Global Product Lead, GTM Intelligence and Optimization

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 4 years of experience with SQL and System Design.
• Experience implementing technical solutions and managing the product development lifecycle.

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Applied Science, or a related field.
• Experience with management consulting.
• Ability to manage multiple stakeholders at once, including technical and non-technical stakeholders.
• Proficiency in leveraging AI tools.
• Excellent written and verbal communication skills.

About the job

gTech’s Product and Tools Operations team (gPTO) leverages deep user, operational, and technical insights to innovate Google's Ads products into customer experiences that are so intuitive (or automated) that they require no support at all. gPTO partners closely with gTech’s Support, Professional Services, Product Management, and Engineering teams to innovate and simplify our Ads products and build the productivity tools ecosystem for gTech users.

By building excellent communication channels, unifying customer data and applying AI, we empower GCS with actionable insights and a holistic view of our customers to create exceptional customer experiences, and drive growth.

Our team sits within the Sales Analytics Solutions (SAS) organization in Global Customer Solutions (GCS). When our SMB advertisers and publishers are happy, so are we! Our GCS team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. SAS powers GCS growth at scale by shaping and delivering the tools and insights that enable our sellers and customers to be successful.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Derive critical insights from product metrics, customer feedback and data analysis to unlock opportunities for improvement and synthesize to inform product roadmap and critical feature recommendations.
• Manage the development of the product roadmap through your knowledge of the GCS user, workflows, sales and marketing processes, and initatives.
• Identify gaps in current solutions, prioritizing and crafting business cases to validate the importance of new feature requests.
• Articulate business requirements to our product management and engineering teams and influence the product experience.
• Partner with leadership and cross-functional stakeholders to understand and prioritize business needs, build consensus, and communicate requirements. Collaborate with product teams on design sprints, Product Requirements Documents (PRDs), and product/sales pilots. Articulate a goal for your area, where we need to improve now and where we want to go to drive an overall roadmap.