Junior Technical Support Engineer

Junior • On-site

$6,500 - $7,000/

Łódź, Poland

About Aptvision

APTVISION is a company offering innovative software in the medical sector, specialising in managing patient visits. Our radiology system is used in many hospitals and clinics across Europe, in countries such as England, Ireland, Hungary and Poland, and our online appointment booking system is the leading system in Northern Ireland for booking vaccinations. Due to the dynamic development of our company, we need to expand our team with more talented people!

Overview of the role

As a Junior Technical Support Engineer you will be working in the DB team to provide high-quality technical L2 support of our software for multinational clients’ IT teams. Your work will involve working with databases to troubleshoot and resolve system problems as well as configuring the system, performing changes in the system, etc.

Responsibilities

Providing high-quality technical L2 support of our software for multinational clients’ IT teams
Taking ownership of customer and technical issues, providing timely resolution and high level response
Troubleshooting technical challenges and resolving them using database
Writing database queries updates / inserts / deletes and DB scripts
System configuration
Performing CABs under the supervision
Participating in daily standups and taking ownership of assigned tasks
While the role evolves: writing DB backup and rollbacks, writing DB migrate scripts, supporting DB parts of projects, preparing scrits and configuration for a pre-designed solution, supporting DB migrate release preparation.

Requirements

Great analytical and problem solving skills with attention to details
Proficiency in Excel is required and SQL knowledge is an advantage
Ability to work on your own with little supervision
Fluent English
Graduate, or last year student with desire to work in IT company and learn databases
Availability to work between 10:00 and 18:00

We offer

DB training and mentoring
Wide development opportunities in an international and rapidly growing organisation
Possibility to work in English with international colleagues and clients
Participation in ambitious and innovative projects that improve the work of the medical sector
Work-life balance,
Non-wage benefits (including: Multisport card and group life insurance), good working atmosphere and integration meetings

APTVISION POLSKA SP Z O.O.

APTVISION POLSKA SP Z O.O. is a dynamic and rapidly expanding company specializing in innovative software solutions for the medical sector, particularly in patient visit management. The company operates a radiology system that serves hospitals and clinics across Europe, including in countries like England, Ireland, Hungary, and Poland. Additionally, APTVISION's online appointment system is recognized as the leading vaccination booking platform in Northern Ireland. The company's mission is to transform healthcare IT, reflecting a commitment to improving healthcare delivery through technology. APTVISION values collaboration, innovation, and the ability to make a tangible impact on healthcare processes. As an international company, it offers a collaborative and motivated team environment, emphasizing flexibility and modern technological approaches.