Contact Center Engineer

Quick Facts

• Role: Contact Center Engineer

• Project: Implementation and integration of modern omnichannel customer service systems (audio, video, chat)

• Team: 6 experts

• Work model: 100% remote or hybrid (Warsaw/Lodz)

• Employment: B2B or UoP

Description

You will analyze business requirements and translate them into optimal technical solutions for a multi-channel Contact Center rollout. The role focuses on configuring, testing, and end-to-end implementing communication systems, designing integration concepts, and supporting complex troubleshooting cases. You will also prepare and maintain technical documentation for the deployed systems.

Responsibilities

• Analyze customer business requirements and map them to technical solutions

• Configure, test, and comprehensively implement omnichannel Contact Center systems

• Create integration concepts and select appropriate networking tools

• Provide technical support for incidents and diagnose complex issues (troubleshooting)

• Develop and maintain technical documentation

Benefits

• Training budget to support technical skills development

• Private medical care

• Sports card

• Life insurance

• Company integrations and trips