We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.
As a Technical Support Agent with HCL Technologies, you will perform a support role for customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.
Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.
Daily Activities
Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
Route problems to internal support group
Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
Administer and provide User Access in various systems
Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Soft Skills
Excellent communication and conversation skills (both verbal and written)
Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
Ability to acquire new information quickly and the willingness to do so at all times
Willingness to embrace the 24/7 work environment
Requirements
Understanding of the IT environment and readiness to learn new processes and technologies
Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
ITIL knowledge would be an asset
Availability to work shifts
Language Proficiency in English (minimum B1+) and Dutch at a minimum B2 level
Why Us?
We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees
Our company is extremely diverse with 165 nationalities represented
We offer the opportunity to work with colleagues across the globe
We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
Benefit package
Life insurance
Private medical care
MultiSport Card
Subsidy for glasses
Subsidy to language courses
Christmas and holiday bonuses
Clear career path in a growing multinational organization
If you would like to find out more about us, you can visit our website: https://www.hcltech.com
For any questions regarding this position, please contact: kornel.choinski@hcl.com
HCLTech
HCLTech is a leading global technology company known for its rapid growth and expansive reach, employing over 219,000 people across 54 countries. The company specializes in Digital, Engineering, and Cloud services, driving innovation and progress in the tech industry. HCLTech values diversity, creativity, and passion, with a workforce representing 165 nationalities. The company fosters an environment that encourages personal and professional growth, aiming to help employees discover and develop their unique talents. HCLTech is committed to advancing the technological world through innovation and creativity, offering a virtual-first work environment that supports work-life balance and flexibility.