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December 19, 2025

Technical Business Analyst (Dynamics 365)

Mid • Hybrid

Warszawa, Poland , +1

Industry: banking

Hybrid working model: based in Kraków or Warsaw - 3 days per month in the office; other locations - 3 days per quarter in the office


Main Responsibilities:

  • Act as a liaison between business stakeholders and technical teams for Microsoft Dynamics 365 initiatives.

  • Gather, analyze, and document business and technical requirements related to Dynamics 365 solutions.

  • Translate business needs into clear functional and technical specifications, user stories, and acceptance criteria.

  • Support solution design across Dynamics 365 modules (e.g. Customer Service, Sales).

  • Collaborate with developers, Product Owners, and delivery teams throughout the full delivery lifecycle.

  • Participate in Agile ceremonies and support backlog refinement and sprint planning.

  • Validate delivered solutions against requirements and support testing activities.

  • Ensure alignment with enterprise standards, governance, and best practices.

Key Requirements:

  • Proven experience as a Business Analyst working with Microsoft Dynamics 365.

  • Strong understanding of Dynamics 365 functionality and configuration capabilities.

  • Ability to work effectively with both technical and non-technical stakeholders.

  • Experience working in Agile delivery environments.

  • Strong analytical, documentation, and problem-solving skills.

  • Excellent communication and stakeholder management skills.

  • Technical background or hands-on experience with Dynamics 365 integrations or customization.

  • Experience in banking or financial services environments.

Nice to Have:

  • Familiarity with Azure DevOps or similar delivery tools.