Senior Customer and Product Solutions Engineer, GenAI

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  
• 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  
• 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  
• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications:

• Master's degree in Computer Science or a related technical field.
• Experience working with Generative AI models and related technologies.
• Experience in data analysis with problem-solving skills.
• Familiarity with cloud platforms and infrastructure (e.g., Google Cloud Platform).
• Excellent communication and presentation skills.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

This role offers a unique opportunity to be at the frontier of Gen AI era, directly co-creating the future technologies and guiding the partners and developers globally, to build with and integrate these groundbreaking technologies. You will have the chance to shape how partners leverage GenAI, contribute to the evolution of these tools, and work on various projects.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Support developers, creators and enterprises to leverage Gemini APIs to innovate and build AI experiences for their products/users. Build and maintain internal tools and solutions powered by Agentic toolkits and Gen AI offerings to enhance support workflows and partner enablement.
• Partner directly with product management to influence and shape up product roadmap and future direction. Gather feedback from our partners and work with our product team to improve our products and services.
• Be a product expert to guide AI startups, co-create roadmaps and help them launch using Gemini models. Write case-studies about their implementations.
• Troubleshoot issues with the models, APIs, AI Studio and help partners resolve them.
• Stay up-to-date on the latest advancements in Gen AI and related technologies, sharing knowledge and insights with the team and partners.