Product Solutions Engineer, Health and Home

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  
• 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  
• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications:

• Experience architecting and developing software or infrastructure for scalable, distributed systems.
• Experience using project management software such as Asana, Trello, or Jira. Experience with Agile development methodologies.
• Experience in data and information management as it relates to big data trends and issues within businesses, with the ability to use data to drive decisions.
• Ability to learn quickly and work with emerging technologies, methodologies, and solutions in the AI/ML space.
• Ability to manage and deliver large-scale, complex technical projects and coordinating cross-functional project members, with excellent relationship building, collaboration, consultation, and influencing skills.

About the job

The Health and Home team is on a mission to bring unparalleled simplicity, safety, and intelligence to the spaces where life happens most. We work to create integrated experiences that elevate wellness, streamline daily routines, and provide peace of mind in every home. Our work empowers users to manage their health, optimize their environment, and connect with what matters most, all through innovative, reliable, and user-centric solutions.

As a Product Solutions Engineer (PSE), you will be focused on accelerating opportunities within rapidly growing Health and Home product ecosystems. You will transform support processes into scalable, repeatable solutions.

In this role, you will serve as a dedicated technical consultant and subject matter expert, reducing the reliance on core engineering teams for day-to-day operations and improvements. You will be responsible for the end-to-end design of solutions, collaborating with engineering on technical proposals, and fast-tracking API updates required for our support platforms.

You will work at the intersection of technical implementation and customer support strategy, developing innovative solutions to improve customer self-service, services delivery efficiency and streamline partner onboarding. You will be designing and implementing critical signals for our support platforms, building tools, automating processes, and providing technical ownership over key support infrastructure to proactively address the root causes of support contacts. You will be a technical expert with an understanding of customer support needs, directly impacting how users experience Google's Health and Home products.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Own the end-to-end design, implementation, and validation signals to power self-service options, automated feature rollouts, and personalized support for Health and Home users.
• Serve as the technical subject matter expert to minimize reliance on core engineering, and collaborate with them to brainstorm and propose technical solutions that reduce known contact drivers.
• Build and enhance capabilities in support agent tools like Cases2, implement backend bug fixes, and fast-track API updates for Authorable Workflows (AWFs) to create a seamless help experience.
• Develop and streamline scalable technical processes for onboarding new partners, enabling the expansion of the menu of services and the partner support ecosystem.
• Take technical ownership of the configuration, troubleshooting, and reliability of bug management systems, including Bug Observer setups.