Customer Engineer II, AI/ML, Google Cloud

Mid • On-site

$125,000 - $183,000/yr

Sunnyvale, CA , +1

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
6 years of experience with cloud native architecture in a customer-facing or support role.
Experience engaging with, and presenting to, technical stakeholders and executive leaders.
Experience with Machine Learning model development and deployment.
Experience with frameworks for deep learning (e.g. PyTorch, Tensorflow, Jax, Ray, etc.) and using machine learning APIs.

Preferred qualifications:

Master's degree in Computer Science, Engineering, Mathematics, a technical field, or equivalent practical experience.
Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g. deep learning, LSTM, convolutional networks).
Experience in architecting and developing software or infrastructure for scalable, distributed systems.
Experience in data and information management as it relates to big data trends and issues within businesses.
Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will partner with technical Sales teams as a subject matter expert in Artificial Intelligence and Machine Learning (AI/ML) to differentiate Google Cloud to our customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business issues, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills. You will partner with internal engineering stakeholders to improve products and build solutions, optimizing for results when in production and identifying innovative ways to multiply your impact and the impact of the team as a whole.

You will be a part of a various team of fellow Googlers working in an environment of respect where we promote equal opportunities to succeed.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $125,000-$183,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Collaborate with the team to identify and qualify business opportunities, understand key customer technical objections, and develop strategies to resolve technical blockers.
Provide in-depth AI/ML expertise to support technical relationships with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
Demonstrate and prototype Google Cloud product integrations in customer and partner environments.
Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement complete solutions on Google Cloud.
Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.

Google

Google LLC started as a PhD project by Larry Page and Sergey Brin in 1998 at Stanford University. Google LLC has blossomed into a behemoth of the tech world. With its mission to organize the world's information and make it universally accessible and useful, Google’s search engine is its crown jewel. Online advertising, via AdWords and AdSense, forms the backbone of its financial success. Beyond search, Google has ventured into cloud computing, hardware, and software development. The innovative PageRank algorithm revolutionized search engine technology, and surviving the dot-com bubble burst and going public in 2004 spurred its meteoric growth. Acquiring YouTube stands as a testament to Google’s strategic expansion.