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December 17, 2025

ServiceNow Architect

Senior • Remote

Kraków, Poland

We are seeking a driven and innovative ServiceNow Architect to join our growing team and help design and build solutions on the ServiceNow platform.


In this role, you will play a key role in a variety of projects in ITSM, ITOM, HR and other business domains for customers worldwide.

We are supporting Employment Contract or B2B, depending on your preferences.


Responsibilities

  • Analyze, estimate and design technical solutions based on ServiceNow platform

  • Serve as a technical subject matter expert to the customer and members of the team

  • Oversee the development process and make sure that requirements are implemented according to the client’s needs and best practices

  • Participate in requirements gathering sessions

  • Closely collaborate with various stakeholders and members of the team

  • Create and maintain design specifications and architectural diagrams

  • Design, develop and present proof of concepts

  • Participate in interviews and skill assessment sessions related to ServiceNow development


Requirements

  • Proficiency in multiple applications and modules of the ServiceNow platform

  • Expertise in developing complex solutions on the ServiceNow platform, integrating numerous third-party systems

  • Strong communication and presentation abilities, capable of simplifying complex technical information for a variety of audiences

  • Understanding of Agile methodologies

  • Solid grasp of ITIL frameworks

  • Background in leading and guiding a team of developers

  • Experience engaging directly with both technical and business stakeholders from the client side

  • English proficiency at B2+ level

  • Knowledge of JavaScript, HTML, CSS, REST, SOAP, AngularJS

Nice to have

  • SQL, Powershell, LDAP, Cloud providers


We offer

  • We gather like-minded people:

    • Engineering community of industry professionals

    • Friendly team and enjoyable working environment

    • Flexible schedule and opportunity to work remotely within Poland

    • Chance to work abroad for up to 60 days annually

    • Business-driven relocation opportunities

  • We provide growth opportunities:

    • Outstanding career roadmap

    • Leadership development, career advising, soft skills, and well-being programs

    • Certification (GCP, Azure, AWS)

    • Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru

    • English classes

  • We cover it all:

    • Stable income (Employment Contract or B2B)

    • Participation in the Employee Stock Purchase Plan

    • Benefits package (health insurance, multisport, shopping vouchers)

    • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more

    • Referral bonuses

    • Corporate, social and well-being events

  • Please, note:

    • The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview

    • We will reach out to selected candidates exclusively


EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.