engineering teams, driving the vision and execution of next-generation AI-powered automation and integration tools on the Workato platform. You will be responsible for the entire product lifecycle, from identifying market opportunities and defining the product vision to working with engineering to deliver solutions that empower developers. This role requires someone who has successfully built and shipped developer products before, with a deep understanding of developer ergonomics and an instinct for what separates good developer tools from truly exceptional ones. This is a critical role for someone with a proven track record in developer experience, a strong understanding of the AI landscape, and the ability to translate complex technical capabilities into tangible business value. You should know what great developer tools look and feel like because you've built them yourself. You will also be responsible to: Define and champion the product vision, strategy, and roadmap for Workato's AI and LLM-focused developer products. Partner closely with engineering, design, marketing, and sales to deliver exceptional AI products and drive go-to-market success. Build deep insights into developer workflows, needs, and pain points through direct customer engagement, user research, and community feedback. Transform developer insights and business requirements into actionable PRDs, user stories, and technical specifications. Own the product backlog and feature prioritization, making data-driven decisions that balance immediate developer needs with long-term platform vision. Lead competitive intelligence and market analysis to identify emerging trends and ensure Workato stays ahead in AI developer tooling. Champion the product vision both internally and externally, engaging with developer communities, conferences, and key technical stakeholders. Establish and monitor key product metrics including developer satisfaction, API adoption, and platform engagement to drive continuous improvement. Drive developer adoption metrics and optimize onboarding experiences to reduce time-to-first-value. Requirements Qualifications / Experience / Technical Skills 7+ years in product management, including owning a developer-facing product or platform end-to-end—from defining the vision to shipping and iterating Strong product instincts for developer platforms, with a clear point of view on what differentiates winning products (DX, capabilities, ecosystem, distribution) Experience driving adoption with external developers, including improving key stages of the funnel: discover → try → activate → scale Hands-on experience building or managing APIs, SDKs, CLIs, or extensibility frameworks, with an understanding of how these impact real developer workflows Demonstrated developer empathy, grounded in observing and improving real workflows (e.g., working with APIs, CI/CD, logs, IDEs) Comfortable going deep with engineering on system design and tradeoffs, including constraints, scalability, and abstraction decisions Familiarity with modern AI/LLM or agent-based development workflows (e.g., orchestration, prompt iteration, evaluation, observability) Awareness of how developer workflows are evolving (AI copilots, APIs-first development, faster iteration cycles), with a perspective on where things are headed Nice to Have Hands-on experience building or using LLM-powered applications and familiarity with AI frameworks like LangChain, LlamaIndex, or similar. Experience with integration, automation, or MLOps platforms. Active participation in developer communities through writing, speaking, or open-source contributions. Soft Skills / Personal Characteristics You are a strategic thinker who can connect technology with business impact and craft a compelling product narrative. You have excellent leadership and communication skills, with the ability to influence and align cross-functional teams. You are comfortable with ambiguity and rapid iteration, thriving in fast-paced, innovative environments. (REQ ID: 2249)

🏢 Summary: Senior Product Manager role owning a multi-product AI banking suite (chat, voice, and digital) used by financial institutions, driving product direction, optimization, and growth across a shared AI platform. Responsible for scaling AI-powered member experiences, improving automation quality, and aligning multi-channel products into a seamless system. Acts as senior individual contributor leading portfolio strategy and leveraging AI-native workflows to manage and enhance product performance. 🗂️ Requirements: 8+ years product management experience, 3+ years managing multiple products simultaneously, Experience shipping AI-powered products where AI is core, Experience optimizing and growing B2B SaaS products, Strong UX expertise for member-facing products, Experience presenting to US financial institution executives, Experience leading product direction as senior IC, Hands-on use of AI tools for analytics, automation, and workflows, Experience with multi-channel products (chat, voice, digital), Experience building or working with custom AI agents or AI workflows 📃 Skills: AI, SaaS, UX, VoiceAI, ConversationalAI, Automation, Analytics, Dashboards, Agents, MCP, Cursor, Copilot, Claude, Replit, Scripts, APIs 🏢 Description: Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. Ultimately, our mission is to drive financial well-being for millions of consumers. With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.About the Role: You're taking ownership of the product portfolio that drives the majority of interface.ai's current revenue: a multi-product AI suite spanning chat, voice, and digital channels, deployed across a large and growing base of financial institutions. This is an operator's challenge at a critical growth moment. Assess health across products, prioritize ruthlessly, and drive improvements that compound across the entire suite. The products share a common AI platform, and your job is to make them work together seamlessly while pushing each product's metrics higher. You'll be the senior IC and product anchor for the member-facing product pillar, setting product direction, mentoring peer PMs, breaking ties, and ensuring the existing products continue to deliver while the company invests in the future. Key Responsibilities AI-powered digital banking: The chat-based member experience, covering account management, transactions, service resolution, and more AI-powered voice banking: The same core capabilities delivered through phone-based conversational AI, with a focus on automation quality and member experience AI-powered conversion: End-to-end workflows that guide members through applications and complex financial actions across chat and voice, turning intent into completionProactive intelligence: How the platform surfaces the right information, reminders, insights, and opportunities to members at the right time across all channels Pillar leadership: Set product direction for the member-facing pillar. Mentor PMs, have input on hiring, and raise the quality bar Required Qualifications 8+ years in product management, with 3+ years managing multiple products simultaneously (not sequentially) Experience shipping "AI-powered products with a high quality bar" where AI was core to the experience, not a bolt-on feature Strong UX sensibility member-facing products demand high craft quality Track record optimizing and growing existing B2B SaaS products, not just 0-to-1 building Customer-facing: comfortable presenting to and working with US-based financial institution executives Experience as a senior IC leading a product line setting direction for and mentoring 2-3+ PMs through influence (not people management) AI-native workflow: You build with AI daily — analyzing user data, drafting specs, building dashboards, automating workflows. The specific tools don't matter (Cursor, Copilot, Claude, Replit, custom scripts — all count); what matters is that you've moved beyond prompting into building. This is how you manage the breadth of a multi-product portfolio without drowning in it. Preferred Skills Voice AI or conversational AI product experience Financial services or financial institution industry knowledge Built AI-powered products at scale (millions of end users) Experience with multi-channel product experiences (voice + chat + digital) Built custom AI agents, MCP integrations, or automated AI workflows for product management tasks Who you are? You're the operator who walks into a multi-product portfolio and within weeks knows exactly which product is healthy, which is underperforming, and which metric to move first. You don't just manage products, you manage a *system* of products that share infrastructure, serve overlapping users, and compound in value when they work together. You've been the person that enterprise customers trust. You can walk into a room of financial institution executives, understand their pain in the first ten minutes, and translate it into a product improvement by the end of the week. You balance customer empathy with business discipline: you won't build something just because a customer asks, but you'll never dismiss a pain point without investigation. You build your own tools and workflows. You use AI to track portfolio health, analyze usage patterns at scale, prototype product improvements, and automate the parts of product management that don't require human judgment — building agents, creating automated workflows, writing scripts, whatever makes the work faster. You manage a multi-product portfolio at a pace that would be impossible without AI, and that's the point. Our Values Act Like You're the Founder: Own the outcome from start to finish No Fear. Speak Your Mind: Candor moves us forward Pursuit of Excellence: Raise the bar, every time AI-First Mindset: Think automation, intelligence, and scale-first in every solution Don't Assume. Seek to Understand: Start with questions, not conclusions How We Work? Every PM builds with AI daily. Our standard toolkit is Cursor, MCP integrations, and custom AI agents — and we onboard every new hire on these tools in their first week. We hold a high quality bar and move at startup speed. Flat organization. No empire-building. Compensation Base Salary is expected to be between $250,000 - $320,000, plus 10%bonus and stock options. Exact compensation may vary based on skills and location. We're an in-office company in Bay area, driven by a shared commitment to excellence and velocity. This role is based in our Palo Alto office and is expected to work on-site with the team. Benefits 100% paid health, dental & vision care 401(k) match & financial wellness perks Discretionary PTO + paid parental leave Mental health, wellness & family benefits A mission-driven team shaping the future of banking At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

🏢 Summary: Senior Interaction Designer role focused on defining and implementing motion and AI-first interaction patterns across a large-scale SaaS platform. The position drives evolution of the design system by designing and coding motion systems, prototyping with AI tools, and partnering closely with engineering and product teams. It is a future-facing, hands-on role combining visual craft, code, and AI to scale high-quality interaction design across products. 🗂️ Requirements: 7+ years of product design experience, At least 1 year working with design systems, Proven portfolio in interaction and visual design, Experience designing and coding motion systems, Fluency in front-end technologies, Experience with AI-assisted design workflows, Experience with advanced prototyping tools 📃 Skills: HTML, CSS, React, SVG, Figma, Cursor, Claude, AI, Prototyping, Motion, DesignSystems 🏢 Description: We’re looking for a Senior Interaction Designer, Design Lab to innovate and implement how motion and AI-first interaction functions across Datadog’s products and contribute to the visual design evolution of Datadog’s design system. In this role you’ll bring expertise in motion design to reinforce clarity, express system intelligence, and elevate craft throughout the product. Design Lab operates at the intersection of engineering and design, focused on advancing craft and building shared design capabilities that enable exceptional experiences at scale. You’ll partner closely with design systems and product teams to push the visual language forward while ensuring it scales across one of the most complex SaaS platforms in the industry. This is an exciting role for a creative product builder who embraces new technologies to explore and shape the future of how we design at scale. In this role, you’re not limited to one medium, you will use pixels, code, and AI to advance the design language of Datadog, contribute to the design system, define patterns, evolve design tooling, and influence excellence across multiple products. This role is well suited for someone excited about empowering teams through systems and raising the bar for motion design and visual craft across the product ecosystem. Your work will impact every part of our ecosystem, including driving the future of user experience with AI tools and prototyping. This is not a maintenance or governance role. It’s a future-facing role for a designer with strong visual taste, a point of view, and the ability to bring others along. Our team thrives on strong cross-functional relationships, thoughtful critique, and high standards. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Evolve Datadog’s visual design direction at the system level, defining new motion experience patterns and interaction models Design and code the motion system for the design system, including motion tokens, component behaviors, transitions, and icon illustrations Prototype and iterate on new visual ideas with AI-assisted workflows Partner with Brand and Product Design to align product visuals with Datadog’s broader design language Work closely with the Design Systems engineering team to ensure high-quality implementation and code quality Who You Are: You are a designer who embraces new technologies, including code and AI You have 7+ years of experience in product design with at least 1+ of those years focused on or working closely with design systems Your portfolio includes a proven track record of excellent design craft (product and platform) and interaction design You’re fluent in how design intersects with front-end technologies (HTML, CSS, React, SVG, AI-first tooling) You are an excellent visual and written communicator, able to clearly communicate your design work and the support for your design decisions You have experience with advanced prototyping tools (e.g. Figma, Cursor, Claude, etc) You give and receive feedback well, supporting and improving the work of your colleagues as well as your own Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our internal panel discussions Free, global mental health benefits for employees and dependents age 6+ Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-HybridDatadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.The reasonably estimated yearly salary for this role at Datadog is:$157,000—$205,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

🏢 Summary: Mid Full Stack Engineer role focused on building and improving AI-powered enterprise products across frontend and backend systems. The position involves developing web applications, APIs, and production features using modern technologies while collaborating closely with cross-functional teams. Candidates will work with AI development tools and contribute to scalable, high-quality software in a fast-growing environment. 🗂️ Requirements: 2–5 years of experience building production web applications, Knowledge of React, Knowledge of TypeScript or another modern frontend framework, Experience building backend services, Experience building REST APIs, Familiarity with testing and version control, Understanding of web application architecture, Understanding of client-server communication, Problem-solving skills, Attention to code quality, Strong communication skills, Experience using AI development tools, Willingness to collaborate across engineering, product, and design teams 📃 Skills: React, TypeScript, REST, Git, GitHub, Copilot, Claude, ChatGPT, Python, Node.js, AWS, GCP, Azure, Docker, CI/CD 🏢 Description: About Us Many companies want to use AI agents, but these agents often struggle with complex business tasks. We solve this problem by building a platform that understands company knowledge, policies, processes, and workflows, enabling AI to make reliable decisions instead of simply generating answers. Our technology helps businesses automate up to 85% of customer cases, reduce handling time by 20–25%, and complete tasks that previously took hours in just a few seconds. Our mission is simple: to give people better answers everywhere. About the Role We are looking for a Mid Full Stack Engineer who enjoys building products and solving real user problems. In this role, you'll work across both the frontend and backend, collaborating closely with engineers, product managers, and designers to deliver new features and improve existing ones. You'll have the opportunity to work with modern AI technologies, contribute to production systems, and grow your technical skills in a fast-moving environment. If you enjoy learning, shipping high-quality software, and working on products used by enterprise customers, we'd love to hear from you. Responsibilities - Build and maintain product features across both frontend and backend. - Develop user interfaces using modern frontend technologies. - Build and extend backend APIs and business logic. - Collaborate with engineers, product managers, and designers to implement new functionality. - Improve application performance, reliability, and usability. - Write clean, maintainable, and well-tested code. - Participate in code reviews and engineering discussions. - Help monitor production systems and improve features based on user feedback and product data. - Use AI development tools to improve productivity and software development workflows. Requirements - 2–5 years of experience building production web applications. - Good knowledge of React, TypeScript, or another modern frontend framework. - Experience building backend services and REST APIs. - Familiarity with modern software engineering practices, testing, and version control. - Understanding of web application architecture and client-server communication. - Good problem-solving skills and attention to code quality. - Strong communication skills and willingness to collaborate across engineering, product, and design teams. - Experience using AI tools such as GitHub Copilot, Claude Code, ChatGPT, or similar in day-to-day development. - Curiosity, ownership of your work, and a desire to continuously learn. Nice to Have - Experience with Python, Node.js, or both. - Experience working on AI-powered products or LLM integrations. - Familiarity with cloud platforms (AWS, GCP, or Azure). - Knowledge of Docker, CI/CD, or modern deployment workflows. - Understanding of performance optimization and accessibility best practices. What We Offer - B2B contract. - Company stock options. - MacBook Pro for work. - Modern technology stack with opportunities to contribute to open-source projects. - Access to advanced AI development tools, including GitHub Copilot, Claude Code, OpenAI Codex, TypingMind, and MCP Servers. - The opportunity to work on real AI products used by enterprise customers. - A collaborative engineering culture focused on learning, ownership, and continuous improvement. - The chance to grow your career alongside experienced engineers in a fast-growing AI company. Why Join Us Our leadership team brings deep experience in AI and knowledge management. We've raised over $60 million in funding and achieved three consecutive years of 3× growth. We believe great products are built by great teams, and our culture is shaped by these values: - Quality - We care about craftsmanship and building software that lasts. - Momentum - We move quickly, iterate often, and continuously improve. - Accountability - We take responsibility for our work, communicate openly, and support one another. - Hard Work - We believe ambitious goals require dedication and teamwork. - Learning Agility - We stay curious, embrace feedback, and continuously develop our skills. - Adapt and Thrive - We welcome change and see challenges as opportunities to improve. - Win Together - We succeed by collaborating, sharing knowledge, and helping each other grow.

🏢 Summary: Backend engineering role focused on building scalable Python services and APIs for an AI platform used by enterprise customers. The position involves developing production backend systems, integrating AI components, and improving reliability in a collaborative engineering environment. Offers modern AI tooling, cloud-native development exposure, and growth opportunities within an AI-focused product team. 🗂️ Requirements: 2–5 years of backend application development experience, Python, REST APIs, Backend services, SQL, PostgreSQL, Asynchronous programming, Background job processing, AWS, Azure, GCP, Testing, Version control, AI development tools, English B2 📃 Skills: Python, FastAPI, Django, PostgreSQL, SQL, AWS, Azure, GCP, Docker, Redis, RabbitMQ, Kafka, TypeScript, REST, Git, CI/CD, ChatGPT, Copilot, Codex, Claude 🏢 Description: About Us Many companies want to use AI agents, but these agents often struggle with real business tasks. We solve this problem by building a platform that helps AI understand business rules, workflows, and processes. This enables AI to make better decisions and provide accurate, reliable, and trustworthy results. Our technology is used by leading companies across multiple industries to automate up to 85% of customer cases, reduce handling time by 20–25%, and complete tasks that previously took hours in just seconds. We work with leading technology partners and have been recognized for our innovative approach. Our mission is to help people everywhere get better answers through AI. About the Role We are looking for a Mid Backend Engineer to help build scalable backend services that power our AI platform. You'll work closely with experienced backend engineers, frontend developers, product managers, and platform engineers to develop new features, improve existing systems, and deliver reliable production software. This is a great opportunity to work on modern AI infrastructure while growing your technical skills in a collaborative engineering environment. Responsibilities - Build and maintain backend services, APIs, and background processing systems. - Develop scalable application logic using Python. - Collaborate with product managers and engineers to deliver new product features. - Integrate backend services with databases, external APIs, and AI components. - Monitor, troubleshoot, and improve production services. - Write clean, maintainable, and well-tested code. - Participate in code reviews and engineering discussions. - Improve development workflows using AI tools and automation. - Continuously learn from production feedback and contribute to improving system reliability and performance. Requirements - 2–5 years of experience building production backend applications. - Good knowledge of Python. - Experience building REST APIs and backend services. - Understanding of relational databases (PostgreSQL or similar) and SQL. - Familiarity with asynchronous programming and background job processing. - Basic understanding of cloud platforms such as AWS, Azure, or GCP. - Understanding of software engineering best practices, testing, and version control. - Good communication skills and willingness to collaborate across engineering and product teams. - Experience using AI development tools such as GitHub Copilot, Claude Code, ChatGPT, or similar. - English at B2 level or higher. Nice to Have - Experience with FastAPI, Django, or similar Python frameworks. - Experience working with Docker and CI/CD pipelines. - Familiarity with Redis, RabbitMQ, Kafka, or similar messaging technologies. - Experience building AI-powered applications or integrating LLM APIs. - Basic knowledge of TypeScript or frontend development. - Interest in distributed systems and cloud-native architectures. What We Offer - 20,000–24,000 PLN B2B (depending on experience). - Company stock options. - MacBook Pro. - Modern technology stack with opportunities to contribute to open-source projects. - Access to advanced AI development tools, including GitHub Copilot, Claude Code, OpenAI Codex, TypingMind, and MCP Servers. - The opportunity to work on production AI systems used by enterprise customers. - A collaborative engineering culture focused on learning, ownership, and continuous improvement. - Career growth alongside experienced engineers in a fast-growing AI company. Our Culture and Values - Quality - We build reliable software with attention to detail and long-term maintainability. - Momentum - We move quickly, learn continuously, and improve through iteration. - Accountability - We take responsibility for our work and communicate openly. - Hard Work - We solve ambitious problems together and support each other along the way. - Learning Agility - We stay curious, embrace feedback, and continuously develop our skills. - Adapt and Thrive - We welcome change and see challenges as opportunities to improve. - Win Together - We collaborate, share knowledge, and succeed as one team.

🏢 Summary: Hands-On Engineering Manager role focused on building and shipping AI-native, agentic banking products that operate across voice, chat, and digital channels. The position involves architecting low-latency distributed backend systems, orchestrating multi-agent LLM workflows, and leading a high-performance engineering team while remaining deeply hands-on. The goal is to deliver production-grade AI systems that autonomously power real-time financial customer experiences. 🗂️ Requirements: 8+ years backend engineering experience, Experience building distributed systems, Experience with low-latency systems (voice, telephony, streaming, chat), 3+ years working with LLM-powered or AI-driven systems in production, Hands-on experience integrating systems with LLMs, 2+ years engineering management or technical leadership experience, Experience designing and orchestrating agentic workflows, Proficiency in Typescript and/or at least two backend languages, Strong understanding of distributed systems, concurrency, reliability, Experience deploying AI systems in cloud environments, Experience building high-concurrency, fault-tolerant systems, Experience implementing observability, monitoring, and testing for production systems, Experience ensuring security and safe handling of financial data 📃 Skills: Typescript, Node.js, Go, Java, Rust, LLM, AgenticAI, DistributedSystems, Concurrency, Telephony, Streaming, Chat, APIs, Cloud, Observability, Monitoring, Testing, Security, ReinforcementLearning, MultiAgentSystems 🏢 Description: Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. Ultimately, our mission is to drive financial well-being for millions of consumers. With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.About the Role We are building AI-native, agentic products that redefine how customers interact with financial institutions across voice, chat, and digital channels. We are looking for a Hands-On Engineering Manager – Agentic AI Products who operates with an AI-first mindset, has deep backend systems experience, and is comfortable orchestrating multiple AI agents to ship production-grade systems. This role requires someone who: Has built complex distributed backend systems Understands low-latency architectures (voice, telephony, streaming, chat) Is fluent in modern agentic AI engineering Thinks like a founder Leads by building Raises the engineering bar You will architect, review, code, debug, and ship along with building your high performance engineering team. What You'll Do 1. Lead with an AI-First Engineering Mindset Drive AI-first thinking across product architecture and execution. Embed LLMs, multi-agent systems, and structured reasoning into customer-facing workflows. Champion agentic engineering principles across your team. Evaluate and adopt emerging AI capabilities pragmatically and responsibly. Raise the quality bar for AI-generated and human-written code alike. 2. Build and Orchestrate Agentic Systems Architect and implement systems that coordinate multiple AI agents with memory, planning, reflection, and tool use. Be hands-on in coding, agent loop design, evaluation, and reinforcement strategies. Actively participate in the code base Design orchestration layers that convert AI reasoning into reliable execution. Build control frameworks around LLMs for grounding, safety, and deterministic behavior. Develop evaluation pipelines to ensure agents meet production standards. 3. Own Low-Latency, High-Concurrency Backend Systems Design distributed backend systems serving real-time voice and chat interactions. Optimize latency-sensitive systems across telephony, streaming, and API layers. Build event-driven architectures that handle high concurrency and fault tolerance. Implement state management and memory layers for conversational agents. Drive reliability, failover, and graceful degradation strategies. 4. Ship Production-Ready AI Products Ensure AI-generated outputs translate into robust, testable, production-quality code. Maintain high standards for observability, monitoring, and debugging. Build automation and testing strategies for agent-based systems. Ensure security, compliance, and safe handling of financial data. Create durable systems that scale with increasing AI complexity. Lead by example in adopting AI tooling (Cursor, Claude Code, LLM automation) to improve engineering velocity and code quality 5. Operate Like a Founder Demonstrate extreme ownership across product, architecture, and delivery. Drive clarity in ambiguous problem spaces. Move quickly without compromising engineering rigor. Build and grow a high-performance team with bias to action. Set culture around accountability, urgency, and craftsmanship. Required Qualifications 8+ years of backend engineering experience building distributed systems. Strong experience with low-latency systems such as: Voice / telephony platforms Real-time streaming systems Chat or messaging architectures 3+ years working with LLM-powered or AI-driven systems in production Hands on experience building systems that interface with LLMs. 2+ years experience in engineering management or technical leadership with a proven ability to grow and mentor engineers Hands-on experience designing and orchestrating agentic workflows. Strong proficiency in Typescript and/or at least two backend languages (Node.js, Go, Java, Rust etc) Deep understanding of distributed systems, concurrency, and reliability. Experience managing engineers while remaining deeply hands-on. Experience deploying AI systems in cloud environments. Product Mindset: You care deeply about the product experience Strongly Preferred Experience building AI-native customer-facing products. Experience in Fintech or regulated environments. Familiarity with multi-agent architectures and reasoning frameworks. Experience with reinforcement learning or adaptive optimization loops. Experience building structured evaluation and monitoring for AI agents. Who You Are You care deeply about engineering quality and raise the bar for everyone around you. You demonstrate AI-first approaches when solving problems. You move fast and take ownership beyond your scope. You operate with founder-level urgency and accountability. You build teams that execute with discipline and craftsmanship. You are comfortable orchestrating multiple AI agents to produce production-ready outcomes. What Makes This Role Matters? Agentic engineering is changing how products are built. This role defines how: AI systems reason in real time Voice and chat agents operate under latency constraints Financial workflows become autonomous yet safe Multiple AI agents collaborate to produce deterministic, high-quality outcomes You will lead the engineering effort that transforms AI from an assistant into a production-grade system embedded deeply into customer experiences. We value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Palo Alto or San Francisco office hub and this is an -site role. Compensation: Base Salary is expected to be between $200,000 - $240,000, plus performance bonus and equity options Exact compensation may vary based on skills and location. The base salary range represents the minimum and maximum of the salary range for this position based at our Palo Alto headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of out competitive total rewards package, which also includes equity awards (a new hire grant), competitive health and wellness benefits. What We Offer 100% paid health, dental & vision care 401(k) match & financial wellness perks Discretionary PTO + paid parental leave Mental health, wellness & family benefits A mission-driven team shaping the future of banking At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

🏢 Summary: Hands-On Engineering Manager role focused on building and orchestrating AI-native, agentic systems for real-time voice and chat in banking. The position combines deep backend distributed systems expertise with LLM-driven multi-agent architectures to deliver low-latency, production-grade AI products. You will lead a high-performance team while remaining hands-on in architecting and shipping scalable, reliable AI systems. 🗂️ Requirements: 8+ years backend engineering experience in distributed systems, Experience building low-latency systems (voice, telephony, streaming, chat), 3+ years working with LLM-powered or AI-driven systems in production, Hands-on experience integrating and orchestrating LLMs, 2+ years engineering management or technical leadership experience, Strong proficiency in TypeScript and/or at least two backend languages (Node.js, Go, Java, Rust), Deep understanding of distributed systems, concurrency, and reliability, Experience deploying AI systems in cloud environments, Experience designing agentic workflows and multi-agent systems 📃 Skills: TypeScript, Node.js, Go, Java, Rust, LLMs, AgenticAI, DistributedSystems, Concurrency, Telephony, Streaming, APIs, Cloud, ReinforcementLearning, Monitoring, Observability 🏢 Description: Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant. We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies. Ultimately, our mission is to drive financial well-being for millions of consumers. With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.About the Role We are building AI-native, agentic products that redefine how customers interact with financial institutions across voice, chat, and digital channels. We are looking for a Hands-On Engineering Manager – Agentic AI Products who operates with an AI-first mindset, has deep backend systems experience, and is comfortable orchestrating multiple AI agents to ship production-grade systems. This role requires someone who: Has built complex distributed backend systems Understands low-latency architectures (voice, telephony, streaming, chat) Is fluent in modern agentic AI engineering Thinks like a founder Leads by building Raises the engineering bar You will architect, review, code, debug, and ship along with building your high performance engineering team. What You'll Do 1. Lead with an AI-First Engineering Mindset Drive AI-first thinking across product architecture and execution. Embed LLMs, multi-agent systems, and structured reasoning into customer-facing workflows. Champion agentic engineering principles across your team. Evaluate and adopt emerging AI capabilities pragmatically and responsibly. Raise the quality bar for AI-generated and human-written code alike. 2. Build and Orchestrate Agentic Systems Architect and implement systems that coordinate multiple AI agents with memory, planning, reflection, and tool use. Be hands-on in coding, agent loop design, evaluation, and reinforcement strategies. Actively participate in the code base Design orchestration layers that convert AI reasoning into reliable execution. Build control frameworks around LLMs for grounding, safety, and deterministic behavior. Develop evaluation pipelines to ensure agents meet production standards. 3. Own Low-Latency, High-Concurrency Backend Systems Design distributed backend systems serving real-time voice and chat interactions. Optimize latency-sensitive systems across telephony, streaming, and API layers. Build event-driven architectures that handle high concurrency and fault tolerance. Implement state management and memory layers for conversational agents. Drive reliability, failover, and graceful degradation strategies. 4. Ship Production-Ready AI Products Ensure AI-generated outputs translate into robust, testable, production-quality code. Maintain high standards for observability, monitoring, and debugging. Build automation and testing strategies for agent-based systems. Ensure security, compliance, and safe handling of financial data. Create durable systems that scale with increasing AI complexity. Lead by example in adopting AI tooling (Cursor, Claude Code, LLM automation) to improve engineering velocity and code quality 5. Operate Like a Founder Demonstrate extreme ownership across product, architecture, and delivery. Drive clarity in ambiguous problem spaces. Move quickly without compromising engineering rigor. Build and grow a high-performance team with bias to action. Set culture around accountability, urgency, and craftsmanship. Required Qualifications 8+ years of backend engineering experience building distributed systems. Strong experience with low-latency systems such as: Voice / telephony platforms Real-time streaming systems Chat or messaging architectures 3+ years working with LLM-powered or AI-driven systems in production Hands on experience building systems that interface with LLMs. 2+ years experience in engineering management or technical leadership with a proven ability to grow and mentor engineers Hands-on experience designing and orchestrating agentic workflows. Strong proficiency in Typescript and/or at least two backend languages (Node.js, Go, Java, Rust etc) Deep understanding of distributed systems, concurrency, and reliability. Experience managing engineers while remaining deeply hands-on. Experience deploying AI systems in cloud environments. Product Mindset: You care deeply about the product experience Strongly Preferred Experience building AI-native customer-facing products. Experience in Fintech or regulated environments. Familiarity with multi-agent architectures and reasoning frameworks. Experience with reinforcement learning or adaptive optimization loops. Experience building structured evaluation and monitoring for AI agents. Who You Are You care deeply about engineering quality and raise the bar for everyone around you. You demonstrate AI-first approaches when solving problems. You move fast and take ownership beyond your scope. You operate with founder-level urgency and accountability. You build teams that execute with discipline and craftsmanship. You are comfortable orchestrating multiple AI agents to produce production-ready outcomes. What Makes This Role Matters? Agentic engineering is changing how products are built. This role defines how: AI systems reason in real time Voice and chat agents operate under latency constraints Financial workflows become autonomous yet safe Multiple AI agents collaborate to produce deterministic, high-quality outcomes You will lead the engineering effort that transforms AI from an assistant into a production-grade system embedded deeply into customer experiences. We value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Palo Alto or San Francisco office hub and this is an -site role. Compensation: Base Salary is expected to be between $200,000 - $240,000, plus performance bonus and equity options Exact compensation may vary based on skills and location. The base salary range represents the minimum and maximum of the salary range for this position based at our Palo Alto headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of out competitive total rewards package, which also includes equity awards (a new hire grant), competitive health and wellness benefits. What We Offer 100% paid health, dental & vision care 401(k) match & financial wellness perks Discretionary PTO + paid parental leave Mental health, wellness & family benefits A mission-driven team shaping the future of banking At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.