Customer Service Specialist with Czech/Slovak

Junior • Remote

Szczecin, Poland

The Company: We're firm believers that happiness is attainable for everyone. That's why we offer our customers the widest selection of home and garden furniture at attractive prices, in 19 markets across Europe, and constantly expanding our reach.

Our motto 'Delivering Happiness' isn't just a slogan. It's the driving force behind everything we do. From the happiness of our customers to the fulfillment of our employees, this philosophy guides us in every aspect of our daily work.

At Beliani, we cultivate a vibrant team spirit, where over 700 friendly and talented individuals tackle new challenges together every day.

If you thrive on continuous growth, embrace challenges, and seek a dynamic work environment - seize the opportunity to shape the future of e-commerce with us today!

The role:

Telephone and e-mail service for Czech/Slovak speaking individual clients
Presenting Beliani products to our clients
Chat service
Planning shipments
Managing the timely execution of orders and return shipments
Handling customer service inquiries pre- and post-sale via phone, e-mail, and chat

What do we expect from you?

You are native / fluent in Czech (min. C1)
You have a communicative level of English (min. B1)
Strong written and verbal communication skills
Good cultural knowledge of a given market
Proficiency in Microsoft Office and Google Cloud Suite
Ability to work both in a team and independently
Ability to work under pressure, multitask, and be a problem solver.

What can you expect from us?

Work from our office or possibility to remote work
Discount for purchases of furniture from our shop
Company parties
Work in an international environment within the Customer Service department in a fast-growing company
Work in a pleasant atmosphere within a great team
Career and self-development opportunities
Training in all aspects of customer service - experience is therefore not essential

If you have any additional questions, please contact us at our Email Address:

praca@beliani.com or to our phone number: 789 297 728

Beliani Group

Beliani Group is an international e-commerce company founded in 2009. It employs over 700 people from 20 different countries and operates in more than 19 markets globally. The company is involved in various business areas including product management, logistics, customer service, human resources, finance, marketing, and information technology. Beliani values a diverse and international work environment, leveraging a wide range of expertise to drive its operations across multiple sectors. The company emphasizes performance, speed, flexibility, and scalable solutions in its technological endeavors, and it adopts Scrum and Agile methodologies in its project management. Beliani is committed to professional growth and offers opportunities for career advancement within its international setting.