Fullstack Software Engineer (Node.js, TypeScript, React)

We, at Zendesk, are on a mission to build the most advanced AI agents in CX, and the Insights team, part of AI Agents Advanced, is focused on one of the product’s most critical pillars: delivering intelligent analytics, contextual insights, and decision-support tools that empower users to take meaningful action.

As a Fullstack Engineer on this team, you’ll be instrumental in building features that harness artificial intelligence to help users better understand, interpret, and act on complex information. While this is a fullstack role, it leans more on backend development —  we’re looking for someone who is passionate about contributing to backend services, but also being comfortable crafting user-centric interfaces and rich visualizations, while owning delivery end-to-end.

You’ll work closely with product managers, designers, data engineers, data analysts, and fellow developers to create seamless, intuitive experiences — combining rich data, intelligent systems, and responsive UIs.

Your work will directly shape how our customers make informed and impactful decisions based on real-time, AI-powered insights.

What You Bring to the Role

• Solid experience building modern web applications using TypeScript, React, and Node.js.

• Familiarity with REST APIs, data fetching strategies, and integrating with external services.

• You write clean, modular, and tested code — and you value maintainability as much as speed.

• Experience working with design systems and component libraries, with a strong focus on performance, accessibility, and usability.

• You are a product-minded engineer — you care deeply about the end-user experience and proactively contribute ideas to improve product outcomes.

• Excellent communication skills and a proactive mindset — you collaborate well in cross-functional teams, aren’t afraid to ask for help, and enjoy enabling others.

• A drive for continuous learning, reflection, and improvement — in both your own growth and your team’s success.

A big plus if you

• Have experience with analytics frameworks or business intelligence tools such as Looker, or similar.

• Are familiar with AWS and GCP, and comfortable with CI/CD pipelines.

• Have a good understanding of microservice architecture and event-driven systems and basic database design (relational and NoSQL).

How we measure success in this role

• You consistently deliver well-scoped, high-quality features across the stack, with guidance from senior team members when needed.

• You contribute to the reliability, maintainability, and performance of our systems through clean code, thoughtful testing, and attention to detail.

• You collaborate effectively across disciplines (product, design, AI/ML, data) and actively participate in team discussions and planning.

• You demonstrate ownership by following through on tasks, communicating blockers, and proactively seeking feedback to improve your work.

• You show growth over time — deepening your technical skills, increasing your product understanding, and contributing more independently.

Our tech stack

• Frontend: TypeScript, React, Looker

• Backend: Node.js (ES7+), TypeScript, MongoDB, Google Pub/Sub

• Infrastructure: GCP, AWS, Kubernetes, Terraform, ArgoCD, Sentry, Redis, Grafana, Datadog, GitHub Actions