Senior Frontend Developer (HelpDesk)

Location: Poland (remotely)

Salary: 20.000 PLN - 26.000 PLN on B2B | 16.600 PLN gross - 21.500 PLN gross on UoP

Contract: B2B or UoP

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

How we work in the Tech Team:

• The Tech team is the biggest one in Tidio, currently consisting of more than 40 people.

• We like to be on top with tech, so we use React 19.1 and the new versions of other technologies.

• We review our code and care about its quality and test coverage.

• We work in teams consisting of several people in two-week sprints.

• We offer a possibility to grow in different technologies (i.e. NodeJS, AWS, Docker or Machine Learning).

• We exchange experiences in our guilds and with the Improvement Fridays initiative - Frontend, Backend, QA.

What can you expect by joining Tidio?

By joining the team, you will develop Tidio applications, create new functionalities and maintain the existing ones. Our technology stack is mostly based on JavaScript/TypeScript, React, Redux Toolkit, CSS-in-JS, GIT, Jest, and React Native.

You will be working in the Escalate value stream. This stream is formed by different tech teams that strictly cooperate on the Tidio’s HelpDesk product. The teams are made up of several backend and frontend engineers, as well a QA, a Product Designer, a Product Manager and an Engineering Manager.

Tidio's HelpDesk is a unified customer service platform designed to streamline all customer interactions into a single dashboard. It combines a traditional ticketing system with live chat and multichannel support , allowing to manage conversations from email, chat, Messenger, WhatsApp, Facebook and Instagram in one place.

As a Senior Frontend Developer, you will:

• Ensure high-quality, scalable, and maintainable frontend solutions across the entire software development life cycle.

• Design, build, and maintain React-based user interfaces using JavaScript and TypeScript.

• Collaborate closely with designers and product managers to translate UX/UI designs and requirements into robust technical solutions.

• Write clean, well-tested code, including unit and end-to-end tests (using Playwright) to ensure reliability and performance.

• Actively contribute to frontend architecture decisions, technical design discussions, and code reviews.

• Ensure seamless communication between frontend applications and backend systems using well-defined interfaces and contracts.

• Improve and maintain CI/CD pipelines (Jenkins, GitLab) to support efficient and reliable deployments.

• Continuously assess and improve tooling, frameworks, and development practices to increase development efficiency and code quality.

• Champion frontend best practices, mentor teammates, and influence the broader engineering organization toward technical excellence.

You are the perfect candidate if you:

• Have at least 5+ years of commercial experience working as a Frontend Developer

• Have deep expertise in modern JavaScript/TypeScript

• Have a very good knowledge of React and Redux

• Have deep knowledge of CSS-in-JS, Jest, NPM, GIT, Playwright

• Have experience with CI/CD for mobile and web apps

• Know how to write clean, scalable, and testable code following best practices.

• Like to troubleshoot, debug, and improve performance across devices.

• Love to contribute to UI/UX decisions and advocate for frontend excellence.

• Have a good level of English and ability to work in a collaborative, agile environment.

You’ll score extra points if you:

• Have experience in React Native

• Have solid experience in backend frameworks (for example NestJS)

• Are comfortable using Docker in development and CI environments

• Have experience in basic monitoring metrics for SaaS products

We would like to offer you:

• Remote work model with flexible hours

• Possibility to work from one of our offices in Szczecin/Warsaw or access to coworking spaces

• 26 days off guaranteed in a year

• Great development opportunities – company-supported courses and conferences

• Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!

• Sport & wellness benefit 

• Private medical care 

• Mental well-being program – individual therapy sessions and resources for employees

• Free access to one of the most popular e-book/audiobook services

• Regular social events (company-wide offsites, team events)

• Budget for 1:1 English language classes;

What happens when you send your CV?

• Video call with a recruiter.

• Task.

• Tech interview with 2 senior developers.

• Final interview with Hiring Manager and Product Manager.

• Offer and fireworks 🎉

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.