Customer Service Agent

Junior • On-site

Szczecin, Poland

We're firm believers that happiness is attainable for everyone. That's why we offer our customers the widest selection of home and garden furniture at attractive prices, in 19 markets across Europe, and constantly expanding our reach.

Our motto 'Delivering Happiness' isn't just a slogan. It's the driving force behind everything we do. From the happiness of our customers to the fulfillment of our employees, this philosophy guides us in every aspect of our daily work.

At Beliani, we cultivate a vibrant team spirit, where over 700 friendly and talented individuals tackle new challenges together every day.

If you thrive on continuous growth, embrace challenges, and seek a dynamic work environment - seize the opportunity to shape the future of e-commerce with us today!

Customer Service Agent

Workplace: Szczecin (PL)

Name of region: zachodniopomorskie

Why Join Us?

If you're looking for a job where you can gain valuable experience in e-commerce without the pressure of phone calls or prior experience in customer service, this is the perfect opportunity!

Responsibilities:

Handling customer inquiries via email, chat, and social media using AI tools
Assisting with order processing and solving customer issues
Providing information about products and their availability
Cooperating with departments like Logistics, Marketing, Purchasing, and Offers

Requirements:

No prior experience required – we provide full training!
English at B2 level (other languages are a plus)
Basic computer and MS Office skills
Good communication and problem-solving mindset
Positive attitude and willingness to learn

What we offer:

Full training provided – we prepare you for success
Career growth – clear promotion paths and skill development
International work environment – multicultural team and friendly atmosphere
Stable employment – employment contract with flexible working hours
Modern office in the heart of Szczecin – comfortable workspace with great amenities
Competitive salary
Employee discounts on Beliani Group products
Private medical care
Subsidized sports package
Company events, integration days, free pizza & fruit in the office

Beliani Group

Beliani Group is an international e-commerce company founded in 2009. It employs over 700 people from 20 different countries and operates in more than 19 markets globally. The company is involved in various business areas including product management, logistics, customer service, human resources, finance, marketing, and information technology. Beliani values a diverse and international work environment, leveraging a wide range of expertise to drive its operations across multiple sectors. The company emphasizes performance, speed, flexibility, and scalable solutions in its technological endeavors, and it adopts Scrum and Agile methodologies in its project management. Beliani is committed to professional growth and offers opportunities for career advancement within its international setting.