2nd Line Support Specialist with German

Mid • Remote

$5,920 - $12,580/

Wrocław, Poland

Project Description

We are looking for a 2nd Line Support Specialist to support an ERP purchasing software system that covers the full process chain - from customer inquiries and materials management through procurement and production to outgoing invoicing. You will play a key role in ensuring system stability, resolving incidents, and supporting business users in a production-critical environment.

System support hours are 08:00 a.m. – 04:00 p.m.

Technical Environment

Rich Client Application Server (V9, Windows)
Oracle Database
Java / Groovy

Key Responsibilities

Provide 2nd line support for the ERP purchasing system across all related business processes
Handle and resolve incidents in a timely and efficient manner
Resolve service requests and user queries
Ensure incidents are resolved as quickly as possible in line with service expectations
Provide operational support during system releases
Prepare and document change requests
Escalate development-related tickets to developers when required
Collaborate closely with internal teams to ensure system reliability and performance

Requirements

Fluent German (spoken and written)
Advanced English skills
Strong customer and service orientation
Excellent problem-solving mindset
Reliable, honest, and team-oriented working style
Ability to work independently and take ownership of issues
Basic knowledge of Java

Desirable Experience & Certifications

Experience with ERP applications
Experience with Oracle databases
ITIL certification is an advantage

Personal Attributes

Strong communication skills
High level of reliability and integrity
Team player with a proactive attitude
Structured and solution-focused approach to work

What We Offer

A stable role in a business-critical ERP environment
Collaboration with experienced developers and IT professionals
Opportunities to deepen ERP, Oracle, and application support expertise
A professional and supportive team culture

Spyrosoft

Spyrosoft is a dynamic company operating in the technology industry, specifically focusing on fintech solutions. The company is engaged in a collaborative venture with Klarna, a global leader in digital payment solutions, to establish an IT hub that fosters innovation in online shopping and payment systems. Spyrosoft values independence, proactiveness, and flexibility, creating an environment that encourages forward-thinking and dynamic work. The company is based in Warsaw, Poland, and offers a hybrid work model, reflecting its commitment to modern and adaptable work practices. Spyrosoft is dedicated to facilitating a seamless recruitment process, emphasizing a strong cultural fit and technical expertise in its candidates. The company is known for its rigorous standards, particularly in the financial domain, ensuring high-quality and secure digital solutions.