Senior Application Support Engineer

We are seeking a dynamic and skilled Senior Application Support Engineer to join our team and play a key role in providing technical expertise and advanced troubleshooting for critical applications. As a senior member of the team, you will tackle complex issues, ensure the seamless functioning of applications, and contribute to the continuous improvement of processes and tools.

Please note: This vacancy proposes night shift - 9:00 PM – 5:00 AM.

Responsibilities

• Deliver advanced Level 3 (L3) application support and expertise for resolving challenging technical issues

• Diagnose, troubleshoot, and resolve incidents involving Perl, Python, PowerShell, and SQL

• Manage application environments on Linux systems with a strong understanding of RDBMS concepts

• Monitor, troubleshoot, and enhance workflows scheduled and managed via AutoSys

• Configure and optimize continuous delivery and deployment pipelines in GitLab using tools like Maven or Gradle

• Utilize tools such as Jira, GitLab/GitHub, Jenkins, and Confluence to track issues, share knowledge, and streamline processes

• Collaborate closely with development and operations teams using Agile methodologies to ensure effective issue resolution

• Identify patterns in recurring system problems and propose permanent solutions for long-term stability

• Provide support for business-critical applications in the financial domain, ensuring minimal downtime and high reliability

• Assist in the creation, review, and maintenance of knowledge base documentation for efficient knowledge sharing

Requirements

• 3+ years of experience in application support with a proven track record in delivering L3 support

• Proficiency in Linux systems

• Competency in using scripting languages like Python and PowerShell to streamline processes and solve issues

• Expertise in database systems with extensive skills in SQL and RDBMS concepts

• Working knowledge of tools including Jira, GitLab/GitHub, Jenkins, Confluence, and Maven

• Strong troubleshooting abilities with an in-depth understanding of system architecture and network configurations

• Excellent communication skills to collaborate with stakeholders and provide clear issue resolutions

• Ability to work collaboratively within teams following Agile methodologies

• English language proficiency at an Upper-Intermediate level (B2) or higher

Nice to have

• Familiarity with Eze Castle, Front Arena, or Geneva

• Experience with Apache Maven, Atlassian Jira, or Confluence Cloud

• Showcase of working knowledge in GitLab CI/CD pipelines

• Background in scripting using PowerShell or Python

• Proficiency in Perl and AutoSys

• Familiarity with continuous delivery pipelines and build tools such as Maven and Gradle

We offer

• We gather like-minded people:

  • Engineering community of industry professionals

  • Friendly team and enjoyable working environment

  • Flexible schedule and opportunity to work remotely within Poland

  • Chance to work abroad for up to 60 days annually

  • Business-driven relocation opportunities

• We provide growth opportunities:

  • Outstanding career roadmap

  • Leadership development, career advising, soft skills, and well-being programs

  • Certification (GCP, Azure, AWS)

  • Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru

  • English classes

• We cover it all:

  • Stable income (Employment Contract or B2B)

  • Participation in the Employee Stock Purchase Plan

  • Benefits package (health insurance, multisport, shopping vouchers)

  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more

  • Referral bonuses

  • Corporate, social and well-being events

• Please, note:

  • The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview

  • We will reach out to selected candidates exclusively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.