Technical Program Manager II, Customer Engagement and Business Operations, Core

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
  
• 2 years of experience in program management.
  
• Experience with customer engagement operations.

Preferred qualifications:

• 2 years of experience managing cross-functional or cross-team projects.
• Experience with Software and Cloud Infrastructure.
• Experience with go-to-market strategies.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

OmniLab's mission is to connect developers with devices. The team is responsible for building a vertically integrated device cloud that allows both internal and external developers to access the physical or virtual devices they need.

The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.

The US base salary range for this full-time position is $132,000-$189,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Serve as a primary point of contact for customers, guiding them through the entire lifecycle from initial discovery to long-term success.
• Manage the full lifecycle of cross-functional programs that span customer experience, operational efficiency, and business growth.
• Contribute to the core business operations of OmniLab. 
• Partner with technical teams to ensure the operation of global device labs. Contribute to strategic initiatives, such as global real estate and capacity planning efforts, to ensure that growing demands of customers are met.
• Collaborate with partners in Google Cloud and other product areas to support go-to-market and commercialization efforts.