IT Service Desk Team Lead

Senior • Hybrid

Warsaw, Poland

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.

For our client we are looking for a Service Desk Manager to take on a key role in leading a IT support team. This person will act not only as a leader and mentor but also as a hands-on contributor – staying close to technology and end-users while supporting the Service Desk Director in day-to-day operations.

Responsibilities:

Lead and manage a Service Desk team – organizing workload, setting priorities, and driving professional development
Provide direct operational support – actively participate in handling incidents, service requests, and technical issues
Support the Service Desk Director by taking over daily operational and managerial responsibilities
Monitor KPIs and SLAs to ensure high-quality service delivery
Identify areas for automation, process optimization, and standardization
Collaborate closely with other IT teams and business stakeholders on complex problem resolution
Foster a culture of continuous improvement and proactive service within the team

Requirements:

Proven leadership experience (Team Leader / Manager) within Service Desk/ IT Support
Strong technical background – knowledge of operating systems (Windows, macOS), office suites, ticketing tools, and networking/ systems/ security concepts
Hands-on mindset – willingness to roll up your sleeves and work alongside the team
Excellent prioritization, delegation, and people management skills
Strong customer focus and commitment to service excellence
ITIL knowledge and/or international environment experience would be an asset

What we offer:

Flexibility in choosing the form of employment: permanent contract (UoP) or B2B
Hybrid work model with office located in the center of Warsaw
Opportunity to work in a large, international organization with professional growth potential
Benefits package, including: private medical care, MultiSport card, life insurance, access to training & certification programs, language courses

The offer applies to permanent work.

Experis Manpower Group

Experis Manpower Group is a global leader in the recruitment of specialists and management personnel, particularly in the key areas of IT. The company is renowned for connecting professionals with competitive employment opportunities and engaging IT projects. Experis caters to both seasoned experts and newcomers in the IT industry, emphasizing a commitment to quality and innovation. As part of the larger Manpower Group, Experis benefits from a vast network and resources, enabling it to deliver exceptional recruitment services worldwide. The company values leadership, expertise, and the development of its workforce, fostering an environment where both clients and candidates can thrive.