IT Support Specialist

Mid • On-site

$70 - $80/

Wrocław, Poland

Location: Provide 100% onsite IT support across three designated Wrocław sites, following a fixed weekly schedule (three days at the main site and one day each at two other sites)

Schedule: Monday to Friday, 8 hours per day

Start Date: ASAP / within 1 month

Responsibilities:

Execute time-critical support of industrial IT solutions
Proactively troubleshoot and resolve technical issues and respond to incidents
Install and configure client systems including hardware, software, applications, printers, and peripherals
Install, configure, and support specialized barcode printers and handheld barcode scanning devices
Support mobile devices (Android and iOS)
Collaborate with global support teams to resolve infrastructure and end-user problems using all available resources
Manage local infrastructure solutions under delegated authority from global operations
Handle incident and request management in line with ITIL processes
Maintain clear communication with end-users and set appropriate expectations
Assist PC users in utilizing applications to solve business problems
Document solutions for the knowledge base
Participate in global projects impacting local operations
Other duties as assigned by DPO and Manager

Requirements:

Mid-level experience with strong independence and responsibility
English language proficiency
Experience working with global support teams
Knowledge of Windows 10/11 and ability to log into Windows Server
Basic understanding of printers and mobile device support (Android, Apple)
Familiarity with SCCM and Microsoft Active Directory environment
Basic networking knowledge (LAN, Wi-Fi, cabling, device inventory)
Strong analytical and problem-solving skills
Ability to configure and install computers, mobile devices, printers, and scanners
Good organizational and time management skills
Proficiency in Microsoft Teams; familiarity with SharePoint and OneDrive
Understanding of ITIL processes (incident, problem, change, request)

Nice to Have:

Office 365 experience
Knowledge of GPO and advanced Active Directory concepts

What We Offer:

MultiSport Plus
Group insurance
Medicover Premium
E-learning platform

Experis Manpower Group

Experis Manpower Group is a global leader in the recruitment of specialists and management personnel, particularly in the key areas of IT. The company is renowned for connecting professionals with competitive employment opportunities and engaging IT projects. Experis caters to both seasoned experts and newcomers in the IT industry, emphasizing a commitment to quality and innovation. As part of the larger Manpower Group, Experis benefits from a vast network and resources, enabling it to deliver exceptional recruitment services worldwide. The company values leadership, expertise, and the development of its workforce, fostering an environment where both clients and candidates can thrive.