Product Support Manager, Android Platforms

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 2 years of experience in product strategy, project/program management, consulting, or client facing roles.

Preferred qualifications:

• MBA or advanced degree in a Management, Business, or a related field.
• Experience managing customer-facing projects, including gathering requirements, coordinating stakeholders, and delivering results, is valued.
• Experience in managing relationships with a wide network of stakeholders with minimal guidance.
• Ability to draw insights from data, recommend a path forward, and manage project across the recommended actions.
• Ability to manage multiple, time-sensitive projects with engaging priorities, while working separately to drive projects to completion with minimal guidance and demonstrating a high attention to detail.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $89,000-$127,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Direct and execute the support strategy for Android product launches, anticipate impacts, actively participate in trials to identify issues, and evolve support channels and workflows with technology, including AI.
• Establish and maintain relationships with product stakeholders and gUP teams to effectively advocate for users and support product priorities.
• Synthesize large data sets to create compelling narratives about user issues. Utilize these insights to drive improvements to product features, user journeys, and support experiences.
• Take ownership of the post-launch reporting strategy, ensuring insightful analysis, oversight of relevant success metrics, and providing actionable recommendations.
• Maintain a deep, evolving understanding of Android features and functionality to provide effective user support and share best practices to foster continuous improvement.