BMC Helix Technical Lead (ITSM)

Quick Facts

• Role: BMC Helix Technical Expert / Lead Developer (ITSM)

• Team size: 5–6 BMC developers

• Reporting: ITSM Architect and GCC Technical Lead

• Tools/Methodologies: BMC Helix, API integrations

Description

The BMC Helix Technical Expert / Lead provides senior hands-on technical expertise and leadership during the transition and reversibility phase to establish full technical autonomy of BMC Helix ITSM capabilities.

Responsibilities

• Serve as a senior technical expert and advisor; lead and guide a team of BMC developers; support technical design and decision-making; translate business requirements into scalable solutions.

• Design, configure, develop, and maintain BMC Helix solutions; manage incident, problem, and change management.

• Develop REST API and iPaaS integrations.

• Collaborate with the ITSM Architect to understand current architecture; identify knowledge gaps; validate documentation and technical artefacts; ensure effective knowledge acquisition.

• Mentor the GCC Technical Lead; provide structured handover and coaching; support progressive ownership of platform activities.

• Establish BMC development standards; perform code/configuration reviews; identify opportunities for automation and platform optimization.

Requirements

• 10+ years of relevant IT experience with BMC Remedy / BMC Helix development expertise.

• Proven experience as a BMC Helix Technical Expert or Lead Developer.

• Deep hands-on expertise in BMC Helix ITSM.

• Strong experience with Digital Workplace, Service Catalogue, and CMDB.

• Experience designing and implementing REST API / iPaaS integrations.

• Strong troubleshooting and root-cause-analysis skills.

Nice to Have

• Experience in technical transition or Knowledge Transfer.

• Experience with BMC Helix Discovery and Operations Management.

• Experience with AI capabilities related to BMC Helix.

• Background in BMC Helix SaaS environments.