Senior Business Analyst (BSS Team)

We are looking for a Business Analyst responsible for analyzing and optimizing billing, customer care, and other related processes in a telecommunications company by gathering requirements, developing solutions, and investigating new business requests. The ultimate goal is to improve the efficiency and effectiveness of BSS operations while ensuring a clear understanding of requirements and solutions for all stakeholders involved.

Key Responsibilities:

• Analyze and optimize business processes in the BSS area (billing, ordering, provisioning, etc.);

• Investigate new business requests and analyze feasibility and impact on BSS, OSS and IT systems and processes;

• Develop requirements for BSS/OSS/İT system functionality;

• Prepare business requirements for BSS/OSS/İT solutions within projects;

• Facilitate meetings with stakeholders and technical teams to gather and clarify requirements;

• Translate technical language into business language to ensure clear understanding of requirements and solutions;

• Translate business language into technical language to ensure clear understanding of requirements by technical teams;

• Participate in testing and implementing new features in BSS systems;

• Find solutions to complex business problems related to BSS systems and processes;

Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technologies

• At least 2 years of experience in the telecommunications and BSS field;

• Experience with API;

• Knowledge of business process analysis methodologies (BPMN, UML);

• Proficient in SQL and experience working with databases;

• Knowledge of BSS system functionality and operation principles;

• Experience working with JIRA and Confluence;

• Ability to facilitate meetings and clearly communicate technical information to business stakeholders;

• Ability to translate technical language into business language and vice versa;

• Ability to investigate new business requests and analyze feasibility and impact on BSS systems and processes;

• Ability to find solutions to complex technical problems related to BSS systems and processes;

• Ability to work in a team and focus on results;

• Analytical mindset and ability to find non-standard solutions.