CRM Solution Architect

Join RITS Digital and design enterprise CRM architectures with Creatio!

About us

RITS Digital is a trusted partner in digital transformation. We deliver modern CRM and process automation solutions for international clients. As an official Creatio partner, we develop projects on this fast-growing low-code platform. We are looking for CRM experts who want to grow in Creatio — if you have experience in Salesforce, Dynamics 365, ServiceNow or other leading systems, we’ll teach you everything you need to succeed in Creatio.

Responsibilities

●        Designing CRM and related system architectures on the Creatio platform.

●        Defining standards for integration, security and solution quality.

●        Overseeing design and implementation of complex business processes (BPM, workflows, automation).

●        Analysing business requirements and translating them into architectural concepts.

●        Advising clients on CRM strategy, scalability and IT ecosystem integration.

●        Designing and supervising system integrations (REST/SOAP, API, ESB, iPaaS).

●        Supporting development and consulting teams with best practices.

●        Contributing to presales: high-level architecture, proposals, presentations.

●        Mentoring team members and building internal technical competence.

Requirements

●        6–8+ years of experience in CRM/ERP projects (including 2+ as Solution Architect).

●        Experience in full implementation cycles at enterprise level.

●        Proven expertise in CRM architecture (Creatio, Salesforce, Dynamics 365, ServiceNow).

●        Strong knowledge of integrations, databases (SQL, PostgreSQL, MS SQL) and cloud architecture (SaaS/PaaS/IaaS).

●        Ability to design highly available and scalable systems.

●        Familiarity with Agile/Scrum methodologies.

●        Certifications (Creatio, Salesforce, Dynamics, TOGAF) are a plus.

●        Strong communication skills and experience engaging C-level stakeholders.

●        English B2/C1 (second language is a plus).

We offer

●        Participation in transformation projects with major clients in Europe and the USA.

●        Creatio Architect training & certification.

●        Real influence on CRM solutions delivered to clients.

●        Opportunity to define architectural standards within the team.

●        Flexible cooperation models (B2B / Employment)