Engage with all levels of ITG and operating company leadership, with a goal of understanding their business needs, cohesively documenting requirements and facilitating recommendations or enhancements.
Anticipate changes affecting strategy including organizational improvements, technological advancements, and evolving organization needs.
Assess solutions and communicate needs, objectives, and capabilities of each and support the evaluation and prioritization of the new demand in the IT pipeline.
Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes, and enhance these processes.
Partner with business leaders to identify opportunities, business processes, functions, and procedures that can be enhanced, streamlined, or eliminated.
Design and maintain a framework which guides all information systems integration and development, and a methodology which provides effective and responsible information management practices.
Provide support and solutions for the integration of individual systems.
Maintain an awareness of current and proposed technology issues and concerns within ITG and its operating companies and recommend potential solutions to meet expectations and forecasted results.
Identify business capability and IT service gaps and contribute to improvement efforts.
Continue regular communication with ITG and operating company leadership to discuss issues, insights, policies, updates, and practices.
Plan, create, and conduct presentations to leadership on IT development within the organization.
Specify requirements for current and future products by conducting internal and external research using multiple channels.
Proactively identify, circumvent, avoid, and/or resolve issues and problems that create adverse impact on projects.
Understand the core business processes across ITG and its operating companies, develop an understanding of existing and emerging systems supporting these processes.
Other duties, as assigned.
Requirements
Bachelor's degree in computer science, information systems, business administration, or related field.
Certified Business Relationship Manager (CBRM) certification preferred.
Minimum of eight years of experience in IT, with at least three years of experience in IT business relationship management, IT service management, or IT project management.
Strong knowledge of IT services and solutions, including emerging technologies and trends, industries standards, solution architectures, vendor landscape, cloud computing, data analytics, cybersecurity, and digital transformation.
Excellent communication, interpersonal, and negotiation skills, with the ability to build trust and rapport with business stakeholders and IT teams.
Strong analytical, problem-solving, and decision-making skills, with the ability to translate business needs and objectives into IT solutions and strategies.
Proven ability to manage multiple projects and initiatives, prioritize and balance competing demands, and deliver results in a fast-paced and dynamic environment.
Experience working in a global organization a plus.