HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit hcltech.com.
Due to our growing business needs we are looking for:
IT Technical Support with German & English
(Full Time)
Workplace: Kraków
O3 Business Park
Tasks:
As an IT Service Desk Analyst with HCL Technologies, you will perform a support role for the German-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.
Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.
Daily Activities:
Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
Route problems to internal support group
Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
Administer and provide User Access in various systems
Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Soft Skills:
Excellent communication and conversation skills (both verbal and written)
Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
Ability to acquire new information quickly and the willingness to do so at all times
Technical Requirements:
Understanding of the IT environment and readiness to learn new processes and technologies
Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
ITIL knowledge would be an asset
Language Requirements:
German – at least B2
English – at least B2
We offer:
Life insurance
Private healthcare
MultiSport Card
Clear career path in a growing multinational organization
At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place
HCLTech
HCLTech is a leading global technology company known for its rapid growth and expansive reach, employing over 219,000 people across 54 countries. The company specializes in Digital, Engineering, and Cloud services, driving innovation and progress in the tech industry. HCLTech values diversity, creativity, and passion, with a workforce representing 165 nationalities. The company fosters an environment that encourages personal and professional growth, aiming to help employees discover and develop their unique talents. HCLTech is committed to advancing the technological world through innovation and creativity, offering a virtual-first work environment that supports work-life balance and flexibility.