L1 Support Analyst

Job Title: L1 Support Analyst

Location: Warsaw, Poland (Hybrid – 3 days per week in-office)

About the Role

We are seeking an Applications L1 Support Analyst to join our dynamic team. In this role, you will provide first-line production and configuration support for a portfolio of enterprise applications. You’ll be responsible for maintaining healthy production environments, coordinating application releases, troubleshooting incidents, and supporting application managers with compliance and operational excellence.

Key Responsibilities

• Deliver L1 production support for a portfolio of critical business applications.

• Manage and resolve production incidents (INC) in a timely and effective manner.

• Maintain and monitor the production incident queue, ensuring SLA compliance.

• Provide technical and business support to end users and application managers.

• Coordinate production releases, including testing, deployment, and post-release validation.

• Oversee COB (Continuity of Business) testing and infrastructure maintenance activities.

• Develop and maintain technical documentation and support procedures.

• Analyze applications to identify risks, vulnerabilities, and security issues.

• Support compliance, audit, and risk management processes as needed.

• Perform other assigned duties in a structured and logical manner.

Qualifications & Experience

• ~2 years of experience in application production support or software development.

• Familiarity with the software development lifecycle (SDLC).

• Basic understanding of technology platforms and infrastructure:(Windows / Linux / WebLogic / WebSphere / SQL / Oracle / MQ / NDM).

• Awareness of information security principles and best practices.

• Experience working within project teams (Agile or Waterfall).

• Strong organizational and planning skills with attention to detail.

• Fluent English (written and spoken).

• Basic knowledge of financial markets and products is a plus.