Senior Software Engineer, Full Stack, Guided Support Experience

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 5 years of experience with software development in one or more programming languages.
• 3 years of experience with full-stack development across the back end, such as Java, Python, Golang or C++ codebases, and front-end experience, including JavaScript, TypeScript, HTML, CSS or equivalent.
• 3 years of experience testing, maintaining or launching software products.
• 1 year of experience with software design and architecture.

Preferred qualifications:

• Master's degree or PhD in Computer Science or related technical field.
  
• 5 years of experience working with data structures and algorithms in a matrixed organization.
• 1 year of experience in a technical leadership role.
  
• Experience working with Generative AI or Machine Learning (ML) platforms and with prompt engineering and optimization.
• Knowledge of consumer products, customer support, next generation technologies.

About the job

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

The Guided Support Experience (GSE) team sits within gUP Engineering and is responsible for verticalizing the Guided Support Experience in the Google Help Center. GSE is our generative conversational support solution across our consumer product portfolio such as Google Play, Pixel and Workspace.In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

Responsibilities

• Write and test product or system development code.
  
• Participate in or lead design reviews with peers and stakeholders to select among available technologies.
• Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability and efficiency).
  
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network or service operations and quality.
  
• Work with GSE pod partners to analyze user behavior and adapt the GSE platform to best support our different product verticals and deliver a high-quality product.