Customer Service Specialist with Swedish

Junior • Remote

$15 - $15/

Szczecin, Poland

Beliani is a successful online retailer with activities in 19 markets. We offer designer indoor and outdoor furniture for compelling prices over multiple distribution channels. We have our main operation office in Poland (Szczecin) with approximately over 700 friendly and highly talented coworkers. Beliani belongs to the fastest growing eCommerce players in Europe and is rapidly expanding. Our goal is to achieve a 10-fold increase in the coming years. If you’re looking for rapid growth, constant learning and dynamic challenges, then you’ll find that amazing career opportunities are knocking. Don't delay, send your CV in English/Swedish today!

Customer Service Specialist with Swedish

Your main tasks will be:

Telephone and e-mail service for Swedish-speaking individual clients
Presenting Beliani products to our clients
Chat service
Planning shipments
Taking care of the timely execution of orders
Customer service inbound pre and post-sale via phone, e-mail and chat
Processing orders
Reporting to the Country Team Leader
Taking care of the timely execution of orders
Supporting other markets in English

Your profile:

You are native / fluent in Swedish (min. C1)
You have a communicative level of English (min. B2)
You have great written and communications skills
You have good cultural knowledge of a given market
You are a fast learner
You have a good typing speed (min. 45 wpm)
You have good Microsoft Office and Google Cloud suite knowledge
You are able to work in a team as well as individually
You are located in Szczecin (Poland) or would like to relocate
You are able to work under pressure and multitask

We offer:

Work in an international environment within the Customer Service department in a fast-growing company
Work in a pleasant atmosphere within a great team
Career and self-development opportunities
Training in all aspects of customer service - experience is therefore not essential
Office in the city centre
Attractive salary
Full time employment contract
Discounts on furniture purchases
Pizza day
Company party 1 x / year
Non-corporate company structure
Relocation support

We appreciate all interests, however we will reply only to chosen candidates who will meet our expectations.

Beliani Group

Beliani Group is an international e-commerce company founded in 2009. It employs over 700 people from 20 different countries and operates in more than 19 markets globally. The company is involved in various business areas including product management, logistics, customer service, human resources, finance, marketing, and information technology. Beliani values a diverse and international work environment, leveraging a wide range of expertise to drive its operations across multiple sectors. The company emphasizes performance, speed, flexibility, and scalable solutions in its technological endeavors, and it adopts Scrum and Agile methodologies in its project management. Beliani is committed to professional growth and offers opportunities for career advancement within its international setting.