Privacy Product Analyst

Your New Role

We are currently seeking a Analyst, Privacy Product - Privacy Services to work in the Privacy Service Center to support technical privacy set-up and implementations for WBD. 

In this role, your main responsibilities will include

• Troubleshoot issues related to cookie consent implementations on websites, mobile and CTV apps 

• Escalate and manage communication with vendor (OneTrust) 

• Create, maintain and update OneTrust configuration for Cookie Consent and other modules 

• Assist users across the enterprise with new product implementations or changes  

• Provision user access 

What's in it for you:

• contract of employment

• hybrid work

• benefits package: private medical care, life and accident insurance, MyBenefit cafeteria platform, sports card, social fund, retirement pension plan, Employee Referral Program

• free access to the HBO Max platform

• work-life balance initiatives: well-being platform, yoga, massages, educational webinars, Employee Support Program, film screenings organized by employees in the office cinema

• training and development: training platform, co-financing of English lessons, Employee Resource Groups, Engagement Club - the opportunity to develop your interests in thematic employee groups, online meetings with experts

• CSR activities: volunteering, ecological and social initiatives

• access to parking space

Your Role Accountabilities

Troubleshoot issues  50% time spent on the daily

• Assist teams and users in questions related to privacy tech configuration and set-up 

• Triage issues received through email and slack  

• Escalate issues to vendor support when needed 

Provision user access  

• Follow agreed process for user provisioning when requested 

• Manage incoming tickets for user access request in timely manner 

Create, maintain and update OneTrust configuration for various modules including Cookie Consent, Privacy Rights Automation, Data Mapping Automation, Policy & Notice Management, PIA & DPIA Automation, Reports 

25% time spent on the daily

• Configure/update geolocation rules and templates for digital assets based on applicable laws 

• Configure/update intake webforms 

• Create/update reporting templates 

• Update text and translations for policy pages 

• Create custom ad hoc configurations as needed 

• Update wording per legal instruction 

• Perform QA of configurations before release 

• Raise “bugs” or issues through appropriate channels 

Assist users across the enterprise with new product implementations or changes  25% time spent on the daily

• Be a point of contact for queries from brand, development, legal and other teams on Cookie Consent implementation on web, mobile and CTV 

• Provide guidance for blocking cookies, tracking technologies, SDK’s or similar on digital assets 

• Assist in configuration of new digital assets such as websites and apps including cookie scans in OneTrust 

• Assist in bulk uploads of data (e.g. assessments, vendors) into OneTrust when necessary 

• Perform QA on implementations as requested 

Qualifications & Experience

• 2+ years of prior experience (media, entertainment or streaming services industry experience a plus) 

• Technical background with websites and/or mobile applications 

• Understanding of cookies/SDK function 

• Basic HTML, CSS, JavaScript and Google Tag Manager 

• Privacy knowledge and/or willingness and enthusiasm to dig into privacy issues 

• High degree of accuracy and attention to detail at all times, even with the most routine tasks 

• Fluent business English 

Not Required but preferred experience: 

• Knowledge of OneTrust Cookie Module 

• Knowledge of other OneTrust modules 

• Website development experience/understanding 

• Mobile testing knowledge (i.e. using Android studio) 

• API/Postman experience 

• Comfortable in working in somewhat unstructured environment