Software Configuration Analyst

The purpose of the Configuration Analyst role is to review the different options within any solution pack product and determine the best way to modify the software to meet user needs. This includes monitoring and troubleshooting, when necessary, of the product. Typically, the analyst works closely with the team of Implementation Consultants.

Job Description

• Work with Implementation Consultants to configure Noggin software in accordance with project deliverables and user requirements, specifically user stories and acceptance criteria.

• Monitor and troubleshoot common and daily tasks and events as well as changes.

• Write internal knowledge base and customer service materials.

• Reproduce, test, resolve and document software bugs, defects, and problems.

• Examine and evaluate current systems to identify needed updates or adjustments to the system.

• Validate changes by testing configuration.

• Train users on the new operation systems and provide support.

• Stay up to date with current technologies and technical developments.

• Accurate time logging and tracking in accordance with specified billable target of 80%.

Basic Requirements

• Bachelor's degree or higher in a relevant field

• 0-3 years in a software configuration role - recent graduates welcome

• Experience with Atlassian Suite (Jira & Confluence)

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your work you’ll get the following:

• Contract of Employment (UoP)

• Private medical coverage, Multisport

• Life insurance (two annual income), 

• Employee Stock Purchase Plan – 15% discount for buying Motorola’s Stock units, 

• Employee Pension Plan – 3,5 % of the month’s salary gross, which goes to the retirement account

• IP Tax Relief (up to 80%)

• Yearly salary increase (depends on individual performance)

• Yearly bonus (depends on company performance)

• Flexible working hours (usually day starts between 7-10), 

• 8 hours working day (30 minutes lunch break included).

• Hybrid/ remote work