Salesforce Consultant

Mid • Hybrid

$17,000 - $20,000/

Katowice, Poland

What we achieve together

Are you ready to make a meaningful impact by joining our Service2Retention team? You will play a crucial role in enhancing service solutions for the Vaillant Group using Salesforce.

In this position, you will have the opportunity to design and implement innovative solutions in collaboration with IT teams, customers, and product owners. Your work will span across Salesforce Service Cloud, Field Service (both Classic and LEX), and Marketing Cloud.
Your responsibilities will also include writing and updating platform documentation, as well as conducting user trainings and demos to ensure everyone is equipped with the knowledge they need.
You will manage stakeholder requirements and expectations through effective project management, ensuring that all parties are aligned and satisfied with the progress.
Finally, you will contribute to a self-organizing and autonomous team, where your input and initiative are valued and encouraged.

What makes us successful together

Experience: You bring a minimum of 3 years of experience in designing salesforce or service processes. Ideally you designed and implemented such solutions in Salesforce Service Cloud or Field Service
Know-how and skills: You have solid understanding of different types of service processes, such as orders, contracts, call center, invoicing, etc.
Nice to have: You are familiar with Salesforce Marketing Cloud, including Journey Builder, Email Studio, and Automation Studio, experience in integrating Salesforce products and third-party applications, especially ERP systems.
Personality: With your positive attitude and trustworthy personality, you can build strong stakeholder relationships. You are very well organized, have high standards for the quality of your work and communicate proactively and clearly.
Language skills: You speak English fluently; Polish or German would be a plus.

What makes us special

Environment that cares about your well-being: flexible working hours, hybrid work model and additional 2 days off per year for every employee
Package of additional benefits: private medical care, multi-sport card.
A fast growing, agile and very dynamic team that challenges established routines and helps transforming the Vaillant Group to a data informed business
Constant learning opportunities for both technical and personal growth through a range of workshops, seminars, events, and e-learnings

Vaillant Group Business Services

Vaillant Group Business Services is a prominent player in the heating and energy solutions industry, recognized as one of the world's leading providers of heat pumps, digital services, and efficient gas heating appliances. With a rich history spanning over 150 years, this family-owned business is deeply committed to sustainability and environmental responsibility, striving to create a better climate both in homes and globally. The company operates with a strong emphasis on innovation and transformation, aiming to become a data-informed business. Vaillant Group values diversity, equity, and personal development, fostering an inclusive environment where the uniqueness of each individual is celebrated. With a workforce of approximately 16,000 employees across more than 70 countries, the company is dedicated to promoting personal growth and ensuring a sustainable future for the planet.