IT Support Engineer

Are you passionate about empowering teams through seamless tech support? We're looking for an IT Helpdesk Support professional to ensure our internal users have the right tools and guidance to perform at their best. In this role, you'll manage the full lifecycle of company assets—from onboarding new employees with the equipment they need, to resolving technical issues and offboarding departing staff. Your impact will be felt across the business by maintaining, tracking, and troubleshooting assets, and delivering clear, user-friendly support that keeps our teams productive and confident.

Key outcomes of the role

• Onboard new users to the group infrastructure, including but not limited to Microsoft Entra and all tools of Office 365, Team password manager, VPN solutions, working with Atlassian tools like Jira/Confluence as daily business, etc

• Offboard users from the group infrastructure upon exiting the business

• Helpdesk support to existing users in regards to the group infrastructure

• Troubleshoot asset issues with end-users 

• Provide general training and guidance on use of assets 

• Order and supply the company hardware and software for end-users, including but not limited to notebooks, mobile phones, licenses, etc. 

• Manage and track inventory on hardware and software assets 

• Prepare workspaces and equipment for employees 

• Coordinate with other functions and departments to ensure end-users are fully supported

• Identify and propose solutions to improve processes 

• Proactively document and record activities to ensure visibility 

  
  

About you

• Experience as an administrator with M365 Entra and Atlassian essential 

• Have a passion for supporting others 

• Bring demonstrable experience in troubleshooting both Windows and Mac

• Enjoy a fast-paced environment

• Bring the experience of working within an IT Helpdesk environment

• Be curious, research, and ask questions

• Be result and target driven

• Demonstrate excellent communication skills, both oral and in writing

• Have exceptional organisational skills and attention to detail

• Be a creative thinker, always thinking “how can we”

• Show a strong desire to succeed and make a difference

Experience and skills that will help you succeed

• Experience working with Microsoft Entra/Azure, Jira and Confluence 

• Networking, WIFI, routers and switches

• Security knowledge for defender and purview and apple and windows implementation in MDM 

  
  

What's in it for you?

There are many reasons to come on board our team of talented professionals, but here are just a few…

• We are collaborative, fair, consciously inclusive, and flexible

• We trust, value, and support our people to make the difference

• We believe that diversity of thought and experience provides the platform for innovation and creativity

• We invest in the development of our people to drive our ambitions forward

• We offer a range of benefits (including your choice of tech) and a competitive package 

• We offer a great work environment in an internationally successful enterprise in the online services industry

At Team Internet, we believe in equal opportunities for everyone. We value diversity and make sure all applicants get a fair chance, because we know that our collective strength and diversity makes us stronger.

If you need assistance completing an application for a position with us or need us to make any reasonable adjustments, please reach out to our Recruiting Team at talent@teaminternet.com