Technical Program Manager III, Customer Success, Payments

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
  
• 5 years of experience in program management.
  
• Experience with software development and managing execution of programs.
• Experience in customer success and portfolio planning.

Preferred qualifications:

• 5 years of experience managing cross-functional or cross-team projects.
• Experience or comfort in driving large leadership-level meetings or business reviews, drafting presentations and leading discussions in a large group setting.
• Experience in Management Consulting with a global organization.
• Experience or knowledge in the payments industry.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

In this role, you will be responsible for first-party (1P) client relationship management, config-only launches, planning and portfolio management tools, and dashboards and reporting. You will also work to improve the Payment Platform product and service itself to better meet the needs of clients. Ultimately, the goal is to help Google business growth, by focusing on highest strategic priorities.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

The US base salary range for this full-time position is $156,000-$229,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Be a primary integration point of contact between Payments and 1P clients, acting as the trusted adviser by providing strategic and technical consultation to immediate and long-term challenges.
• Advocate for the client by understanding their strategic priorities, business goals, and challenges.  Reinforce their success by driving cross-team collaborations, supporting development and implementation of sustainable scalable solutions.
• Drive end to end project planning process for client requests, including strategy and approach for intakes, stack ranking of request, communicating on commit decisions, addressing concerns and managing commit decision appeals.
• Facilitate executive-level communication and reviews (QBR, MBR etc.) to help drive transparency and accountability on committed targets.
• Develop integrated project delivery portfolio roadmap for the client by collaborating with cross-workstream teams to ensure project prioritization and delivery timelines are aligned with client’s business needs.