Project Manager Service Now migration project

Senior • Remote

$130 - $150/

Warsaw, Poland

About the role

We are looking for an experienced Project Manager to lead a strategic ServiceNow migration project for a global automotive organization.

The goal is to consolidate several local ticketing systems into one global ServiceNow platform

You will be responsible for planning, coordinating, and overseeing the full migration process — from initial analysis and roadmap definition to implementation, configuration, and post-migration validation.

This is a high-visibility international project, requiring strong communication, organizational, and leadership skills to coordinate between local markets

Key Responsibilities

Lead the end-to-end migration of ServiceNow to a global ticketing platform.
Define and manage the migration roadmap, including milestones, dependencies, and timelines.
Collaborate with the development team to plan and execute technical migration and configuration activities.
Work with stakeholders to define which ServiceNow modules will be migrated and in what order.
Oversee mailbox migration, system configuration, and data transfer processes.
Ensure all countries are aligned with the global migration plan.
Facilitate workshops and status meetings to monitor progress and manage risks or blockers.
Coordinate communication between IT, business stakeholders, and external partners.
Ensure documentation, change management, and post-migration validation are completed according to company standards.

Required Qualifications

Minimum 5 years of experience as an IT Project Manager ( in system implementation or migration projects - Service Now).
Proven experience managing ServiceNow migrations projects- must have (description in CV)
Strong understanding of migration processes, including configuration, integration, and validation steps.
Excellent stakeholder management and coordination skills across international, cross-functional teams.
Fluent English (C1+) – mandatory.
German – highly beneficial but not required.
Automotive or large enterprise project experience will be a strong plus.

Nice to Have

Background in ITIL / ITSM processes.
Experience working with remote technical teams across multiple time zones.
Hands-on understanding of ServiceNow configuration or ticket workflow design.

Link Group

Link Group is a company operating in the technology industry, focusing on the development of high-quality web applications. The company emphasizes creating intuitive user interfaces and robust backend services, particularly using technologies like React JS and Kotlin. Link Group values collaboration, as evidenced by its emphasis on teamwork with architects, designers, and cross-functional teams. The company is committed to improving user experience and interface design through iterative development and feedback, highlighting its dedication to innovation and quality in its products.