IT Service Desk Specialist with French (M/K)

Mid • Hybrid

$8,500 - $14,000/

Kraków, Poland

Currently, for our client we are looking for candidates for the position of an IT Service Desk Specialist with French (M/K).

Responsibilities:

Coordinate and manage Major Incidents (Priority 1 & 2)
Monitor incidents and escalate when required
Communicate incident status to stakeholders
Support technical teams during service restoration
Prepare reports and participate in incident reviews

Requirements:

Experience in IT Service Desk/ IT Support/ Incident Management
Knowledge of ITSM and ServiceNow (SNOW)
ITIL knowledge (certification is a plus)
Fluent English and French
Ability to work under pressure and coordinate virtual teams

What our client offers:

Private medical care, life insurance, and sports card
Access to training and certification platforms
Hybrid working model
Home office equipment
Friendly and collaborative work environment

Experis Manpower Group

Experis Manpower Group is a global leader in the recruitment of specialists and management personnel, particularly in the key areas of IT. The company is renowned for connecting professionals with competitive employment opportunities and engaging IT projects. Experis caters to both seasoned experts and newcomers in the IT industry, emphasizing a commitment to quality and innovation. As part of the larger Manpower Group, Experis benefits from a vast network and resources, enabling it to deliver exceptional recruitment services worldwide. The company values leadership, expertise, and the development of its workforce, fostering an environment where both clients and candidates can thrive.